Vodacom BlackBerry problems & refunds

[SFW007]

Yes you are right. I haven't owned a BB, or even used the BB service myself, but have been following the happenings on and off for months. However, my brother-in-law, a few cousins, and some friends use the BB service. Some are on MTN, but most of them are on Vodacom, and I know all the issues they are having, as they often turn to me first for help/advice. I've also had first hand experience of emails that are either not delivered, or delivered very late, due to Vodacom's poor Blackberry service, and I have been frustrated by this.

What drives me? I just want to get the service that I pay for, nothing more, nothing less. I'm not looking for freebies. I'm very happy to pay for a service, as long as I get what I pay for. But RSA companies charge you an arm and a leg for a service that is either crap, intermittent, or non-existant, and other consumers are either not bothered to complain, are tired of trying, or just don't know any better. We need to change this attitude, so that we ALL can benefit.

So if getting better service from RSA companies means involving other consumers, or making my voice heard even though I don't use the service directly, then so be it.

So tell me, what drives you to make such a comment, and check up on my 16 pages of post history? Are you an employee of Vodacom? Or are you just trying to cause s#$%t??

Mainly cause s@#t .

Am tired of seeing this board becoming a HELLOPETER destination , this is suppose to be a board for technical advise instead we just see complaints after complaints.

I suggest rpm opens a new sub-forum just for complaints .
I see this board loosing more technical knowledge and gain more (gatvol threads with gatvol technical advisors )

 

[wheunis]

Mainly cause s@#t .

Am tired of seeing this board becoming a HELLOPETER destination , this is suppose to be a board for technical advise instead we just see complaints after complaints.

I suggest rpm opens a new sub-forum just for complaints .
I see this board loosing more technical knowledge and gain more (gatvol threads with gatvol technical advisors )

Wow. That is so insightful of you. A technical knowledge forum... where the Vodacom rep never responds or communicates any solutions to any problems publicly, but in PM only to the person with the problem.

Yes i can clearly see how that would become the tool of the future when looking up how to possibly solve a problem you are having.

/end sarcasm.

 

[ic]

Maybe a few customers had a mediocre Blackberry throughput experience when all the other Blackberry customers were otherwise engaged, or had given up, or had gone to sleep, but Vodacom's insistence that it is right and that most of its Blackberry customers must be wrong, is not an attitude that keeps customers coming back - instead it pushes customers in the direction of Vodacom's Blackberry competitor, i.e. MTN.

Vodacom should take a step back and task some bean-counter with the job of calculating how much revenue Vodacom will lose in the near future if the vast majority of its Blackberry customer base moves to MTN, and then calculate how much Vodacom will gain by refunding all of its Blackberry customers for non-delivery of service over a period of several months. Hopefully common sense will prevail when Vodacom compares the figures.

 

[InTheCube]

Mainly cause s@#t .

Am tired of seeing this board becoming a HELLOPETER destination , this is suppose to be a board for technical advise instead we just see complaints after complaints.

I suggest rpm opens a new sub-forum just for complaints .
I see this board loosing more technical knowledge and gain more (gatvol threads with gatvol technical advisors )

Well the discussions in this thread are directly linked to the topic of this thread, which is based on the News Article titled "Vodacom BlackBerry problems & refunds.", which was a result (either directly or indirectly) of complaints which originated on myBB forums. People aren't just posting random $h|t to bitch and complain about everything. However, it seems that you are.

So if you don't have anything positive to add, or any constructive criticism, then please shut up...

 

[bwana]

Just emailed vodacom, complained about the poor service and asked for a refund. I sugest everyone else should do the same.

I'm dismayed that we actually have to ask. The CPA cannot come into effect soon enough as far as I'm concerned.

 

[ngwenyas]

let's remeber to send it to customercare.vodacom.co.za and NOT [email protected] i know some people who make that mistake

 

[PPJ]

Generalisation !!!!

The next time they refund amything will be the 1st time........

We do not have much (any) choice, except to choose by whom we want to be ripped off.

 

[assagai]

Wow R120 refund for months of bad service. Astounding

 

[rurapente]

incase i havent said it enough times, vodacom blackberry=rubbish with a capital R.

 

[grapjas]

I had BIS with Vodacom for a few months. I gave them a fair chance to fix the network issues but after the initial fix only lasted a few weeks and the network bombed again I started the process of having my contract cancelled.

This took quite a while but eventually my contract got cancelled penalty free 20 months before it expired.

Vodacom picked up my Bold and the same day I went to MTN to get an X1 with a 1gig data bundle. So far I am not regretting it at all. It really is nice to be connected at decent speeds again.

I know MTN have serious billing issues at the moment but not knowing how much I have to pay for a service that I can actually use beats the hell out of knowing exactly how much I’m paying for something that never works.

 

[InTheCube]

I know MTN have serious billing issues at the moment but not knowing how much I have to pay for a service that I can actually use beats the hell out of knowing exactly how much I’m paying for something that never works.

LOL... good old RSA. Where consumers get screwed on every front.

 

[SFW007]

Well the discussions in this thread are directly linked to the topic of this thread, which is based on the News Article titled "Vodacom BlackBerry problems & refunds.", which was a result (either directly or indirectly) of complaints which originated on myBB forums. People aren't just posting random $h|t to bitch and complain about everything. However, it seems that you are.

So if you don't have anything positive to add, or any constructive criticism, then please shut up...

Constructive is when you helping someone ... like you said you not directly affected by the BB service but yet you complain...

 

[mccrack]

i voted with my wallet.

phoned Vodacom, told them they had a ****e BB service and cancelled my contract.
they didnt seem very concerned, customer retention i guess is not high on
their todo list.

the mrs is on MTN and the service has been superior, so that's where i'm headed.