Vodacom double debit

This is just a hidden method by vodacom to use public funds to enrich themselves. They double the debit orders, then they invest all the billions in the money market for four days. By doing this they make millions in interest. Suddenly they claim a system glitch and blame the public holidays for for the 4 day delay. Typical SA corruption.
 
lsmt said:
This is just a hidden method by vodacom to use public funds to enrich themselves. They double the debit orders, then they invest all the billions in the money market for four days. By doing this they make millions in interest. Suddenly they claim a system glitch and blame the public holidays for for the 4 day delay. Typical SA corruption.
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Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.
 
HavocXphere said:
Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.
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How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.
How can a system malfunction like that unless someone did it on purpose?
 
HavocXphere said:
Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.
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How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.
How can a system malfunction like that unless someone did it on purpose?
 
lol @ double post in thread about double debits

marine1 said:
How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.
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Bad PR doesn't have an immediate effect but that doesn't mean it can't be huge. All those millions of people that had their monthly budget screwed because of this are certainly going to be thinking twice before signing on the dotted line again.

marine1 said:
How can a system malfunction like that unless someone did it on purpose?
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Why do you think it can't just malfunction? I'd be very surprised if this was intentional. Just getting this sht reversed is going to cost them a mountain of money.
 
HavocXphere said:
Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.
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Look up Health & Racquet.
 
Will there be compensation for people with bounced debit orders because of this? Not to mention debit orders aren't free.

Don't bother answering, we know the answer.

South African consumers are pussies.
 
Just got this per SMS:

Dear Customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem. Where a second debit was processed, Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday at the earliest. We apologise for the mistake and inconvenience caused
 
riscbroker said:
Just got this per SMS:

Dear Customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem. Where a second debit was processed, Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday at the earliest. We apologise for the mistake and inconvenience caused
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At the earliest?
 
Keerist on a cupcake, has anyone read the News24 story on this?

Can't even use a simple bloody spell check anymore ffs... The error is made multiple times in the article, in the headline and in the damn URL....

Vodacom double debits costumers, promises full refunds
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Thulani Gqirana, News24

Cape Town – Vodacom costumers who had their accounts debited twice will be refunded by Monday, according to the cellphone company.

On Friday, a number of Vodacom customers complained that their accounts had been debited twice.

In an SMS to costumers on Friday afternoon, the cellular network said it was aware of the problem.

"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read.

"Where a second debit was processed, Vodacom will ensure that refunds and all associated charges are paid by close of business Monday at the earliest. We apologise for the mistake and the inconvenience caused."

MyBroadband reported on Friday that Vodacom spokesperson Tshepo Ramodibe had confirmed that they had experienced a technical glitch that resulted in a group of customers' accounts being debited twice.

Ramodibe said they were investigating the cause. He did not say how many costumers were affected.
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HavocXphere said:
lol @ double post in thread about double debits


Bad PR doesn't have an immediate effect but that doesn't mean it can't be huge. All those millions of people that had their monthly budget screwed because of this are certainly going to be thinking twice before signing on the dotted line again.


Why do you think it can't just malfunction? I'd be very surprised if this was intentional. Just getting this sht reversed is going to cost them a mountain of money.
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So then how does a computer system just "malfunction" like this?
Not saying for sure it was intentional we will never know but how does a system that works flawlessly usually just do this all of a sudden?
 
marine1 said:
So then how does a computer system just "malfunction" like this?
Not saying for sure it was intentional we will never know but how does a system that works flawlessly usually just do this all of a sudden?
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Software is never perfect. There is always some fringe case that wasn't considered that can trigger a bug. Having used a computer yourself I'm sure you can see how computers and "flawless" doesn't go together.

How? Million possible reasons. Including cosmic rays. Yes really: https://en.wikipedia.org/wiki/Soft_error#Cosmic_rays_creating_energetic_neutrons_and_protons
 
HavocXphere said:
Software is never perfect. There is always some fringe case that wasn't considered that can trigger a bug. Having used a computer yourself I'm sure you can see how computers and "flawless" doesn't go together.

How? Million possible reasons. Including cosmic rays. Yes really: https://en.wikipedia.org/wiki/Soft_error#Cosmic_rays_creating_energetic_neutrons_and_protons
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Lol, Vodacom have been running debit order systems for what, 12+ years? You can't seriously think their IT team is incapable of building a system that can't ensure protection over something simple like double debit in a financial period per account.
 
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