Vodacom 12 month Data RipOff

Also cancelled my 12 month 2+2GB special account the other day. In the twelve month now but never received any notification that the contract was coming to an end. Would have been nice to receive a phone call or just have had some info on the invoices regarding the contract period.
 
Akafreakazoid said:
Techead's post deals with the difference between contract and prepaid prices. Your response does not address this.
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Apologies. In principle, prepaid pricing should be at a premium to contract or, inversely, contract should give some benefit over prepaid.
 
Just getting back to the op, i also signed up for a R149 contract per month to discover that i get charged R349. i contacted the client contact centre and the operator on the phone told me that they deduct R200 from your bill every month to get to the R149.

Problem is they never sent me my invoice showing me where they deducted the R200, my contract is 11 months old now.
@en4ors, did vodacom show you any proof where they deducted the R200?

im in the same boat, just not sure if we would be able to get credit for the past 11 months :cry:
 
jannievanzyl said:
Apologies. In principle, prepaid pricing should be at a premium to contract or, inversely, contract should give some benefit over prepaid.
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Not agreed. Premium customer will always sign a contract just for the comfort that he/she will not run out of airtime. No more incentives required.
 
If I wrote anything wrong, please explain what it was. If you can't find a reason, think 'Whay' do you say so?
 
Priester said:
Just getting back to the op, i also signed up for a R149 contract per month to discover that i get charged R349. i contacted the client contact centre and the operator on the phone told me that they deduct R200 from your bill every month to get to the R149.

Problem is they never sent me my invoice showing me where they deducted the R200, my contract is 11 months old now.
@en4ors, did vodacom show you any proof where they deducted the R200?

im in the same boat, just not sure if we would be able to get credit for the past 11 months :cry:
Click to expand...

You may PM me the concerned number and I will check for you on the system that you were billed correctly.
 
Like one of the earlier replies, the sales consultant I dealt with when I took out the Mofaya deal was also proactive. He told me up front that at month 13 the price would increase to R349, as that would be the end of the promotion. All I did a couple of months ago was upgrade to the R201 2+2 at R179 and took out a data sim for the modem that I got with the Mofaya deal.

No problem. :)
 
Priester said:
Just getting back to the op, i also signed up for a R149 contract per month to discover that i get charged R349. i contacted the client contact centre and the operator on the phone told me that they deduct R200 from your bill every month to get to the R149.

Problem is they never sent me my invoice showing me where they deducted the R200, my contract is 11 months old now.
@en4ors, did vodacom show you any proof where they deducted the R200?

im in the same boat, just not sure if we would be able to get credit for the past 11 months :cry:
Click to expand...

ocleroux said:
You may PM me the concerned number and I will check for you on the system that you were billed correctly.
Click to expand...

Confirmed that peep is being billed correctly with the Mofaya rate. Also informed that contract coming to a end and he will soon start paying normal rates. Recommended he upgrade with new Mofaya deal or cancel.
 
Vodacom loves rubbing their hands in glee at unsuspecting customers who don't send written notices.
Its as if they think the customers desperately want to pay a higher rate when their contracts expire.

tsk tsk
 
OC

Thanks for all ur help and effort in verifying my cancelation details, much apreciated :)
 
Please explain why Vodacom who sends SMS's about any promotions will not send a SMS reminder that you will be billed more than double the original rate if you don't cancel in writing?
Is "because they dont have to and you must remember what you read in fine print 12 months ago" really the best answer for the consumer?
I'm clearly not the only one who was ripped of here, even though we did phone to cancel the contract.
 
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