Vodacom Browsing SCREWED (Caches / Ghost Proxies)

threegee

Senior Member
Joined
Jan 17, 2007
Messages
627
My letter to some of the big wigs at Vodacom this morning. Even Mybroadband is loading with half of its .css all screwed up it it even loads at all.

My letter:
------------

Dear Vodacom

Unfortunately since a major outage you experienced at your core about 2 weeks ago (publicized on radio that day) things have just not been going right ever since.

To remind you about the outage, there was a major failure at your core (I suspect) about 2 weeks ago which lasted about 3-4 hours during which time one could not browse the internet, could not make a call, could not send an sms and could NOT EVEN CALL Emergency Services on 112. On the way home from work that day a public apology was sent out on EWN news on highveld from Vodacom apologising for the (apparently countrywide) outage.

Since that date your systems, data AND phone calls have been especially bad but data and internet browsing has been utterly useless and terrible with today being one of the worst days yet.

I know for a fact Vodacom runs a lot of Ghost proxies and caching systems to save on bandwidth but prior to your outage these had always been behaving properly.

Since the outage you are caching pages for anywhere up to 10 minutes and not allowing clients to refresh pages in their browsers, thereby ignoring the server serving the requests cache specifications.

I develop a lot of web sites and when I make a change to a .php script on a wordpress site I expect to see my changes immediately. I now have to wait 5-10 minutes until I see my changes which wastes my entire day because something that should take me 5 minutes takes me 1-2 hours to achieve .... so much for progress .... you should change your slogan and steal one from Standard Bank except change it to "Vodacom -- Moving Backward".

The next problem is that your caches are serving completely blank web pages. This is happening on both local and international web sites so I doubt it has anything to do with Seacom but rather with a very messy core at Vodacom with some very messy caching servers misbehaving. For example for the last 10 days when I do a Google Search and click on a result only to find the result I clicked on was not what I was looking for I click back in my browser and get nothing but a blank white page which I then have to reload to get back to my last search results .... great fun indeed.

Today has been utterly terrible, I cannot open even 5% of the web pages I requested (local and international) as they either time out, either get rendered as a blank page or get rendered with all messed up CSS code making the web page look like they were coded by an amateur.

I seriously suggest this problem is looked into as I cannot work like this, we pay an absolute premium price for data from Vodacom and are really not getting the service since your outage occurred. I am using also using up 3-4 times my normal data usage due to the fact that I (an everyone in my office) has to keep refreshing pages all day long ..... great way to boost your data sales I must admit (well done).

I trust this matter will receive some serious attention as you are totally hindering the progress of my business as the last 2 weeks I have been migrating 4 web servers and over 30 web sites to new servers. This entire job should have taken me 2-4 days but has already stretched into 3 weeks now and I am still not done due to all the interruptions and disconnects occurring on your network.

I work on SSH all day to connect to my servers, but your network is constantly breaking the SSH pipe connections which requires me to retype my rather lengthy difficult passwords up to 100 times a day (per server) ...... I can just see my life wasting away in front of me and I cannot even express my frustration.

PLEASE GET THIS FIXED ASAP !!!!
 

threegee

Senior Member
Joined
Jan 17, 2007
Messages
627
Oh YES forgot to mention ..... has taken me close on 45 minutes (make that an hour now) to make this post and to TRY to attach these screen grabs ... Vodacom has officially broken the internet I think ..... YAY !!!! :mad:

For those who don't understand proxies and caches, it's quite simple. Vodacom stores web pages and images locally so they save themselves money on bandwidth while charging YOU premium rates for it. They also configure these things so badly that they ignore what the server who serves the web page says ..... for instance I have a web site where I have explicit expiry times set on all objects within the web site. They are all set to ZERO meaning you are not allowed to cached my content .... I do this because I am busy developing a web site and need to see changes instantly. Vodacom is ignoring this completely and caching stuff regardless. See some of the attached screen grabs below of how Mybroadband is loading over Vodacom today ... when it decides to load or if it decides to load .... 70% of my page refreshed on myBB result in a blank white page.

Now think harder about what I said in my letter to Vodacom above. They force me to now click refresh 100 times a day just on one web page and they CHARGE me for all that data usage while serving me locally stored and also corrupted content. Good way to make money ..... wish I had thought of it grrrrrrrrrrr

mybb4.jpg mybb5.jpg mybb2.jpg mybb1.jpg mybb3.jpg
 
Last edited:

ginggs

༼ つ ◕_◕ ༽つ
Super Moderator
Joined
Jun 26, 2006
Messages
12,090
I work on SSH all day to connect to my servers, but your network is constantly breaking the SSH pipe connections which requires me to retype my rather lengthy difficult passwords up to 100 times a day (per server) ...... I can just see my life wasting away in front of me and I cannot even express my frustration.
Look up SSH Public Key Authentication.
 

Kaine

Expert Member
Joined
Nov 4, 2009
Messages
1,387
Dont use Vodakak.

this. unfortunately they are the best of a sh***y bunch of criminals. try telkom. LOL. they are even worse.
my prayer to the telecom gods. PLEASE HURRY FIBRE TO EVERYWHERE :) thank you
 

Azimuth

Expert Member
Joined
Sep 25, 2013
Messages
2,298
Here I thought I was the only one. Yesterday was painful. Luckily it's the first time I've seen this happen in the past 3 years.
 
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