Vodacom World bad service

[rpm]

We just left Vodacom World after waiting for 40 minutes without being able to see a consultant to sign up for a contract. The shop was not particularly busy, and I assume their processes are too time intensive to serve a fair number of customers.

I wonder if there is not a model where Vodacom can improve customer service levels? We are even willing to pay more, as long as the experience is pleasant and efficient.

 

[Azbubu]

Don't they know who you are?!?

 

[Haldex]

I try not to do cellular related things on a month end weekend.
It always ends terrible.

 

[wazarmoto]

Even if a store is busy, someone should at least approach you and tell ask what you need. Problem is lots of sales assistants don't want to assist more than one person at a time when needed. When our store gets busy we ask people in between and if someone needs a new contract we show them the deals quickly and make them fill in a form. Just a matter of knowing how to pace and assist.

 

[supersunbird]

Still better than a MTN shop!!!

 

[Lycanthrope]

We are even willing to pay more, as long as the experience is pleasant and efficient.

Madness!

 

[satanboy]

Still better than a MTN shop!!!

yup, the average wait is 1 hour

 

[medicnick83]

Why pay more? They must care about getting customers...

 

[biometrics]

With Nashua I email them and get everything done before I go. In and out in five minutes.

 

[kingrob]

We just left Vodacom World after waiting for 40 minutes without being able to see a consultant to sign up for a contract. The shop was not particularly busy, and I assume their processes are too time intensive to serve a fair number of customers.

I wonder if there is not a model where Vodacom can improve customer service levels? We are even willing to pay more, as long as the experience is pleasant and efficient.

Very surprised that you got crap service at Vodacom World!

Isn't it supposed to be THE flagship store?

 

[VC-1]

We just left Vodacom World after waiting for 40 minutes without being able to see a consultant to sign up for a contract. The shop was not particularly busy, and I assume their processes are too time intensive to serve a fair number of customers.

I wonder if there is not a model where Vodacom can improve customer service levels? We are even willing to pay more, as long as the experience is pleasant and efficient.

Same issues in the fair Cape further worsened by high staff turn around and operating all the franchise stores in "Off Line" mode by utilising a single HQ office linked by fax/email and telephone. This was permitted by Vodacom Corporate the franchisee as applied to one owner with many stores, their so called and voted the best dealer. The other franchises like Vodacom4U all operate in a "On Line" mode thus having the tools to provide 5 star service at faster speeds.
There is a lot of truth in these words of Haldex:-
"I try not to do cellular related things on a month end weekend.
It always ends terrible."

 

[satanboy]

and what is this idea of filling in paper forms, just to be entered into the computer again?...what a huge waste of time

get into the 21st century MTN/Vodacom etc

 

[Beri]

I have to agree. You should not have to pay more for better service.