Vodacom Rubbish

ernstn

ernstn

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Got a very 'friendly' SMS from Vodacom today:

"All debit order Customers must URGENTLY confirm their Credit Card details on www.vodacom4me.co.za or 082111. Failure to do so may result in service suspension."

Obviously their system stuffed up again and now they are inconveniencing me. Then to cap it all when trying to do just that on Vodacom4me, i get the following error:

"We are currently experiencing problems servicing your request.
Please try again later or log your error with our Web team.

Error Code: v4me-25-300"

So for their stuffup I am threatened to suspend my service and then their system can't handle it. What a perfect customer orientated company!
 
To me that sounds like phishing. Wouldn't trust that message if I were you.
 
i donno how anyone can trust a Debit order, i would rather pay extra and take extra time to transfer the money but rather that than give a debit order
 
The telephone no to dial is vodacom's customer care. The website mentioned was the normal Vodacom website where we have to log in. it was an SMS Unless someone hacked Vodacoms own website, there could not have been any phishing.

A lady in the call centre confirmed that this message was sent to all vodacom credit card customers. She could not gve me a reason.

I want to know why, and why is Vodacoms web-site then not working?
 
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I phoned the help number (I had to change some other details in any case). I waited through tons of useless menus (you would think that if every contract holder had to call in they would make it a bit easier) to talk to a 'consultant'. The 'consultant' told me that there system had f'ed out and they needed to check the details of everyone. Do they have backups? Haha
 
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I called and they said they needed to check, but cos I'm a difficult bugger I refused to give them my credit card number. Eventually she read what they had on their system, and I confirmed it was correct. Not the best way for them to inspire confidence....
 
Their systems are really messed up. I ran a report from vodacom4me (invoice for my account) and it went into this weird page page where I could see thousands of other people telephone numbers. Not much else though but seriously wtf.

It is also irritating that they show your credit card number on the vodacom4me site (sure it is secured - but it is really easy to reset that password if you have already stolen the phone). They only need to show a few characters if they want to allow people to differentiate between the different credit card numbers they might be using.
 
You know, if I have stuffed up I would have sent a nice SMS to my customers, not a threatening one and made a quick-access no available.

But Vodacom displays the typical big company arrogance, we stuffed up but we will suspend your service!
 
Running Bear said:
That is exactly why I do not trust Cellphone Contracts. I rather pay a little more for a Prepaid Service, and have the inconvenience of purchasing airtime from a shop every time I need it. There are no way they can completely guarantee that your money will not be stolen - as proven a few months ago when ABSA has been hacked and many of their customers have lost some money. The more Debit Orders you sign, the higher the risk of been hacked. Therefore, I will never purchase a contract from any phone company - not a landline company, and certainly not from a Cellular Company.
NEVER USE AN SMS TO CONFIRM TRANSACTIONS. This is one of the most unsafe way, and the chance for you to loose money is very high.
If you need to confirm any credit card details, go directly to your service provider (in Vodacom's case, it is Vodashop) and take all your details, together with your ID Book to them, and make sure they do it for you. NEVER USE THE INTERNET FOR THIS. Internet Transactions are not so safe as they claim to be. Some browsers - i.e. Internet Explorer - save your Password in the History. This mean that anyone with a bit of System Programming Skills will be able to access your account details from there. If you really need to make online transactions, make sure you clear your Computer's History after each time you make an online transaction.
Click to expand...

With all your paranoia about the internet why are you using it?

The ABSA "hacks" you speak of are nothing more than criminals going to a lot of effort to obtain your personal details in order to gain access to your account. A system breach vs. a compromised account are two completely different things.

I have used the internet for a number of years to purchase items using online banking, credit card transactions and paypal and have yet to run into problems. I do however monitor my account closely and take the required steps to secure my PC as well as other personal details.

Go spread your FUD someplace else.
 
I am sorry if I said something which offended you. I did not mean to do it. The reaction was my personal view about online transactions on the Internet.
Although I personally do not trust online transactions where my banking details must be filled in, I do know many people who do.
About the SMS confirmation, it was a warning I got from my bank that it is not safe to use SMS confirmation with regard to Bank Account Details. Rather do it through their systems - or official website of the bank.
I will in the future put my personal feelings aside, and keep by the facts. I have removed my previous reply, and you may do the same if you feel it is neccessary. But anyway, I am sorry about my reaction.
 
