Vodacom data cap issues and really big bills

VodacomData said:
Hopefully in the future
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Can anyone remember when pre-paid data was launched? ic and others have been asking for real-time billing ever since and nothing has come of it.

Anyway my point is: Vodacom need to be more proactive about this both pre and post contract signing, and IMO they have had more than enough time to solve this problem, but have not done so.
 
morkhans said:
Anyway my point is: Vodacom need to be more proactive about this both pre and post contract signing, and IMO they have had more than enough time to solve this problem, but have not done so.
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:D:D

I agree with you on this Morkhans. Unfortunately nothing we little people at the bottom can do about this. :(
 
Topup data-only contracts would be excellent. But for voice contracts were bundles are bolted-on, this wouldn't work so great for those who regularly want to exceed their (voice) bundles. Also on topup your international roaming options are very limited.
 
You missing the point , this has never been a problem and therefore Vodacom has never had to fix anything. Its simple , clients can either choose contract or prepaid , their choice , and accept the terms and conditions that goes along with it.
 
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VodacomData said:
You missing the point , this has never been a problem and therefore Vodacom has never had to fix anything. Its simple , clients can either choose contract or prepaid , their choice , and accept the terms and conditions that goes along with it.
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That does not negate Vodacom from being a responsible company and putting systems in place to prevent excessive over billing. As far as I am concerned data counters on contracts are broken because there is no way for a client to prevent OOB costs completely.
 
ocleroux said:
Oh crap....im SO gonna get FLAMED for this....but Broadband Advanced as a partial solution? At least if you go over, you get charged the same rate?
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oc consider this a notification that your pants are on fire :D
 
morkhans said:
oc consider this a notification that your pants are on fire :D
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*dunks bum in bucket of water* - tssshhhhhh *steam billows* lol Thanks Morkhans. Close one! :-)

You know...it is sometimes difficult to read the posts on here...because I understand the frustrations and where you guys are coming from. But all I can basically do is offer alternatives, work out what tarrif might suit you better etc...al to be done within the business rules etc. As far as I can go really. *sigh*
 
ocleroux said:
*dunks bum in bucket of water* - tssshhhhhh *steam billows* lol Thanks Morkhans. Close one! :-)

You know...it is sometimes difficult to read the posts on here...because I understand the frustrations and where you guys are coming from. But all I can basically do is offer alternatives, work out what tarrif might suit you better etc...al to be done within the business rules etc. As far as I can go really. *sigh*
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oc, you and VodacomData are life savers for any Vodacom customer. I know you guys are just wheels in the big machine, but somehow customer frustration need to be filtered up to Mount Olympus. This cannot go on: The ridiculous pricing considering the value to be found in ADSL. The stuff-up that is the new site. People being charged OOB for years now, with no solution in site. The list goes on...
 
twittie said:
Hi Johannes, Any advice?
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Hi twittie,

sorry, 7+ months and counting. Still battling, currently talking to "Legal". Will give outcome when we do.

They seem to offer you ~30% discount on settlement of your bill, as last chance before they blacklist you and handover to debt collection. We refused to pay the 70% (of huge bill).

Take the computer/laptop & modem to a Vodacom data centre if possible, ask them if the there is any fault with the setup. Ask Vodacom to give her a detailed record of data usage, i.e. to which cell towers were the connections made, and a detail record of date,time and usage (usually xls file).
Is she still running up a bill?

There are helpful people around. I found that if you can't get them to phone you, phone 0116535000 and ask for the Risk or the Legal department and try to find someone helpful.

My mother also got hit with a R3000 bill. :mad:
I think there is a lot of people with huge bills out there.

Johannes
 
ocleroux said:
If someone is not computer savvy and does not know what risks Windoze updates, viruses etc can pose, then the Top Up data lines is the safest option for them I would say. But at the end of the day, if the client still opts for the normal post paid mymeg lines, we cant very well force them.
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VodacomData said:
If someone is not computer savvy and does not know what risks Windoze updates, viruses etc can pose, then the Top Up data lines is the safest option for them I would say. But at the end of the day, if the client still opts for the normal post paid mymeg lines, we cant very well force them.

There are also lots of information that can be given to a client at point of sale , and the consultant dealing with the client or selling the contract cannot be expected to give all info that is available. That will be an info session on its on.
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regret ocleroux & VodacomData, but really a sad reply!

Just find a solution.
 
the guys that does reply

morkhans said:
oc, you and VodacomData are life savers for any Vodacom customer. I know you guys are just wheels in the big machine, but somehow customer frustration need to be filtered up to Mount Olympus.
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Apart with my frustration, I would love to have you guys (oc and VodacomData) promoted up the structure to talk "human" to the architects of Vodacom, and fix the problems we've been having.
Thanks to all your effort on mybroadband.

Johannes
 
JoeHof said:
Apart with my frustration, I would love to have you guys (oc and VodacomData) promoted up the structure to talk "human" to the architects of Vodacom, and fix the problems we've been having.
Thanks to all your effort on mybroadband.

Johannes
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Thanks Johannes :-)

It is always nice to hear that your efforts, no matter how small, does actually get noticed. :-)
 
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