Virgin Mobile SUCKS!

Just exactly HOW MANY sms's were you sending for them to suspend your service ?
Sounds like abuse to me, are you sending mass sms's to every person on your contact list(Just say that is like 100) 10 times a day ? You could easily average 30000 a month

I don't don't see why its necessary to send that many.
 
I on average send about 4000 - 5000 a month sometimes way less but no more and my account has never been suspended have received that warning but was sent to me in error
 
Joy-Energiser said:
Just exactly HOW MANY sms's were you sending for them to suspend your service ?
Sounds like abuse to me, are you sending mass sms's to every person on your contact list(Just say that is like 100) 10 times a day ? You could easily average 30000 a month

I don't don't see why its necessary to send that many.
Click to expand...

Can't see how you offer unlimited SMSs then say "Oh wait, but there is a limit to how many you send". Basically MXit but cheaper and slower.
 
That is why there is terms and conditions !!!! They can change the stuff as they like. If you signed the contract, you agreed.

PS. I NEVER had problems with VM neither with free sms's
PSS. Don't get a crappy phone!
 
sidai said:
That is why there is terms and conditions !!!! They can change the stuff as they like. If you signed the contract, you agreed.

PS. I NEVER had problems with VM neither with free sms's
PSS. Don't get a crappy phone!
Click to expand...

Well they better not change unlimited to mean limitied because you just might see a case about misinterpretation opening up.
 
True they can but only on certain pts where u using it for bussiness purposes etc...

I have been sending 4000-5000 sms's a month and I am fine no warning nothing

The sms's are unlimited I can assure u that
 
How do you guys get it right to send soooo MANY sms's?
I send (normal person) about 5-15 a day!
 
Joy-Energiser said:
Just exactly HOW MANY sms's were you sending for them to suspend your service ?
Sounds like abuse to me, are you sending mass sms's to every person on your contact list(Just say that is like 100) 10 times a day ? You could easily average 30000 a month

I don't don't see why its necessary to send that many.
Click to expand...

My fiancé sends about 30'ish sms's a day... none of which is bulk. I got my phone bill from them this month (Jan) and the total was 1100 sms for the total month. So I phoned Virgin Mobile Tygervalley and the guy that spoke to me said that they are sending these sms's in general and that if you get an sms like the one stating you are being billed you should send an sms and check your airtime to see if it applies to you :rolleyes: Furthermore, apparently they will only suspend the service if you start sending bulk smses like you said or if you use a software that does mass smsing.

anyway, I am still waiting for the phone to come back from repairs. This is the third time it will come back and, according to Virgin Mobile Staff, I will get a swap out if the phone goes faulty for a fourth time. Depending on how Virgin behaves, I might still keep this contract.
 
Virgin are absolutely shocking. I have just ported away from them. Go to hellopeter.com and search for Virgin Mobile and you'll see how hopeless they are
 
Rather search for MTN on hellopeter. MTN, going nowhere FAST! It's day 11 since my application with MTN and these guys are completely a lost case, as my application papers are missing in action to this very day and 4 trips later, nothing has happened.... Virgin Mobile on the other hand helped me within a couple of minutes! Thanks VM for the excellent service!!! MTN can fly off a bridge!
 
i am planning to leave Virgin Mobile when my contract expires in a month or two. I cant really say that ive had TERRIBLE service but its just not been good enough. here's some of my reasons or movin,

1. cant access your bill on your phone when you need to, this is a real pain in the a$$

2. the "sort me out" centre is more like a "we dont know what we are doing" centre. they could never give me straight answers. and after dealing with Telkom for years i have become very patient with these type of things so i am not just ranting about this

3. airtime not always available. not too much of a big deal, unless you in a small town in Karoo and there is only one shell garage there. How hard can it be to get your airtime sold at all outletts, come on?

4. and the last thing is that their contract plans dont actually pay off. You pay for the phone (monthly) and you buy airtime (get billed according to how much you phone/sms everyday, the more you use the less you pay) initially this sounds great, but then i realized that i never gain anything from this as i only make a couple calls each day, not allot of calls on one day. also cheaper rates over weekends woulda been nice

i went to Virgin cause I have used them before elsewhere in the world and they were great. sad to say the service is not the same in SA. So now the big question, MTN or VodaCom?? :confused:
 
Vodacom.

MTN's call center 0831808 were closed for almost 2 days last week. Their switchboard in Cape Town doesn't answer 99.9999% of the time, neither does the one at MTNGroup Joburg. Managers and staff doesn't seem to care much either.
 
I like my v-mobile.

Got it a week after they launched - no contract, just a debit order. Altho their credit vetting is useless (They wouldn't let me upgrade to a contract from my pre-paid debit order) I think they are pretty good.

Compare V-Mobile rates to MTN and then wonder why MTN even promotes their "all day rate".
 
What's new?

I'm on VM R200 unlimited sms's contract as well. Apart from my sms's being delivered a tad bit later, I'M RECEIVING SMS'S SENT TO ME 5 HOURS LATER. And then apart from that, the only reason I get the sms that was sent to me, was by sending out an sms, only to realise the timestamp is 5 huors earlier. Probably all sounds a bit confusing by the way I phrased that, just think of it as pinging a server and only getting a msg sent to you 5 hours earlier after you made a ping request. Apart from this, I have R200 or R100 airtime, I log onto the internet using my pc I get redirected to a Cell C page that says I have insufficient airtime. Is it just me or has maybe google's landing page increased in size? So i phone up VM, apparently the problem was sorted out, all I needed to do was get the new settings. So I do that, frustrating enough, I get the same problem after the new settings. Phone VM up again, guess what the problem was sorted out only if you're using your mobile phone to browse, not your pc. I just kinda give up now, because every cellular network in SA, is a piece of crap. Vodacom, MTN, Cell C, Virgin Mobile all seem to be part of the same vendetta. There was one or two weeks of GPRS downtime.... ON EVERY NETWORK. Every network was experiencing gprs downtime? Howcome? WTF CAREs. We need an international investment in this country, and ICASA needs to stop licking @$$.
 
I've been with Vodacom the past 8years. On contract.

Even though they aren't the cheapest, their Callcentre seems to be fairly helpfull most of the time and the Deals they offer is quite good.

I do agree they could be much cheaper on the Data-bundle rates..
 
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