Vodacom Bill Shock

garp said:
This is reported with such regularity on this forum (and you have to assume that only a fraction of cases are reported here) that you have to start wondering at what point there is a sufficient number of consumers who have, for whatever reason, inadvertently run up massive bills with Vodacom that there is grounds for some kind of "class action" against them.

The explanations/excuses from Vodacom on a per-case basis are all very well, even when the consumer accepts responsibility, but if a sizeable quantity of OOB shark victims from over the years got together, that would no doubt demonstrate a very compelling pattern of ongoing negligence.

Just my 2c - everyone who's been hit by an unexpected massive bill should form an organisation, find a lawyer, and approach the courts.
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Thus the reason the regulator did away with the OOB shark. Not saying it's fair, but some of the guilt does lie with the users. It's a massive amount of data. 24 GBs out of bundle... at R 2.00 a MB. Not a simple oops.
 
Mr Mann said:
Vodacom Is literally putting me and my 2 year old daughter on the streets. They surprised me with a R50 000 data bill and are not willing to discount even a little bit. Not once did I receive an sms saying my bill was that high. If I have to pay this bill we will not be able to afford o put food on the able for the next 6 months let alone pay the rent. we will quite literally have to go live under a bridge. Does anyone know what I can do? I am desperate.
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Look up popular radio hosts on 702.Email all of them with your story.

It is in your best interests to do so....

Don't bother the traditional means i.e hellopeter etc.

There are probably many customers in your situation, it will highlight the issue, it will further emphasise the importance of ICASA decision & probably lower that bill in the process.

Unfortunately this is how you deal with issues these days.
 
supersunbird said:
No... but Jannie does, so that's what he can do.
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It's what their claims department can do too. I'm not defending Vodacom, but OP clearly used large amounts of OOB data. Vodacom also sends SMS's warning of OOB usage.

I hate Vodacom (that's why I moved to Cell C), but ignorance plays a part too... Ignorance costs money. Ignorance gets people pregnant.

The new ICASA rulings should help this (data wise). :p
 
genetic said:
What do you expect him to do?
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Probably get in touch with @Mr Mann via private message and have a word with the service provider to reverse the R50k bill and rather charge the in bundle rate as suggested by Johnatan56:

Johnatan56 said:
So OP used about 25GB out of bundle.
Ask Vodacom if they would be kind enough to change it to a bundle rate, would end up being around R1250 marker.
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Mr Mann said:
Vodacom Is literally putting me and my 2 year old daughter on the streets. They surprised me with a R50 000 data bill and are not willing to discount even a little bit. Not once did I receive an sms saying my bill was that high. If I have to pay this bill we will not be able to afford o put food on the able for the next 6 months let alone pay the rent. we will quite literally have to go live under a bridge. Does anyone know what I can do? I am desperate.
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I've dropped you a PM.
 
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