VOX is down

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My adsl is back up. Authenticated and no need to change DNS for me. I am on dsl.lantic.net
 
oober said:
Can anyone log into the Vox website to check usage?
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My Vox accounts authenticate but the Vox web portal gives me;

vox.jpg

Android app rejects username and password as well.

Roguematt's unofficial Windows app seems to be working OK.

The 12am - 6am free data usage does still seem to be cap deducted... would be nice to have this separated soon.
 
fxit_man said:
Been hearing that the newly added 12-6am unlimited data is counting peoples usage during this time towards their cap on the Fatpipe accounts. Is it functioning correctly and safe to resume my downloads?

Thanks
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Ahh.. so i'm not the only one having this issue. The usage on my fatpipe account was very strange, until i did an investigation and found that my data used during 'after hours' were being added to my capped :(
 
fxit_man said:
Been hearing that the newly added 12-6am unlimited data is counting peoples usage during this time towards their cap on the Fatpipe accounts. Is it functioning correctly and safe to resume my downloads?

Thanks
Click to expand...

i.got~issues said:
The 12am - 6am free data usage does still seem to be cap deducted... would be nice to have this separated soon.
Click to expand...

gnomez said:
Ahh.. so i'm not the only one having this issue. The usage on my fatpipe account was very strange, until i did an investigation and found that my data used during 'after hours' were being added to my capped :(
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It's been stated many times, the data is NOT coming off your cap, the clientzone just reflects that it does because it hasn't been updated. It will be updated before the end of the month. In fact there is a nice little explanation of this right above your usage bar.
 
i.got~issues said:
My Vox accounts authenticate but the Vox web portal gives me;

Android app rejects username and password as well.

Roguematt's unofficial Windows app seems to be working OK.

The 12am - 6am free data usage does still seem to be cap deducted... would be nice to have this separated soon.
Click to expand...

My Android app never worked. Gave me authentication error before the outage.
 
Yes, rebooted a hundred times last night without success. Woke up this morning and working.
 
Does anyone know if the outgoing mail issue has been resolved? Not at home to test.
 
ScottulusMaximus said:
It's been stated many times, the data is NOT coming off your cap, the clientzone just reflects that it does because it hasn't been updated. It will be updated before the end of the month. In fact there is a nice little explanation of this right above your usage bar.
Click to expand...

Thanks... thought this was going to be done by the 6th October or thereabouts.

Right now clientzone still down so usage bar inaccessible... android app non functional... and Windows app (unofficial) still lumping it all together... the sky might seem to indeed be falling !
 
Here... an official response from another thread...

Voxy said:
Dear Valued Customers,
Our Core technical and Core architecture teams have been working around the clock to mitigate the impact and resolve the problem Vox Telecom is experiencing, which started yesterday afternoon.
The majority of services recovered. Some hosted and co-located hosted services, as well as a small portion of email services, are still impacted. Our customer services remain the top priority to Vox Telecom.
Senior technical resources as well as senior management, are involved in ensuring the fault receives highest priority.
Kind regards,
The Vox Telecom Team.
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There is currently an issue with the Customer Portal on the Vox's website. We are currently working on this issue.
 
Tottom said:
Vox,

Since 6pm after a manual restart my ADSL account for 75gb FatPipe is failing with incorrect username or password. No Password changes were made. Is that type of authentication still an issue? i tried logging onto the Website but it also fails my known user and password for the website.

Your reply would be appreciated.
Click to expand...

In this case, I suggest contacting the service center for assistance.
 
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