Vodacom's website is a complete and utter mess

Their site is useless to mix and match a phone with a contract, but must admit that it's not bad to look up how many free minutes, data, etc you have left. Actually quite good in that respect.
 
I don't know what's so great about Cell C's site. You can't actually order anything on their site. Come back to me when I can actually pay for everything on the site with my credit card and have it delivered to my door. Their site is nothing but a glorified brochure.
 
You can't do that on anyone elses site either...
 
rorz0r said:
You can't do that on anyone elses site either...
Click to expand...

Exactly, they're all useless. In other countries you can actually go to a service providers website and conclude the entire deal online without having to speak or deal with anyone.
 
Now try accessing the MTN site from your Galaxy Tab, I'm trying to see their coverage map and all I get is a message that my Phone is not set up correctly for WAP Browsing, I have to enter my Cell Number and a password to register for MTN Play first, what ever that is.

So no, I will not be buying anything from you MTN because you will not interact with me.

What a fail for a "Communications" company.
 
Cell C's site looks nice and works great to determine how much a contract will cost, but for my particular circumstances, my phone + package on Vodacom actually works out quite a bit cheaper...
 
well, Most Terrible Network is no better. One would think that corporates spending in excess of 30m Rand to rebuild sites like the VC portal would be able to do a better job. That's what you get when you hire external consultants without a clue about the core business (or ecommerce) trying to implement a consumer based solution. And it's not for the lack of trying it's about the 4th attempt and still no better...
 
Yep - site is bad - customer info is loosely coupled, in other words u have to go to different pages to view your own info in different ways. A consolidated view from a customer point of view is not apparent at all. but they're not the only ones to do this.

So many options - how many are actually useful - wonder what would happen if they checked the stats on a per page use and removed everything that isn't visited.

Must say - at least its better than telkoms site..lets not go there.
 
I really think RSA deserves better operators than VC & MTN, their red tape and poor excuses for service even filters down to their websites. Well done Cell C - Alan Knott-Craig - you were the guy who screwed us over all these years but at least you're getting it right this time round.
 
What's amazing is that in South Africa it doesn't matter whether you're a multinational company using expensive consultants to build your website or a government department using some fly by night tenderpreneur company to build your website, you still end up with a rubbish website. I think it's a sad reflection on the IT industry in South Africa.
 
When the vodacom4me site was scrapped there was a poll about how customers perceive the new site. AFAIK it was rated as KAWK. Nothing has changed. Jannie van Zyl is quick to point out how AKC grew a start-up into R10billion (or whatever) company. But their billing system SUCK, the billing system doesn't allow cheap add-on data bundles, etc. I'm not blaming Janni, I sense his frustration at times.

But yes, Vodacom's website sucks. Period.
 
Cannot believe how amazing that new CellC feature is! If that was available 3 months ago, I would have ported over! Better deal for the same price!
 
The problem with companies making money hand-over-fist is they lose focus on the customer as the centre of their universe - it switches to the board and the latest balance sheet. Departments become a law unto themselves. The website shows that perfectly. Vodacom isn't the first company to display these symptoms. It's usually linked to a path of decline (RIM being a good example)
 
Think they heard us?

Screenshot%20from%202012-07-23%2020%3A10%3A43.png
 
I absolutely have to agree, one of the worst sites I have to deal with on a monthly basis. Try an buy a bundle on the website. And it is not that there are a shortage of good web developers in this country. I take my hat of to mybroadband for writing about it. This is free and fair journalism. A fact is a fact.
 
And their site is still down.

http://www.vodacom.co.za redirects to https://www.vodacom.co.za/personal/main/page_not_found.html

I am sure they have know clue what they are doing. A public website does not require https encryption until the user choose to login and send sensitive information. Yes they direct one immediately to an encrypted not found page. Duh, if the page is not there then there are no sensitive information ;-)
 
I will be ditching vodacom ASAP. Their packages are obfuscated and overpriced compared to Cell C at the moment. I can't wait to see the back of them.
 
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