Vox Telecom Fatpipe

Voxy said:
Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network once again and we are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.

Voxy
Click to expand...

Which regions?
 
Voxy said:
Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network once again and we are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.

Voxy
Click to expand...

With all due respect - surely you guys should have foreseen this and planned in advance accordingly - so I now have to use alternative bandwidth in the evenings as a result.

That is not what I expect for the premium being charged.

Only in SA I guess.
 
thewusman said:
With all due respect - surely you guys should have foreseen this and planned in advance accordingly - so I now have to use alternative bandwidth in the evenings as a result.

That is not what I expect for the premium being charged.

Only in SA I guess.
Click to expand...
Or perhaps let their loyal customers know what they are planning instead of just hoping nobody notices...
 
One thing to remember is that your data rolls over.
I get that it sucks to have an account that under performs but at the very least I won't loose my data like I would on other accounts that under perform.
 
What size line are you paying for to get that 'just over 4Mbps consistent feed'
 
Electric said:
One thing to remember is that your data rolls over.
I get that it sucks to have an account that under performs but at the very least I won't loose my data like I would on other accounts that under perform.
Click to expand...

But you pay a major premium for the data roll over. This is becoming less of a feature for me with the regular capacity issues during peak evening times.
 
thewusman said:
But you pay a major premium for the data roll over. This is becoming less of a feature for me with the regular capacity issues during peak evening times.
Click to expand...

I fully agree.
Having to change over to Afrihost every evening is the main reason I left CrystalWeb.
Vox always worked like a dream but lately that has changed.
130ms pings on speedtest to CT is not good enough when you get 40ms with another ISP.
 
Electric said:
I fully agree.
Having to change over to Afrihost every evening is the main reason I left CrystalWeb.
Vox always worked like a dream but lately that has changed.
130ms pings on speedtest to CT is not good enough when you get 40ms with another ISP.
Click to expand...

Signed up for a WA home capped account and so far it is excellent. Will monitor ...
 
Ah okay, so now it is my turn to reach my data cap with at least 200gb still available

What is the quickest way to have them sort this out, a PM to the Vox rep on here or a phone call to them?
 
My account was dead last night after about 9.
Before that is ran really poorly as well.

Any ETA on the new upgrades?
 
remybfg10k said:
Ah okay, so now it is my turn to reach my data cap with at least 200gb still available

What is the quickest way to have them sort this out, a PM to the Vox rep on here or a phone call to them?
Click to expand...

Phone. The rep isnt very active on here and is only around from time to time.
 
Fcon_Vpro said:
Phone. The rep isnt very active on here and is only around from time to time.
Click to expand...

On my fourth call in 2 days, still no resolution, I have checked and had confirmed by three different VOX people that I have 56GB still available and a system error caused the soft cap

Now the fourth call, the agent is telling me I used all my cap up, yet when I do the calculations with him it is as clear as daylight that I still have roll over data (over 50GB), I never thought that Vox/@lantic would be this frustrating?

40 minutes on the phone, and he needs to check with Werner (I think van den heever something) and have to get back to me.

Same answer, for the fourth time....
 
remybfg10k said:
On my fourth call in 2 days, still no resolution, I have checked and had confirmed by three different VOX people that I have 56GB still available and a system error caused the soft cap

Now the fourth call, the agent is telling me I used all my cap up, yet when I do the calculations with him it is as clear as daylight that I still have roll over data (over 50GB), I never thought that Vox/@lantic would be this frustrating?

40 minutes on the phone, and he needs to check with Werner (I think van den heever something) and have to get back to me.

Same answer, for the fourth time....
Click to expand...

I never had any result with the call centre and only cvanvie (something like that) helped me on a PM, but I haven't seen him on this forum for yonks.

EDIT: Only read the rest of your post now, I think Werner is the guy (the architect), try PM him?
 
wingnut771 said:
I never had any result with the call centre and only cvanvie (something like that) helped me on a PM, but I haven't seen him on this forum for yonks.

EDIT: Only read the rest of your post now, I think Werner is the guy (the architect), try PM him?
Click to expand...

Have you also experienced the capping while still having data wingnut?
 
Electric said:
Vox always worked like a dream but lately that has changed.
Click to expand...
Agreed. VOX was the ONLY ISP that would work well for me when all others failed. Not anymore. If they don't sort this out quick then I'll be jumping ship too. My 50GB account with them is a supplementary account I use exclusively when I need priority unshaped speed - no use for the account then if the speed isn't there when you need it!
 
I have cancelled for good.

Got a Xbox One last week and on VOX the live features are a total hit and miss. Matching making for online games almost always fails.

Hop onto WebAfrica ... pure bliss.

I'll grant them one positive though - downloads have always worked well and fast. But you need the internet for other things too these days ...
 
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