Vodacom's Dealerweb Problems

[vw_gti]

Apparantly my cellphone shop is the ONLY shop that is experiencing the following problem:

When logging onto Dealerweb and using FastTrack, my 'General Options' menu disappears. Sometimes, after logging out and in for about 6-10 times, the menu eventually appears. When I click on either 'Credit Vet an Application' or 'Activations Monitor', the system logs me out automatically or there appears a refresh page error (HTML Page Error 500). I've also experience a case where the system shows 'An error has occurred: Null'.

I've phoned Vodacom a million times and they cannot establish the problem.

Is there anyone out there that's experiencing the same problem? Or have any suggestions on how to fix this as this 'might' be an internet problem??

 

[ic]

Try clear the browser cache.

Is it Microsoft's Intranet Exploder that you're using? - does it work in a decent browser like Firefox?

PS: Welcome to MyBroadband .

 

[vw_gti]

Re: Dealerweb Problems

I've tried using the site in every browser you can think of. I've cleared the browser history, temp files, cache, reset the LAN connection, practically re-installed Microsoft Windows. The problem remains. But Vodacom keeps on telling me it's a problem on my side.

 

[ic]

I've tried using the site in every browser you can think of. I've cleared the browser history, temp files, cache, reset the LAN connection, practically re-installed Microsoft Windows. The problem remains. But Vodacom keeps on telling me it's a problem on my side.

Have you used Windoze Update recently to ensure that your Windoze is patched up & hotfixed?

 

[ginggs]

HTML Page Error 500

If you're using a 3G card or a mobile phone for your connection, try changing the APN from 'internet' to 'internetvpn'.

 

[JK8]

Restart your pc and change your password...

 

[Iam3G]

Log a call with VodacomIT and have them send someone out to your shop?

 

[vodacom3g]

Log a call with VodacomIT and have them send someone out to your shop?

Agree, a bit strange to log a support call for an internal system on a public forum. Pretty sure no-one here would understand the app.

 

[Iam3G]

Agree, a bit strange to log a support call for an internal system on a public forum. Pretty sure no-one here would understand the app.

I was thinking the same thing.

 

[JK8]

And re educate and re educate....

 

[ginggs]

...a bit strange to log a support call for an internal system on a public forum.

It sounds like an act of desperation:

I've phoned Vodacom a million times and they cannot establish the problem.

 

[Iam3G]

It sounds like an act of desperation:

He also didnt specify, did he call Customer Care or VodacomIT?

Coz calling Vodacom Customer Care a million times wouldnt get him anywhere...

 

[bosun]

TPHD - that would have been a good place to start