Vodacom Email support ?

M

Mangoman20

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Hi,

See below mail header. I was investigating a case where one of my users was complaining of slow mail on the receiving side. The mail in question was being sent to her by a vodamail user. Our mail server is hosted at IS.

I have highlighted the times sent from her PC (bottom most time) and the time received by vodamails mx server (middle time), it took 51 minutes !! :eek: Interestingly it then another 6 minutes to reach my server (top time):rolleyes:. Is it their amavisd-new interface that could have been congested ?

Who could I speak to at Vodacom to query this ? I have plenty users in this situation and need to know how I can improve on this.


Received: from vodamail.co.za (mx6.vodamail.co.za [196.11.146.165])
by sentinal2.itnt.co.za (8.14.1/8.14.1) with ESMTP id m33A6Fq4011333
for ; Thu, 3 Apr 2008 12:06:18 +0200
Received: from localhost (localhost [127.0.0.1])
by mx2.vodamail.co.za (Postfix) with ESMTP id 265D01BE655
for ; Thu, 3 Apr 2008 12:00:55 +0200 (SAST)
Received: from vodamail.co.za ([127.0.0.1])
by localhost (mx1.vodamail.co.za [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id 09107-01-3 for ;
Thu, 3 Apr 2008 12:00:54 +0200 (SAST)
Received: from private64b14b7 (unknown [10.48.202.65])
by mx2.vodamail.co.za (Postfix) with ESMTP id 7C9FA1BE792
for ; Thu, 3 Apr 2008 11:09:40 +0200 (SAST)
From: "****"
To:
 
When did this problem start, and have you considered the possibility that there might have been or still is, peering link congestion?

You could try emailing [email protected] - although I'm not sure if that's the most direct email address to use for this sort of issue.
 
I had emails sent this morning via smtp.vodacom.co.za also delayed by almost an hour.
 
Hey IC

The problem was reported to me yesterday (Thursday) I am not sure if it has been going on before that.

I would just like to pinpoint the problem and not just put it down to peering links problems. Need to see how I can avert this situation as response time is critical in my line of work.
 
Mangoman20 said:
Hey IC

The problem was reported to me yesterday (Thursday) I am not sure if it has been going on before that.

I would just like to pinpoint the problem and not just put it down to peering links problems. Need to see how I can avert this situation as response time is critical in my line of work.
Click to expand...

There might be a few reasons for the delays, including grey-listing.

But report it to the postmaster @ vodamail dot coza and ask them. Although not the correct address, maybe CC abuse @ vodamail dot coza as well. I think it gets to the same people.

If you don't get a timeous answer from them, PM me and I'll give you another private e-mail to use to report it.
 
As always thanks V3g..

Will PM you if I'm having any further problems

Dunno where you find the time for all these responses !
 
vodacom3g said:
No problem :)

Let me know how long it took to get an answer.
Click to expand...

Ok, thanks again !

I received this today. Will let you know when I do get an answer .

From: [email protected] [mailto:[email protected]]
Sent: 06 Apr 2008 01:52 PM
Subject: Re: 3G


Thank you for your e-mail communication to Vodacom.

Kindly note that we have forwarded your query to our Advanced Data Solutions Division so they may assist and provide you with feedback and resolution. Your reference number is S2-Q2I81-1EE8.

Should you have any further queries, please contact us via e-mail at [email protected].

Kind Regards

C P

Email Contact Centre
 
I am also finding this e-mail delay a major pain. When doing internet banking, I need to enter a one time password in order to do various things on Standard Banks site. The one time password (OTP) is sent via e-mail (I know - I should have chosen the sms option). The site times out and logs me off after 5 minutes of inactivity. Sometimes up to an hour later I get the OTP in my inbox. I have been trying at all hours of the day (even 5am and 1am) to set up a new beneficiary using this method, and I simply can't do it. Worst of all, in order to change the delivery method for the OTP from e-mail to sms, I need to use an OTP....sent via e-mail! :(
 
Garden Router said:
I am also finding this e-mail delay a major pain. When doing internet banking, I need to enter a one time password in order to do various things on Standard Banks site. The one time password (OTP) is sent via e-mail (I know - I should have chosen the sms option). The site times out and logs me off after 5 minutes of inactivity. Sometimes up to an hour later I get the OTP in my inbox. I have been trying at all hours of the day (even 5am and 1am) to set up a new beneficiary using this method, and I simply can't do it. Worst of all, in order to change the delivery method for the OTP from e-mail to sms, I need to use an OTP....sent via e-mail! :(
Click to expand...

Go to the bank or call the bank's helpdesk to help you change it?
 
Iam3G said:
Go to the bank or call the bank's helpdesk to help you change it?
Click to expand...

Yes, fair enough for now, but what of this delay getting mail all the time? Frankly, I'm considering dropping my vodamail address altogether, and using gmail. On many occasions I get "server error - cannot connect to pop3.vodamail," blah, blah. I've actually had enough of it.
 
Garden Router said:
Frankly, I'm considering dropping my vodamail address altogether, and using gmail.
Click to expand...
Trust me, there is no need to think about switching to GMail, just use GMail without giving it any further thought, you can even configure GMail to collect emails from your Vodamail account, and you can also configure GMail to send emails as if they were sent from your Vodamail account. Use GMail, you will not be sorry :).
 
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