Vodafone Connect Live E220 and Acer Notebook Issue

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NightWulfe

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Hi all,

I'm not sure if it is simply confined to Acer notebooks, but we (myself and one of the guys I work with) are having major issues with the E220 USB modems under XP on Acer TravelMates. The device is plugged in, it shows you the modem under device damager, as well as the "CD-ROM", however you cannot access anything in the flash (just shows a standard CD Drive (F:)), when you double click on it, the system freezes, and if you dial the connection via 'Network Connections...', it connects, but you cannot launch FireFox / IE or anything else. The minute you unplug the modem it works fine. I have tried terminating all processes that aren't essential, worked once, and then stopped with the same fault. Next step is HiJackThis, but I doubt it will change anything if I've already killed all the running processes. Anyone else had this problem, and can you give feedback? Reloading the machines is not a route I want to take (yes, 2x machines, both modems fine on our desktops, latest firmware loaded on both).
USB sucks. :mad:
 
What i am saying is you know the long cable with two plugs on the onside? Plug them both in at the same time.
 
I know the LG laptop in our office ONLY works if we plug in both plugs.
 
Think I've got it!

You need to remove the following services / startups:

ALCMTR
ADMtray
All IME related startups
RTHDCPL
SkyTel
PowerDVDServ

For some reason all of these need to be disabled. Windoze, go figure. Just busy rebooting now to test my theory...
 
NightWulfe said:
Think I've got it!

You need to remove the following services / startups:

ALCMTR - Processes Information for Realtek Event Monitor.
ADMtray - Process alonside Realtek AC97 audio hardware and provides a monitoring service.
All IME related startups
RTHDCPL - Process belonging to the Realtek HD Audio Control Panel.
SkyTel - is a Realtek Voice Manager
PowerDVDServ

For some reason all of these need to be disabled. Windoze, go figure. Just busy rebooting now to test my theory...
Click to expand...

Those processes is for your Audio Device. I doubt it would have anything to do with the problem. Not too sure what you mean by the IME, but i doubt it has anything to with it too.

PowerDVDServ however could have been the problem, 2 reasons:

1. CD/DVD burning or copying programs which are creating virtual drives are disturbing the Huawei USB Modem. There can be problems when VMC is trying to initialise the modem.
"QuickPlay" programs, which enable to play CD/DVDs without starting the computer, can cause the same problem. Examples are HP QuickPlay or Dell Media Direct Express.

There are two characteristic problems:
1) VMC Lite cannot be installed, because the autorun does not start and it is not possible to start the installation manually.
There are several workarounds:
- If the drive is shown for a short period of time, it is possible to immediately copy the content to the hard drive and start the installation using the Autorun.exe
- If the drive does not appear, it is recommended to use VMC 9.x
- If the drive does not appear and the customer has no online connection, he has to remove the program which is causing the problems. Afterwards VMC can be installed.

2) It is possible to install VMC, but during runtime the device disappears in Windows. Usually the only workaround for this is to uninstall the program which is causing the issue.

So PowerDVD may have something to do with it.

2. I cant find anything on Google about that particular process.
 
How I get around that annoying problem:

1. Use the long cable with the 2 usb plugs that goes to the pc.

2. Plug in the cable then the modem.

3. If it works first time Explorer will show “Mobile Connect” or “Mobile Partner” and the assigned drive letter. If it stops halfway through and thus is not working you only see “CD drive” and the assigned drive letter. Now proceed to step 4 :-)

4. And this is why you must use the long cable. Unplug ONLY the plug that does the data leaving the modem in a powered state!

5. Reconnect the plug and usually when you do the light on the modem will flash and all will be working like it should BUT if the light ain’t flashing all will seem ok until you try to connect. Step 6 then…

6. Mobile Connect software usually works again after a reboot, the Mobile Partner software didn’t need step 6 as yet.
 
Or you can...

Just remove the Software thats causing the problem or disbale it :) Much easier!
 
Iam3G said:
Or you can...

Just remove the Software thats causing the problem or disbale it :) Much easier!
Click to expand...

I agree, just one problem with the E220. I don't have the powerDVD app installed and it happens on all the machines I use the E220.

It seems that the software that is not working correctly is the E220's and if I removed that... well :-)
 
Its not PowerDVD perce, its software that uses Virtual Drives. SOmetimes even other Software. Try ending a few processes in Task Manager one by one, and plugging the modem in after each one, to see what happens. Monitor which processes you end though.
 
I had a customer today with this issue. The software culprit was AnyDVD. Ended the process and the installation went through without the CD Drive being disable. Everything worked fine after that.
 
Iam3G said:
I had a customer today with this issue. The software culprit was AnyDVD. Ended the process and the installation went through without the CD Drive being disable. Everything worked fine after that.
Click to expand...

I don't have powerDVD or any of those only WMP 11 and I don't see any obvious service that could be suspect. But why is the only common problem the E220 and not one specific service? Shouldn't Huawei fix the problem instead of us disabling other people's services because we have a problem with Huawei's software?
 
MtnUser said:
I don't have powerDVD or any of those only WMP 11 and I don't see any obvious service that could be suspect. But why is the only common problem the E220 and not one specific service? Shouldn't Huawei fix the problem instead of us disabling other people's services because we have a problem with Huawei's software?
Click to expand...

I couldnt agree more. Why they decided to take the E220, and make it CD-ROM/USB mass Storage Device with the software loaded on it is beyond me. I think its becoz of that that it clashes with certain services, especially the virtual drive applications.

If only they had made it a pure modem device...
 
I have had the exact same problem with the acer ferrari 3400 laptop. Nightwulfe, let me know if you come right with this.
 
Just got one of these vodaplum mobile jobbies and have really enjoyed reading what I could do to get the thing working with my Acer. Trouble is that, not being IT literate, I have no idea what you are talking about :-(
BTW mine is also a ferrari 4300
 
Last edited:
IndigoC said:
Just got one of these vodaplum mobile jobbies and have really enjoyed reading what I could do to get the thing working with my Acer. Trouble is that, not being IT literate, I have no idea what you are talking about :-(
BTW mine is also a ferrari 4300
Click to expand...

You can download the lastest software from Huawei at
http://www.huawei.com/mobileweb/en/doc/list.do?type=-1&id=736
The "host" is mobile connect software and "utps" is the mobile partner software. You can use anyone of these. The Mobile Partner software though seems less troublesome.

With the Mobile Partner software I so far just used the cable trick without retrying endlessly like the mobile connect.
 
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