Vox Telecom Fatpipe

PostManPat said:
It is slvr, Dankbanker, throwaway420 and mIRC. :) Very easy to tell, as he types like a retard on all 4.
Click to expand...

The allegations aside, you realise comparing myself to a mentally challenged person is not only disrespectful towards them, but disrespectful towards me and I ask that you retract such statements.
 
AntiGanda said:
OK, so around midnight international gaming is a no-no once again.

Tracert is timing out to any destination.

I guess this fix didn't come about or it wrecked everything?
Click to expand...

AntiGanda,

Since you didn't include any trace, I thought I'd do it for you, from your email:

Code: 
Tracing route to 185.16.86.18 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     8 ms     8 ms  dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
  3     *        *        *     Request timed out.
  4     9 ms    13 ms     8 ms  41.193.121.10
  5     9 ms     9 ms     9 ms  209.203.1.41
  6    10 ms    10 ms     9 ms  41.193.120.113
  7   176 ms   177 ms   176 ms  196.41.24.174
  8   176 ms   176 ms   175 ms  ldn-b3-link.telia.net [213.248.100.161]
  9   176 ms   176 ms   177 ms  ldn-bb3-link.telia.net [62.115.137.202]
 10   176 ms   176 ms   177 ms  ldn-b5-link.telia.net [80.91.248.216]
 11   176 ms   176 ms   176 ms  xe-0-2-3.rt0.thn.bandwidth.co.uk [213.248.66.62]

 12   177 ms   177 ms   178 ms  xe-1-1-2.rt0.cr.bandwidth.co.uk [5.226.136.42]
 13   177 ms   177 ms   179 ms  10ge-xe-0-1-1.ldn.uk.fragnet.net [217.146.92.6]

 14   177 ms   176 ms   177 ms  185.16.86.18

Trace complete.

Code: 
Tracing route to www.avcom.co.za [78.46.9.234]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     9 ms     8 ms  dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
  3     *        *        *     Request timed out.
  4     8 ms     9 ms     9 ms  41.193.121.10
  5    10 ms    10 ms     9 ms  209.203.1.41
  6     9 ms    10 ms    10 ms  41.193.120.113
  7   177 ms   175 ms   176 ms  196.41.24.174
  8   176 ms   176 ms   176 ms  xe-10-2-2.edge4.London1.Level3.net [195.50.120.1
3]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   193 ms   229 ms   192 ms  195.16.162.254
 12   190 ms   190 ms   191 ms  core11.hetzner.de [213.239.203.137]
 13   190 ms   190 ms   190 ms  core13.hetzner.de [213.239.203.198]
 14   193 ms   192 ms   192 ms  ex9k2.rz1.hetzner.de [213.239.203.214]
 15   190 ms   190 ms   189 ms  dedi354.nur4.host-h.net [78.46.9.234]

Code: 
Tracing route to gunsite.co.za [207.7.86.125]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     9 ms     9 ms     8 ms  dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
  3     *        *        *     Request timed out.
  4    10 ms     9 ms     9 ms  41.193.121.10
  5    10 ms     9 ms     8 ms  209.203.1.41
  6    10 ms    11 ms    10 ms  41.193.120.113
  7   176 ms   176 ms   176 ms  196.41.24.174
  8   197 ms   177 ms   177 ms  xe-10-2-2.edge4.London1.Level3.net [195.50.120.1
3]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   279 ms   278 ms   279 ms  COLO4-DALLA.ear1.Dallas1.Level3.net [8.9.232.74]

 12   279 ms   279 ms   279 ms  Jcore4.0.dal.colo4.com [206.123.64.218]
 13   279 ms   279 ms   279 ms  72.249.129.125
 14   280 ms   278 ms   278 ms  67.222.0.131
 15   279 ms   279 ms   278 ms  host.gunsite.co.za [207.7.86.125]

Trace complete.

I'm not sure where there is a problem in any of these.

The time outs aren't a sign of a problem (as explained a number of times). It could be a time out, it could also be a network device which does not permit ICMP traffic.

