vox telecom fat pipe (or similar) feedback

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Has anyone had any experience using the vox telecom fat pipe bundles (consumer or
business) or any other capped account of that nature?

I've got a strapping new 20mb line to keep fed, and I don't reasonably expect to use
less than maybe 170gb a month (which is what I was doing when I only connected at
6mb).

What's actually quite important to me as well is burst speed. If I need to suddenly download
a 30 gb virtual machine of some random piece of IBM enterprise software, I simply
don't have the patience anymore to try and babysit or schedule my bandwidth usage.

I've been growing very tired of trying to get various ISP's to stick to reasonable
performance profiles, and about now I'm ready to just buy really big bunches
of capped data.

That has to be easier and probably cheaper than the 7/12 months this year where
I've had multiple uncapped accounts that I've switched between when I stumble over
magic invisible download limits.
 
I am also interested in this. We are thinking of moving to Vox's Fat Pipe if it performs well.
 
My advice from a very bad and recent personal experience is think twice before you use VOX TELECOM FAT PIPE or similar services because THE TECHNICAL SUPPORT IS EXTREMELY BAD, you can be invoiced the wrong amount, and with the exception of one Manager, nobody seems to care, and even after a service is cancelled you can receive invoices, billing, acknowledgment of messages you sent long ago, etc.
You can see more details in this thread:
http://mybroadband.co.za/vb/showthr...bad-support-for-Connectivity-Fat-Pipe-service
 
rpm: Running this forum one will get all sorts of feedback, negative feedback can sometimes stem from being heated in the moment of posting. I dont however think vox can be excused from biased or emotional feedback. I dont think their management fully understands the poor quality of service their call centre and staff offer. I too have experienced vox and still cant get them to explain an amount of R48 every month.

I say this in an un-nasty or pessimistic tone to rather look at other alternatives. Perhaps in 2014 vox can bounce back and improve the quality of their response, Telkom as much as maligned as they are I do believe have come on in this regard.
 
this is the email i sent these guys this morning , i would think twice before signing up with these guys ....even Telkom support is better

I tried to sign up for your 75 gig apple tv promo and your banking details page wont allow me to select a branch name or enter a branch code , I called your offices 6 times and got through to 3 different people that could not help me or didn’t know what to do , I got cut off twice and on another occasion the line quality was so poor I couldn’t hear a thing .
I was then told by your receptionist that I was being put through to the manager of fat pipe only to get an answering machine that would not accept messages ….

I am astounded that this is the kind of service you deliver and expect to attract new clients .

Thanks for nothing and helping me realize the standard of your service before I committed to a two year contract with you !
 
Semicolon said:
this is the email i sent these guys this morning , i would think twice before signing up with these guys ....even Telkom support is better

I tried to sign up for your 75 gig apple tv promo and your banking details page wont allow me to select a branch name or enter a branch code , I called your offices 6 times and got through to 3 different people that could not help me or didn’t know what to do , I got cut off twice and on another occasion the line quality was so poor I couldn’t hear a thing .
I was then told by your receptionist that I was being put through to the manager of fat pipe only to get an answering machine that would not accept messages ….

I am astounded that this is the kind of service you deliver and expect to attract new clients .

Thanks for nothing and helping me realize the standard of your service before I committed to a two year contract with you !
Click to expand...

no one should commit to a contract with any ISP or have their ISP manage their ADSL line - it restricts you far too much - rather save up and buy that Apple TV cash - it's not that expensive

as an aside, I am not yet a Vox client but am considering signing up with them, and my email interactions have been good so far - questions answered promptly and comprehensively.
 
Shi said:
have they not changed the fat pipe deals to month-to-month ?

Where's Voxey ?
Click to expand...

It's a 2 year contract if you want the Apple TV device.

Like AfricanTech says, never commit to a contract so that if things go pear shaped like Telkom Internet is now, you can leave without penalties.

Just buy the device, don't get lured into the deal just because...
 
Vox fat pipe works like a dream.
This is my experience 24/7;

2560661695.png

Streaming is flawless on a 4Mb line.
I am even able to stream on multiple systems concurrently for the first time in ages.
 
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