Vodacom becoming complacent

[Sapphiron]

Vodacom did become a mediocre mess after Pieter Uys left as CEO.

Network became unbearable around 2018.

Now one sits with an abusive relationship with MTN.

The customer service pretty much horrific and a dead network during loadshedding but I just couldn’t handle the consistently poor network at Vodacom anymore.

Vodacom's network is not doing any better in load shedding.

at least with MTN, I can get reasonable self service through an Afrihost or Axxess. Its the only thing that makes it tolerable.

 

[Pak Fa Fui]

Article, full of holes, however from 2018 they showed they were becoming unstable, poor management, especially middle and senior.
From 2018, MTN had a clear plan to become number 1. They also poached a lot of Vodacom staff.
Now that Vodacom lost their government contracts they are in trouble.

 

[CTPC]

Sometime ago, MBB interviewed Jannie from Vodacom, and he tried his best to convince us that all is ok, but I asked him that they start sorting out the Customer Care at Vodacom and his typical load mouth answer confirmed to me that Vodacom has dropped anchor. No movement anymore.