177ms to the UK, 190ms to Germany, and 279ms to Dallas, USA; all very good responses.

Would you mind sharing with me what you think these traces should look like? I'm very keen to understand the gap between what you think it should be and what it is.

Thanks in advance AntiGanda.
 
jackshiels said:
Inexcusably slow speeds on Vox at the moment. Got them to reset my account but it only fixed it for about a day. Can barely load Youtube.
Click to expand...

Thank you.

In another thread cvanwie says I'm the only one with problems in Cape Town. Seems I'm not alone.

I've just had a chat with a telkom person who says it's my ISP. Round and round we go ...
 
AntiGanda said:
Thank you.

In another thread cvanwie says I'm the only one with problems in Cape Town. Seems I'm not alone.

I've just had a chat with a telkom person who says it's my ISP. Round and round we go ...
Click to expand...

Having the completely opposite experience in CPT. Best Vox has ever performed for me both during and after office hours after the latency fix was implemented. Youtube starts playing before the page has actually completed loading in its entirety.
 
AntiGanda said:
Thank you.

In another thread cvanwie says I'm the only one with problems in Cape Town. Seems I'm not alone.

I've just had a chat with a telkom person who says it's my ISP. Round and round we go ...
Click to expand...

AntiGanda, let's keep things factual please? I said it seems like you are the only one as no one else had complained. Then some time later, someone else complains without any trace route. So at the time I posted, it was an accurate statement.
 
AntiGanda said:
Thank you.

In another thread cvanwie says I'm the only one with problems in Cape Town. Seems I'm not alone.

I've just had a chat with a telkom person who says it's my ISP. Round and round we go ...
Click to expand...

Have you tested on any of the free accounts (Afrihost, MWeb for example) in the market or just Vox?
 
cvanwie said:
AntiGanda, let's keep things factual please? I said it seems like you are the only one as no one else had complained. Then some time later, someone else complains without any trace route. So at the time I posted, it was an accurate statement.
Click to expand...

I don't know why there is drama surrounding you - are you an official rep?

What IP must I tracert?
 
jackshiels said:
I don't know why there is drama surrounding you - are you an official rep?

What IP must I tracert?
Click to expand...

He is not an official customer support rep. But he works for vox, and doesn't mind helping us.

Cvanwie will probably want a tracer to youtube, since you are having trouble with youtube - as you stated. Others you could try are mybb, twitter and maybe bbc.co.uk
 
Tracing route to youtube.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 7 ms 6 ms 7 ms 41.193.121.9
4 7 ms 7 ms 7 ms 41.193.121.10
5 7 ms 6 ms 6 ms 209.203.1.41
6 7 ms 7 ms 7 ms 41.193.120.89
7 19 ms 19 ms 19 ms 41.193.106.105
8 18 ms 18 ms 18 ms 41.193.106.97
9 23 ms 25 ms 24 ms 41.193.106.101
10 26 ms 24 ms 31 ms 41.193.32.198
11 24 ms 24 ms 23 ms 41.193.119.42
12 23 ms 23 ms 24 ms 72.14.220.136
13 24 ms 24 ms 23 ms 72.14.237.239
14 23 ms 23 ms 23 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
jackshiels said:
I don't know why there is drama surrounding you - are you an official rep?

What IP must I tracert?
Click to expand...

Chris is not an official Rep, he is the network Architect who, out of his passion and love of his work, goes the extra mile by trying to help out, in his own time, with technical issues. If you want an official rep PM Voxy or call the support line.

