Vodacom fibre

[Solitude]

Which email address are you using, the 0821951@vodacom.co.za one?

I've been using: 0821904@vodacom.co.za

 

[Purply]

I've been using: 0821904@vodacom.co.za

Ah ok I see your one is Home and mine corporate/business

 

[Solitude]

Wow. So I phoned them, supplied them with the service request number for all my emails and the guy says that my service request is currently with the wrong department and he can't do anything about it.

It's with the admin department and it needs to be with the technical department and it sounds like once it's with the one department then you are pretty much screwed.

This bloody Vodacom fibre connection has been a pain since the start. And I can't even move to somebody else because the body corporate signed a deal that Vodacom must be sole providers for a long while.

I'm very unhappy.

 

[Purply]

You could try FTTH.Enquiries@vodacom.co.za , maybe you get better service, worth a shot I guess?

 

[Solitude]

I complained everywhere I could today. Got home and it was still bad. Then suddenly 6pm hit and now it's running like a dream. It's never been as good as it is now. I pray to Cthulhu that it stays this way.

 

[smokalot]

That's interesting. Will give it a try, thanks!

Issue finally seems to have been resolved this evening. 4 days

 

[Sucki3]

Issue finally seems to have been resolved this evening. 4 days

Seems like it, I was also able to stream normally last night! Will try again tonight

 

[Jan]

Hey folks, Vodacom would like to got in contact with everyone who experienced problems with their fibre.

Please PM your name, cell number, e-mail address, and neighbourhood where your fibre is installed to me so that I can pass it on to them.

 

[marhsava]

Anyone experiencing downtime?

 

[Captain Beer]

I upgraded from 20Mbps/300GB to 40Mbps/800GB a few months ago. Since then I haven't been able to check how much data I have left. This is the first month VC has decided to throttle me to 2Mbps, I'm 100% certain we haven't used close to half of our 800GB allocation, haven't received any of the usual warning emails either. Their call center is a dead end.

This is the site I'm using with as much luck as a nun's tit ever getting fondled:
https://www.vodacom.co.za/vodacom/i...MIjKLCicjj3QIVSrDtCh3VYQNFEAAYASABEgKWLfD_BwE

 

[deonmoodley]

I upgraded from 20Mbps/300GB to 40Mbps/800GB a few months ago. Since then I haven't been able to check how much data I have left. This is the first month VC has decided to throttle me to 2Mbps, I'm 100% certain we haven't used close to half of our 800GB allocation, haven't received any of the usual warning emails either. Their call center is a dead end.

This is the site I'm using with as much luck as a nun's tit ever getting fondled:
https://www.vodacom.co.za/vodacom/i...MIjKLCicjj3QIVSrDtCh3VYQNFEAAYASABEgKWLfD_BwE

View attachment 560705

Each item on the first invoice from Vodacom has a different solution number, when i used the wrong number i got the same error as you. I suspect your number has changed with the upgrade of the package.

 

[Canopus]

Each item on the first invoice from Vodacom has a different solution number, when i used the wrong number i got the same error as you. I suspect your number has changed with the upgrade of the package.

I discovered by trial and error that the solution ID next to "Vodacom Fibre Broadband" on the invoice was the one that worked. I did not get an invoice this month, however, just a statement that has no Solution ID on it. There is also the "Vodacom Fibre" smartphone app that sometimes works.

 

[Solitude]

Anyone else having problems this morning? It's completely dead by me. Will phone now.

 

[apoc79]

Hi Guys, are the WhatsApp group still active for Fibre guys?

 

[zeck]

Sorry to revive this thread, has anyone managed to bring in another fibre provider into an estate? or cancel the exclusivity?
Planning to move to an estate with vodacom fibre and going from SADV 100mbps/no FUP(R1100) to 100mbps/2.2tb cap(R1600) is off-putting.

 

[einad5]

If it's Vodacom infrastructure in the complex you are most likely out of luck. The slight silver lining is that when you sign the paperwork the price might be better than the promotional material.

 

[boerinbeton]

I'm on a 100/50 line uncapped with Vodacom and without anything else downloading, Youtube keeps buffering. The throughput on my router shows around 3 Mbps. What buggery is this?