Vodacom Online Orders

[AngeliqueHawkins88]

I am not sure what to do at this stage. Below is the email I sent to Vodacom, is this how Vodacom operates, should I cancel the contract while I can?

I would like to advise you of how disappointed I am with the service received from Vodacom. I am thinking of cancelling the contract for the two phones because to enter into a three year relationship with a company that cannot communicate with their clients or deliver phones is not something I feel like doing anymore.

I last received an email when I placed my order 20 April.
I had to phone RAM to get the Vodacom Aftersales number to see what the hold up is.
Long after that I got the verification call from Vodacom .... by that time I had already followed up with Vodacom myself.

Yesterday I got told my phones are STILL with Vodacom, it has not even left yet.
Today I called to find out it still has not left yet.

I spoke to three Vodacom people today who now tell me it is ready to be dispatched but guess what.... IT'S FRIDAY and furthermore guess what ... then weekend and then a PUBLIC HOLIDAY on Monday. Which means I will get the phones sometime after that.

So my poor husband is phoneless while I wait to get my cellphone contract this century.

Of all the service providers, I chose Vodacom to be mine for the next 3 years.
I am a new client to Vodacom and this is how I am treated, no customer service, no courtesy update. Nada.

The 3rd person I spoke to today says that there was no stock, So after 9 days then I can only be informed..... on the call I made, not effort that was made from Vodacom. An email could not be sent to me? or an sms to say out of stock?

So with this treatment, we must accept a verbal sorry and then hope and pray the next three years don't go like this? Do you understand what an inconvenience this is? The brand new client must just sit and wonder when they might get their phones. My husband must just wait until he actually has a physical cellphone?

Are all the online clients treated this way? Are all the new Vodacom clients treated this way? And then they get a sorry and get to wait some more?

 

[bluepoole]

Unfortunately, yes. All clients, whether new or old, online or else, get treated like this. I’ve been with them for over 20 years, can tell you hundreds of stories of how I’ve struggled with them with various issues over this time period.

They are too big for their own good, they do not have great customer service at all.

Many times I’ve considered leaving them, but I just don’t have the energy to do so (and that process will probably end up in another story to add to my growing collection on their absolute uselessness.