But in all honesty, I would listen to chris and take his word as law.
It is rare that we get to learn from a man of his standing in the industry.
 
jackshiels said:
Tracing route to youtube.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 7 ms 6 ms 7 ms 41.193.121.9
4 7 ms 7 ms 7 ms 41.193.121.10
5 7 ms 6 ms 6 ms 209.203.1.41
6 7 ms 7 ms 7 ms 41.193.120.89
7 19 ms 19 ms 19 ms 41.193.106.105
8 18 ms 18 ms 18 ms 41.193.106.97
9 23 ms 25 ms 24 ms 41.193.106.101
10 26 ms 24 ms 31 ms 41.193.32.198
11 24 ms 24 ms 23 ms 41.193.119.42
12 23 ms 23 ms 24 ms 72.14.220.136
13 24 ms 24 ms 23 ms 72.14.237.239
14 23 ms 23 ms 23 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
Click to expand...
You're on a different system. I can see that with your 2nd hop timeout, which is not a problem by the way.
Here is my own trace after a port reset, so it should be flying, but is not.

C:\Users\Ant>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.210.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 10 ms 11 ms 9 ms 41.193.121.9
4 20 ms 17 ms 9 ms 41.193.121.10
5 16 ms 23 ms 12 ms 209.203.1.41
6 10 ms 10 ms 10 ms 41.193.120.89
7 21 ms 22 ms 21 ms 41.193.106.105
8 21 ms 22 ms 22 ms 41.193.106.97
9 26 ms 26 ms 29 ms 41.193.106.101
10 26 ms 26 ms 25 ms 41.193.32.198
11 26 ms 25 ms 25 ms 41.193.119.42
12 25 ms 25 ms 26 ms 72.14.220.136
13 185 ms 183 ms 185 ms 72.14.232.102
14 185 ms 184 ms 185 ms 66.249.94.47
15 185 ms 184 ms 184 ms mrs04s10-in-f238.1e100.net [216.58.210.238]

Trace complete.

C:\Users\Ant>tracert 216.58.223.14

Tracing route to jnb01s07-in-f14.1e100.net [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 9 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 * * 3596 ms 41.193.121.9
4 9 ms 9 ms 9 ms 41.193.121.10
5 10 ms 9 ms 9 ms 209.203.1.41
6 9 ms 10 ms 9 ms 41.193.120.89
7 22 ms 22 ms 21 ms 41.193.106.105
8 21 ms 21 ms 21 ms 41.193.106.97
9 31 ms 26 ms 26 ms 41.193.106.101
10 26 ms 26 ms 26 ms 41.193.32.198
11 25 ms 25 ms 25 ms 41.193.119.42
12 26 ms 26 ms 26 ms 72.14.220.136
13 26 ms 26 ms 25 ms 72.14.237.239
14 25 ms 26 ms 25 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
AntiGanda said:
You're on a different system. I can see that with your 2nd hop timeout, which is not a problem by the way.
Here is my own trace after a port reset, so it should be flying, but is not.

C:\Users\Ant>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.210.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 10 ms 11 ms 9 ms 41.193.121.9
4 20 ms 17 ms 9 ms 41.193.121.10
5 16 ms 23 ms 12 ms 209.203.1.41
6 10 ms 10 ms 10 ms 41.193.120.89
7 21 ms 22 ms 21 ms 41.193.106.105
8 21 ms 22 ms 22 ms 41.193.106.97
9 26 ms 26 ms 29 ms 41.193.106.101
10 26 ms 26 ms 25 ms 41.193.32.198
11 26 ms 25 ms 25 ms 41.193.119.42
12 25 ms 25 ms 26 ms 72.14.220.136
13 185 ms 183 ms 185 ms 72.14.232.102
14 185 ms 184 ms 185 ms 66.249.94.47
15 185 ms 184 ms 184 ms mrs04s10-in-f238.1e100.net [216.58.210.238]

Trace complete.
Click to expand...


What DNS are you using? It's pointing google cdn to US/EU servers
 
PostManPat said:
What DNS are you using? It's pointing google cdn to US/EU servers
Click to expand...

It will, because the site itself will always serve its page content from there. Tracing youtube.com is all but useless in terms of tracing performance of YouTube videos which serve from the CDNs, caches, and/or actual servers depending on the video and ISP...
 
If your second hop doesn't display, simply ping telkom-bras.vox.co.za (will only work while on a DSL line).

That means that you are on Telkom's Alcatel equipment instead of the Huawei. Nothing major, just the equipment doesn't allow ICMP traffic.
 
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