Vodacom double debit

[marine1]

Disgusting what about the interest they now earned on the money?
Fk you VC lucky I am not on a debit order with you.
They should be fined by icasa

 

[kianm]

Vodascum needs the bonus too


Fail

 

[creeper]

Vodascum needs the bonus too


Fail

I expected this from MTN. They have a big bonus to pay Nigeria

 

[lsmt]

This is just a hidden method by vodacom to use public funds to enrich themselves. They double the debit orders, then they invest all the billions in the money market for four days. By doing this they make millions in interest. Suddenly they claim a system glitch and blame the public holidays for for the 4 day delay. Typical SA corruption.

 

[HavocXphere]

This is just a hidden method by vodacom to use public funds to enrich themselves. They double the debit orders, then they invest all the billions in the money market for four days. By doing this they make millions in interest. Suddenly they claim a system glitch and blame the public holidays for for the 4 day delay. Typical SA corruption.

Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.

 

[marine1]

Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.

How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.
How can a system malfunction like that unless someone did it on purpose?

 

[marine1]

Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.

How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.
How can a system malfunction like that unless someone did it on purpose?

 

[HavocXphere]

lol @ double post in thread about double debits

How? People on debit orders cant exactly cancel. They are powerless and this has made VC millions if not more than that.

Bad PR doesn't have an immediate effect but that doesn't mean it can't be huge. All those millions of people that had their monthly budget screwed because of this are certainly going to be thinking twice before signing on the dotted line again.

How can a system malfunction like that unless someone did it on purpose?

Why do you think it can't just malfunction? I'd be very surprised if this was intentional. Just getting this sht reversed is going to cost them a mountain of money.

 

[ginggs]

Put the tinfoil hat away before you hurt yourself. They're losing more money from bad PR on this than they could get by investing the money for a couple of days.

Look up Health & Racquet.

 

[biometrics]

Will there be compensation for people with bounced debit orders because of this? Not to mention debit orders aren't free.

Don't bother answering, we know the answer.

South African consumers are pussies.

 

[HavocXphere]

Look up Health & Racquet.

Care to elaborate on how this is relevant?

 

[riscbroker]

Just got this per SMS:

Dear Customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem. Where a second debit was processed, Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday at the earliest. We apologise for the mistake and inconvenience caused

 

[biometrics]

Just got this per SMS:

Dear Customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem. Where a second debit was processed, Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday at the earliest. We apologise for the mistake and inconvenience caused

At the earliest?

 

[riscbroker]

At the earliest?

Yeah, well spotted, I never took any notice of that.

 

[ToxicBunny]

Keerist on a cupcake, has anyone read the News24 story on this?

Can't even use a simple bloody spell check anymore ffs... The error is made multiple times in the article, in the headline and in the damn URL....

Vodacom double debits costumers, promises full refunds

Thulani Gqirana, News24

Cape Town – Vodacom costumers who had their accounts debited twice will be refunded by Monday, according to the cellphone company.

On Friday, a number of Vodacom customers complained that their accounts had been debited twice.

In an SMS to costumers on Friday afternoon, the cellular network said it was aware of the problem.

"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read.

"Where a second debit was processed, Vodacom will ensure that refunds and all associated charges are paid by close of business Monday at the earliest. We apologise for the mistake and the inconvenience caused."

MyBroadband reported on Friday that Vodacom spokesperson Tshepo Ramodibe had confirmed that they had experienced a technical glitch that resulted in a group of customers' accounts being debited twice.

Ramodibe said they were investigating the cause. He did not say how many costumers were affected.

 

[marine1]

Lol, how will they rectify bank charges? They should include R150 extra for every single customer. That will never happen though

 

[marine1]

lol @ double post in thread about double debits


Bad PR doesn't have an immediate effect but that doesn't mean it can't be huge. All those millions of people that had their monthly budget screwed because of this are certainly going to be thinking twice before signing on the dotted line again.


Why do you think it can't just malfunction? I'd be very surprised if this was intentional. Just getting this sht reversed is going to cost them a mountain of money.

So then how does a computer system just "malfunction" like this?
Not saying for sure it was intentional we will never know but how does a system that works flawlessly usually just do this all of a sudden?

 

[HavocXphere]

So then how does a computer system just "malfunction" like this?
Not saying for sure it was intentional we will never know but how does a system that works flawlessly usually just do this all of a sudden?

Software is never perfect. There is always some fringe case that wasn't considered that can trigger a bug. Having used a computer yourself I'm sure you can see how computers and "flawless" doesn't go together.

How? Million possible reasons. Including cosmic rays. Yes really: https://en.wikipedia.org/wiki/Soft_error#Cosmic_rays_creating_energetic_neutrons_and_protons

 

[marine1]

Software is never perfect. There is always some fringe case that wasn't considered that can trigger a bug. Having used a computer yourself I'm sure you can see how computers and "flawless" doesn't go together.

How? Million possible reasons. Including cosmic rays. Yes really: https://en.wikipedia.org/wiki/Soft_error#Cosmic_rays_creating_energetic_neutrons_and_protons

You giving VC ammo, bet they will say it was cosmic rays now

 

[prod]

Software is never perfect. There is always some fringe case that wasn't considered that can trigger a bug. Having used a computer yourself I'm sure you can see how computers and "flawless" doesn't go together.

How? Million possible reasons. Including cosmic rays. Yes really: https://en.wikipedia.org/wiki/Soft_error#Cosmic_rays_creating_energetic_neutrons_and_protons

Lol, Vodacom have been running debit order systems for what, 12+ years? You can't seriously think their IT team is incapable of building a system that can't ensure protection over something simple like double debit in a financial period per account.