Vodacom Helpdesk 155 is getting worse.

[Andre1]

After waiting for 36 minutes to get through to the help desk, the call was dropped. I have tried 3 more times to call them, the phone ring and dropped again. I have tried the callback service but they don't even do that. I've even tried to contact 111 but that was even worse, they pick up the phone and you can here the staff talking with each other in the background and then drop the call. What the is going on with their service?

 

[Iam3G]

After waiting for 36 minutes to get through to the help desk, the call was dropped. I have tried 3 more times to call them, the phone ring and dropped again. I have tried the callback service but they don't even do that. I've even tried to contact 111 but that was even worse, they pick up the phone and you can here the staff talking with each other in the background and then drop the call. What the is going on with their service?

Wow. You're frustrated with 155 and your number of posts is 155... how cool

 

[Andre1]

Well then you must see my date of birth!!!

 

[vodacom3g]

After waiting for 36 minutes to get through to the help desk, the call was dropped. I have tried 3 more times to call them, the phone ring and dropped again. I have tried the callback service but they don't even do that. I've even tried to contact 111 but that was even worse, they pick up the phone and you can here the staff talking with each other in the background and then drop the call. What the is going on with their service?

Will check what's going on, sounds like a spike in the number of calls coming in, probably something's broken....

What's the actual problem?

 

[ic]

Will check what's going on, sounds like a spike in the number of calls coming in, probably something's broken....

What's the actual problem?

I'm wondering what went wrong with the Callback service - or if Andre1 called in again [e.g. to 111] after requesting a Callback, which would have automatically cancelled the Callback, maybe Andre1 can clarify.