So, I ordered a VOX MTN packet.
They forced me to buy their router saying that the service cannot work in another router. I bought the router and subscribed for the MTN service with VOX. (I could have rented the router, but I prefer to pay for things upfront - bottom line it had to be THEIR router)
They said it would be delivered in 24 hours. 3 days later the package arrived.
Router box was open, router would not even switch on
Promised I would have a router within 24 hours.
3 days later no replacement router. I used more airtime calling VOX in 6 days than I did in the previous 6 months.
This last Saturday they said that maybe they could maybe deliver a router by Monday.
I told the gentleman that I want the purchase cancelled as they have not been able to provide me a working router (The Sim card remained untouched as they said they would lock it if I put it in one of my routers)
The gentleman on Saturday agreed that VOX had not fulfilled their part of the contract and said he would cancel the initial purchase and service agreement as I had not yet had any service. He apologized on behalf of VOX and said they would collect the broken router and MTN Sim card on Sunday. THEY RECORD THEIR PHONECALLS.... but only if it suits them - apparently there is o record of the call even though I could show it in my cell phone call log!!!.
NOW.... VOX MTN want to charge me
A) more than the original monthly amount was going to be
B) three months payment for their service
ALL OF WHICH NEEDS TO BE PAID BEFORE THEY CANCEL!!!!
I have NEVER received a working router from VOX, I have NEVER used the MTN sim card or any service.
However, if I do not pay, they cannot cancel, and I will be handled over to legal if I stop the payments. THIS IS AFTER THEIR REPRESENTATIVE AGREED LAST SATYRDAY THAT THEY HAD JNOT BEEN ABLE TO PROVIDE WHAT I HAD ORDERED SO HE WOULD CANCEL THE ORIGINAL PURCHASE AND THERE WOULD BE NO PAYMENT - DUE TO THE ERROR BEEN ON THE SIDE OF VOX MTN !!!
(Please note they forced me to buy the router - and still could not provide a working router)
In what universe is this acceptable????
Is there anyone who knows how to get this issue resolved as VOX has no intention of doing anything other than trying to extort money out of me.
They forced me to buy their router saying that the service cannot work in another router. I bought the router and subscribed for the MTN service with VOX. (I could have rented the router, but I prefer to pay for things upfront - bottom line it had to be THEIR router)
They said it would be delivered in 24 hours. 3 days later the package arrived.
Router box was open, router would not even switch on
Promised I would have a router within 24 hours.
3 days later no replacement router. I used more airtime calling VOX in 6 days than I did in the previous 6 months.
This last Saturday they said that maybe they could maybe deliver a router by Monday.
I told the gentleman that I want the purchase cancelled as they have not been able to provide me a working router (The Sim card remained untouched as they said they would lock it if I put it in one of my routers)
The gentleman on Saturday agreed that VOX had not fulfilled their part of the contract and said he would cancel the initial purchase and service agreement as I had not yet had any service. He apologized on behalf of VOX and said they would collect the broken router and MTN Sim card on Sunday. THEY RECORD THEIR PHONECALLS.... but only if it suits them - apparently there is o record of the call even though I could show it in my cell phone call log!!!.
NOW.... VOX MTN want to charge me
A) more than the original monthly amount was going to be
B) three months payment for their service
ALL OF WHICH NEEDS TO BE PAID BEFORE THEY CANCEL!!!!
I have NEVER received a working router from VOX, I have NEVER used the MTN sim card or any service.
However, if I do not pay, they cannot cancel, and I will be handled over to legal if I stop the payments. THIS IS AFTER THEIR REPRESENTATIVE AGREED LAST SATYRDAY THAT THEY HAD JNOT BEEN ABLE TO PROVIDE WHAT I HAD ORDERED SO HE WOULD CANCEL THE ORIGINAL PURCHASE AND THERE WOULD BE NO PAYMENT - DUE TO THE ERROR BEEN ON THE SIDE OF VOX MTN !!!
(Please note they forced me to buy the router - and still could not provide a working router)
In what universe is this acceptable????
Is there anyone who knows how to get this issue resolved as VOX has no intention of doing anything other than trying to extort money out of me.
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