Vodamail on 3G vs. WiFi (SMTP Authentication issue)

h4tch3t

Member
Joined
Mar 31, 2010
Messages
20
Hi all,

Can someone please shed some light on a most interesting challenge...
My dad is 71, has a vodacom 3G acount in use with his tablet (android)
He has bad vision, and I'm having a real hard time explaining mail settings to him...

The problem as follows with outgoing mail settings for Vodamail:
Using vodamail on SMTP.VODAMAIL.CO.ZA or SMTP.VODACOM.CO.ZA

When connecting via WiFi, my outgoing mail requires authentication using the MSISDN and the relevant password.
This configuration works quite well and consistently in the house.

When connecting via 3G however, using the same SMTP settings, the outgoing server refuses to connect making use of authentication. So in order to have it work, I need to remove the user id and password and deselect authentication.

Having my dad do this while he's roaming outside the house is challenging at best, never mind his vision impairment.

Can someone perhaps share some insight as to why the connection type would require different SMTP configurations? The profile worked smoothly without authentication until recently.

We changed to telkom as a service provider and switched routers recently. He's convinced this could be the cause, however I don't see where the failure point would have been introduced?

Any help would be most appreciated.

Regards
 

ITCynic

Expert Member
Joined
Jul 18, 2007
Messages
1,544
What I can gather from your post is the following ?

Connecting through Telkom ISP (WiFi) - SMTP requires authentication

Connecting through Vodacom ISP (3G) - SMTP DOES NOT require authentication ?

Try setting the SMTP port to port 26 with authentication and see if it works in both scenarios
 

h4tch3t

Member
Joined
Mar 31, 2010
Messages
20
Hi Cynic,

On port 26 I get "Unable to connect to server".
Tried both SMTP entries as mentioned above.
 

ITCynic

Expert Member
Joined
Jul 18, 2007
Messages
1,544
OK, instead of using POP/SMTP have you tried IMAP ?

Alternatively try port 587 with authentication in the POP/SMTP scenario
 

h4tch3t

Member
Joined
Mar 31, 2010
Messages
20
Seems like only port 25 works at the moment? the rest of the connections all fail.
Would you mind sharing IMAP configs?

I'm concerned that I'm troubleshooting something that worked perfectly mere days ago with no introduced change other than wifi router, which shouldn't have changed anything significant.

I'll try again tomorrow morning. It sucked enough of my Friday.

Thanks for the help
 
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