Running Bear said:
I am sorry if I said something which offended you. I did not mean to do it. The reaction was my personal view about online transactions on the Internet.
Although I personally do not trust online transactions where my banking details must be filled in, I do know many people who do.
About the SMS confirmation, it was a warning I got from my bank that it is not safe to use SMS confirmation with regard to Bank Account Details. Rather do it through their systems - or official website of the bank.
I will in the future put my personal feelings aside, and keep by the facts. I have removed my previous reply, and you may do the same if you feel it is neccessary. But anyway, I am sorry about my reaction.
Click to expand...

I don't have a problem with people ranting, just make sure you can substantiate it. Making statements without facts is meaningless and just helps spread the disinformation people gobble up for gospel.
 
Running Bear said:
I am sorry if I said something which offended you. I did not mean to do it. The reaction was my personal view about online transactions on the Internet.
Although I personally do not trust online transactions where my banking details must be filled in, I do know many people who do.
About the SMS confirmation, it was a warning I got from my bank that it is not safe to use SMS confirmation with regard to Bank Account Details. Rather do it through their systems - or official website of the bank.
I will in the future put my personal feelings aside, and keep by the facts. I have removed my previous reply, and you may do the same if you feel it is neccessary. But anyway, I am sorry about my reaction.
Click to expand...
With overseas companies refusing to deal with our Post Office, phishing scams, and even government leaders stealing everything, you have a right to be suspicious. This country has a bad reputation for fraud. There was no need to remove your post. Many people feel the same. Just be aware of the motives of people who get angry about your opinions. There are a lot of fanbois and employees of the major networks presently.
 
Isn't vodacom4me the prepaid site? And why would they need my credit card details if it goes down on my cheque account? I haven't received the sms, and really hope I don't!
 
ernstn said:
Got a very 'friendly' SMS from Vodacom today:

"All debit order Customers must URGENTLY confirm their Credit Card details on www.vodacom4me.co.za or 082111. Failure to do so may result in service suspension."

Obviously their system stuffed up again and now they are inconveniencing me. Then to cap it all when trying to do just that on Vodacom4me, i get the following error:

"We are currently experiencing problems servicing your request.
Please try again later or log your error with our Web team.

Error Code: v4me-25-300"

So for their stuffup I am threatened to suspend my service and then their system can't handle it. What a perfect customer orientated company!
Click to expand...

I find this strange.... Im a debit order customer and have not received any such sms.
 
lol i had this issue earlier this month, Voda had been debiting the same card for about 8 years and now all of a sudden ABSA woke up and realised that they had been putting through debit orders on a non existant card for the past 5 years or so. Suffice it to say suddenly my Voda debit order was refused and had to be resubmitted to the right number.

Not my fault ABSA upgrades from silver to plat and does not check the debit orders :)

ABSA credit card division ftl
 
FRTY said:
With overseas companies refusing to deal with our Post Office, phishing scams, and even government leaders stealing everything, you have a right to be suspicious. This country has a bad reputation for fraud. There was no need to remove your post. Many people feel the same. Just be aware of the motives of people who get angry about your opinions. There are a lot of fanbois and employees of the major networks presently.
Click to expand...

i totally agree with you, people have the right to suspect, especially in a country like this, i mean, even the UK government don't accept SA passport anymore, because of the fraud government, people should really think about this issue and not tring to making excuses that we are making statements, the sad thing about this country is that people can't face facts, thats why his post got removed, when they receive a complaint they either deny it or making excuses but they never actually admit it's their fault, that's why SA is still like this now...it will never get improved, sad..
 
Peder said:
i wouldn't trust a debit order though, i like knowing how and when i spend my money...
Click to expand...

Eh? What does budgeting problems have to do with trusting debit orders?

I dont understand the animosity towards debit orders(as evidenced by a few users). It's only an agreement that allows your creditors to directly invoice the bank for monies outstanding.

What would make more sense is not agreeing to debit orders for some companies you regard as dodgy and reckon they might invoice fraudulently. But that is not trusting the company, which is different from not trusting debit orders...
 
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