Virgin Mobile SUCKS!

Chris, if any hardware - no matter what - breaks after only 2 weeks, you don't send it in for repair. You go to the store and tell them (not ask but tell) to supply you a with new device!
Heck, even SAfricans have some consumer rights. You just gotta use them, else those businesses will go on screwing you!
 
Napalm said:
I've been with Vodacom the past 8years. On contract.

Even though they aren't the cheapest, their Callcentre seems to be fairly helpfull most of the time and the Deals they offer is quite good.

I do agree they could be much cheaper on the Data-bundle rates..
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yeah not only data tho.

They spend less than 1cent on 1000 sms's sent but they make 800rand for that same transaction.

Since most south africans dont have land line based internet/communication and these big fat bastard companies have 20 million customers each one would Imagine they would loosen their belt a little. but NOOOO

not in south africa
 
yaseent said:
I'm on VM R200 unlimited sms's contract as well. Apart from my sms's being delivered a tad bit later, I'M RECEIVING SMS'S SENT TO ME 5 HOURS LATER. And then apart from that, the only reason I get the sms that was sent to me, was by sending out an sms, only to realise the timestamp is 5 huors earlier. Probably all sounds a bit confusing by the way I phrased that, just think of it as pinging a server and only getting a msg sent to you 5 hours earlier after you made a ping request.
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I have had this problem ever since joining Virgin in Dec 07', about 70 - 80% of my virgin to virgin sms' are delayed. I send anywhere from 500 to 1000 sms's a month. And they are delayed anywhere from 10 min to a few hours, or sometimes they just never deliver. Their call centre is useless, they either don't understand, or eventually when i do get through to someone useful, they say i must record 5 instances of this happening and then call them back. Ofcourse when i call back, either i get through to the person that does not understand again, or I tell them about the 5 recorded occasions and they never call back! So when i follow up, they have no record of it. This has happened about 3 or 4 times now. Plus my phone is in for repairs now for the 5th time, but it has been different problems so they won't give me a new phone.

In fact the last time it went in for repairs they wanted my proof of purchase to prove it was still in the 2 year warranty, so I asked them how long my contract was, to which the answer was 2 years. So then I asked if the phone came with the contract, they said yes. But apparently they still needed proof otherwise I needed to pay the R890 or they would not return my phone!! Although when i said since they have no proof i took out the contract, i just wont pay next month, then magically the proof appeared on her computer that my contract was not yet up, therefore my phone still being in 2 year warranty!

Virgin mobile sucks @$$....fact! Pity their rates are so good though..

So anyways just waiting until December, then it's me, vodacom and my new iPhone :) I would rather pay more for a reliable service and a better choice of phones.
 
In my experience, the ONLY way to get anywhere with Virgin Mobile is through HelloPeter.com
Even then it takes following up (by you, NOT them, of course!!!!) to get problems resolved...
 
mjkelly said:
So anyways just waiting until December, then it's me, vodacom and my new iPhone :) I would rather pay more for a reliable service and a better choice of phones.
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Yeh me and you.. same boat. I'm very surprised you sent your phone in for repairs! I will not dare send my phone in for repairs unless it's completely dead! My vibrating function stopped working, and I'm having software issues but I didn't dare send my phone in! Not to virgin mobile or cell c or mtn I wouldn't dare it because I know their repair center (which is all by the same company as far as i know) has closed down, and from past experience with cell c, their repairs are useless! Phone comes back faulty, or worse and it takes ages, months! I'd only ever send a phone in if it was from vodacom, their repairs are efficient and satisfactory. But I agree what you say, after the virgin contact is done, straight to vodacom. It's a better option, but south africa can certainly do better and really does deserve better. Let's see what happens, apparently TELKOM the F****** twats are teaming up with AT&T - perhaps MAYBE we'll get something good out of this? But then again... it is telkom we're talking about. Vodacom are in talks of getting their own transmission lines (at the moment all cellular networks are using hellkom's argh telkom's lines) so we'll see. Perhaps the 2010 worldcup will improve the communications in this country. I'm hlding my thumbs up!
 
Virgin Mobile sucks, and they also lie, cheat and steal

Hi,

Realizing yesterday that I was leaving town again tomorrow, because I am just quick like that, I called Virgin Mobile to order a cell phone and service from them. The customer service rep assured me that the camera on the Slider Sonic was comparable to the one on the Wildcard, so I chose that one, even thought that QWERTY keyboard made me drool. I’d rather have good pictures, because I am a photoblogger, after all. I looked that over a bit more carefully after the kids were settled last night, and I can only conclude that Virgin Mobile lies. The cameras are so not comparable, with the Wildcard being the better one by several orders of magnitude.

thanks !
 
Just paid my phone up. Paid the oustanding amount on my account and asked them to move my number to a pre-paid one (it's easier to port) and tomorrow I port to Vodacom. Hello happiness.

Been 1 and a half years of BS. Thanks for coming but never again Virgin.
 
Sooooooo... my girlfriend in the OP is now my wife. We were busy talking in our room this morning when she started receiving smses, 55 in total from mobthumbs or some cr4p. The smses reads:

"Payment received. You are subscribed to Mobthumbs. Cost R20/day. Help: 0216736840. To unsubscribe, sms THUMBS STOP to 37445"

Phoned virgin mobile as this is not the first time this number got subscribed to a service we did not request and the rude lady gave me the number of WASPA. I spoke to Evan and he told me to phone back in 3 days if it is not unsubscribed, only then will I be able to find out if I will get a refund. So far it has cost over R50 in airtime and at R20/day it will be at R0 airtime on Wednesday. So I guess there will be another battle on hands. Can't wait to move in two months time when the contract expires.

But now, what I want to know is how can these guys be stopped. Is there any way you can block these WAP subscriptions been billed to your account? I mean we were talking, the phone on laying to one side, (never mind the data / wap settings that are f'd on virgin and my wife has not been able to browse the net for months now) so how can we protect ourselves from these thieves? I've seen so many complaints on hello peter regarding the exact same issue and company with nothing being done :(
 
Assitance with Virgin Mobile complaints

Hi Chris_H

I just stumbled across this thread and read some of the posts including your most recent post. We are working closely with Virgin Mobile and we can assist you to resolve complaints/issues that you have with Virgin Mobile. If you need any virgin mobile related assistance please feel free to drop me an email - richard[at]getclosure[dot]co[dot]za
 
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