Vodacom Airtime Tranfer Not Working

[UtianG]

Hi,

I've been trying to transfer airtime for the last 3 days now but keep getting the following error: "You do not have enough credit." even though I have more than enough credit to transfer.

Does anyone know whether there's a problem?

Thanx,

 

[Terencek]

IC is quite correct, I got hit by exactly the same problem a while back until I finally got an answer from Vodacom about only being allowed to transfer 50%. What I did, and still do, take exception to is the fact that this restriction is not generally announced; you have to burrow through a shipload of fine print on the website to learn it, which really ain't fair customer practice!

Not sure what 'abuse' the restriction is supposed to address -- if a 'fraudster' could transfer your credit, why by the same token could he also not transfer 50%? Or is it because Vodacom Points also transfer with an airtime transfer? Does this really make sense to anyone out there?

 

[Pilgrim]

Hi,

I've been trying to transfer airtime for the last 3 days now but keep getting the following error: "You do not have enough credit." even though I have more than enough credit to transfer.

Does anyone know whether there's a problem?

Thanx,

Are you on a TopUp package by any chance? This happened to me too.

I used to buy extra airtime every now and then so I was able to transfer money now and then. About 2 years later I tried transferring airtime again and it told my I don't have enough credit so I phoned Vodacom. After a grueling experience with customer "care" I figured it out: All those extra topups I did allowed me to transfer money now and then for two years. Finally the transfer credit ran out and to my surprise I learned that TopUp contract airtime cannot be transferred.

Thank you Vodacom.

 

[UtianG]

Are you on a TopUp package by any chance? This happened to me too.

I used to buy extra airtime every now and then so I was able to transfer money now and then. About 2 years later I tried transferring airtime again and it told my I don't have enough credit so I phoned Vodacom. After a grueling experience with customer "care" I figured it out: All those extra topups I did allowed me to transfer money now and then for two years. Finally the transfer credit ran out and to my surprise I learned that TopUp contract airtime cannot be transferred.

Thank you Vodacom.

Thanx for the feedback Pilgrim,

Yes indeed, I am on a Business Topup and you are right. I just got a call from a VC customer care consultant who explained it to me ...

How crap is THAT? I've been using this to transfer airtime to my prepaid sim which i use as a data sim for internet browsing etc. So i wud normally transfer the airtime and buy a databundle on the prepaid sim.

And the reason i was doing this: VODACOM DOES NOT HAVE THE DUAL SIM OPTION FOR THE TOP-UP PACKAGES.

Does anyone know when DUAL SIM will be available for the TOP-UP packages????? I don't want to remove my sim from my phone and insert it into my modem everytime I want to connect to the internet.

This is ridiculous Vodacom!!!!!!!!

 

[Cyrus62]

Thanx for the feedback Pilgrim,

Yes indeed, I am on a Business Topup and you are right. I just got a call from a VC customer care consultant who explained it to me ...

How crap is THAT? I've been using this to transfer airtime to my prepaid sim which i use as a data sim for internet browsing etc. So i wud normally transfer the airtime and buy a databundle on the prepaid sim.

And the reason i was doing this: VODACOM DOES NOT HAVE THE DUAL SIM OPTION FOR THE TOP-UP PACKAGES.

Does anyone know when DUAL SIM will be available for the TOP-UP packages????? I don't want to remove my sim from my phone and insert it into my modem everytime I want to connect to the internet.

This is ridiculous Vodacom!!!!!!!!

It makes sense from a business perspective. If you could have duel sim cards or transfer your airtime u cud basically get away with murder. Imagine someone who doesn't make a lot of phone calls, only receives calls and uses some data for watsapp (or even better, someone with blackberry internet service). You could then share the duel sim, or transfer airtime to some prepaid user and the prepaid user pays u for the airtime. That means you got a phone for free but every cent u pay to vodacom per month, u make back by selling the airtime. And the person(s) buying airtime from you have their need filled so they don't buy any airtime from vodacom, which they wouldve done if it wasn't for you.

I am also a top up user so I understand the frustration.

 

[VodacomData]

Hi,

I've been trying to transfer airtime for the last 3 days now but keep getting the following error: "You do not have enough credit." even though I have more than enough credit to transfer.

Does anyone know whether there's a problem?

Thanx,

These are the general rules surrounding airtime transfer:

Customers will not be allowed to transfer cents.
The minimum transfer value remains R5 and the maximum R2000.
Transfer of airtime is not SP bound – i.e. the transferring and receiving customer does not have to belong to the same SP.
The transferring customer will not be charged a VAS fee; the transfer transaction will be free of charge.
Calls to the IVR system will be free of charge.
Confirmation of a successful transaction will be heard at the end of the IVR call.
Requests via USSD will be free of charge.
The receiving customer will receive an SMS stating the amount of airtime that has been transferred, the transferring customer’s MSISDN and the customer’s new account balance.
Customers may confirm their transfer balance by dialling *111#. A Prepaid airtime transfer balance option has been created.
Customers will not be able to check their transfer balance via the IVR.
If a customer attempts a transfer via USSD when they do not have sufficient funds in their IN account (also referred to as “the wallet”) they will receive a message: “You do not have sufficient funds to allow the transfer. Your transfer limit is RXXXXX.” The limit they are given is the actual transfer limit, i.e. 80% of recharged value.
If a customer attempts a transfer via IVR when they do not have sufficient funds they will receive a message: “Please note you do not have sufficient funds to allow the transfer. To query your allowable transfer amount please dial *111# and select the airtime transfer option. Please contact customer care on 111 for any queries.