We've been using vodacom for business/personal use for about 5 years now without any real problems, if you overlook the obvious pricing issues. But about 5 months ago we started having, what i know now to be what vodacom call "throughput issues".
Basically our connection stops working except sometime on the gprs only setting on the router for long periods of time. The problem has gotten worse over the last month or two, to the point that we never have a 3g connection at all during the day and only sometimes at night.
I have logged calls with vodacom on 4 seperate occasions, all of which have been escalated to the networking guys; I have had my router, at vodacoms request, sent in for testing and bought a new modem all of which hasn't helped.
I am currently using a B970 with a high gain poynting antenna on the roof, which is reporting between -55 and -65db singal strength, which it reports is very good, we always used to get great speeds.
The lastest call logged has apparently prompted the vodacom guys to run a "trial" in our area which involves installing some device to test the towers throughput at various times of day, which is great but apparently takes up to a month before vodacom themselves get the results and a further "month or two" to decide and do what needs doing to sort out the problem.
My question is, is this a valid reason to cancel my contract? Would vodacom accept it?
I simply can't be without a proper internet connection for months?
Any help would be appreciated
Basically our connection stops working except sometime on the gprs only setting on the router for long periods of time. The problem has gotten worse over the last month or two, to the point that we never have a 3g connection at all during the day and only sometimes at night.
I have logged calls with vodacom on 4 seperate occasions, all of which have been escalated to the networking guys; I have had my router, at vodacoms request, sent in for testing and bought a new modem all of which hasn't helped.
I am currently using a B970 with a high gain poynting antenna on the roof, which is reporting between -55 and -65db singal strength, which it reports is very good, we always used to get great speeds.
The lastest call logged has apparently prompted the vodacom guys to run a "trial" in our area which involves installing some device to test the towers throughput at various times of day, which is great but apparently takes up to a month before vodacom themselves get the results and a further "month or two" to decide and do what needs doing to sort out the problem.
My question is, is this a valid reason to cancel my contract? Would vodacom accept it?
I simply can't be without a proper internet connection for months?
Any help would be appreciated
