Vox Telecom Fatpipe

cvanwie said:
Let me help you, here's the mail (deleted) I've censored out names and email addresses for privacy purposes. I've left mine, as I posting this.

I ask again, please stop misquoting me; I said that pingplotter packet loss reports have been misleading in my experience, and I would not rely on it's information.

The Telkom agent and I have had a number of emails traded between us privately, we get on quite well.
Telkom and Vox also get on quite well; not sure why this is under debate.
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If you're in the habit of uploading private e-mail I think your customers better watch themselves.
 
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AntiGanda said:
If you're in the habit of uploading private e-mail I think your customers better watch themselves.
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The screenshot does not have you saying anything. Cvanwie actually shared his own private emails between him and the telkom rep. You only received them. And everything that was stated in the screenshot, has been already addressed on this forum.
 
PostManPat said:
The screenshot does not have you saying anything. Cvanwie actually shared his own private emails between him and the telkom rep. You only received them. And everything that was stated in the screenshot, has been already addressed on this forum.
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The subject is their customer. That's not kosher! I never uploaded the embarassing one where he's all over the place.
 
AntiGanda / Skeptik / Lounger / he who calls others clones / insert a multitude of previously banned MyBb usernames, perhaps the DA / City of Cape Town have got friends at Telkom ensuring a 'special' internet experience for you. :D ;)
 
PostmanPot said:
AntiGanda / Skeptik / Lounger / he who calls others clones / insert a multitude of previously banned MyBb usernames, perhaps the DA / City of Cape Town have got friends at Telkom ensuring a 'special' internet experience for you. :D ;)
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Excuse me sir, could you please not spam?
 
Chris is here purely out of his own will and wanting to help the company he loves by helping the customers, he is not support staff and is clearly fed up with your stubbornness not accepting facts.

Deal with the people that get paid to help you or if the Vox experience clearly doesn't work for you, cancel and move on.
 
Soul Assassin said:
Chris is here purely out of his own will and wanting to help the company he loves by helping the customers, he is not support staff and is clearly fed up with your stubbornness not accepting facts.

Deal with the people that get paid to help you or if the Vox experience clearly doesn't work for you, cancel and move on.
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The problem is clear. He gets too personal when you report the company's network has issues, resorting to breaking privacy etiquette and veiled insults, hedging questions, ignoring traces he asked for etc. Grossly unprofessional IMO.
 
Soul Assassin said:
Chris is here purely out of his own will and wanting to help the company he loves by helping the customers, he is not support staff and is clearly fed up with your stubbornness not accepting facts.

Deal with the people that get paid to help you or if the Vox experience clearly doesn't work for you, cancel and move on.
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I'm not fed up, please don't put words in my mouth.

AntiGanda is a customer of mine and I have tried everything I can to do to assist him to retain him as a customer, and it seems that my efforts just aren't enough.

The service center is geared to help everyone out, regardless of their complaint. All complaints should be logged through them for lots of reasons. The forum here just is another view into our customers experience with our network. I am here out of pure passion and desire to make the Vox experience better.
 
cvanwie said:
I'm not fed up, please don't put words in my mouth.

AntiGanda is a customer of mine and I have tried everything I can to do to assist him to retain him as a customer, and it seems that my efforts just aren't enough.

The service center is geared to help everyone out, regardless of their complaint. All complaints should be logged through them for lots of reasons. The forum here just is another view into our customers experience with our network. I am here out of pure passion and desire to make the Vox experience better.
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I apologise, not trying to put words in your mouth at all. Your third paragraph is exactly the point I was trying to convey.
 
AntiGanda said:
The problem is clear. He gets too personal when you report the company's network has issues, resorting to breaking privacy etiquette and veiled insults, hedging questions, ignoring traces he asked for etc. Grossly unprofessional IMO.
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I only get personal when I'm called out personally. ;)

If it wasn't for you and a number of other customers, graciously offering your time assisting us trouble shoot the high latency in Cape Town, it might have taken longer to resolve. You and others here, are credited with helping point out problems and sometimes, assisting in the trouble shooting process.

That being said, if you feel that I'm unprofessional, you have my humble apologies. I shared a censored email pointing out, what I actually said about pingplotter, instead of the high level view you shared. I didn't share the contents of the entire mail thread, which you've recently suggested you may do.

If there is something that I missed ... I'm sorry about that. I'm not perfect. Simply point it out to me and I'll be more than happy to give it a look if you'd like. If not, please escalate it to the support department as I suggested, they will be able to assist you.
 
Anyways, this thread has become a bit of a soapie so let's get it back on track.

I asked a question earlier on Hulu in that it takes ages to buffer an actual show, once it starts its fine though. This wasn't the case when I was still with MWEB.

Anyone else experiencing this?

I'm streaming via a Roku 3 using Unotelly JHB.
 
feo said:
Anyways, this thread has become a bit of a soapie so let's get it back on track.

I asked a question earlier on Hulu in that it takes ages to buffer an actual show, once it starts its fine though. This wasn't the case when I was still with MWEB.

Anyone else experiencing this?

I'm streaming via a Roku 3 using Unotelly JHB.
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Hulu, Netflix, YouTube, HBONow, and the like should all behave the same way on our network. We don't treat these protocols differently, rather we group them and treat them the same way.

I'm not sure if Roku 3 would affect the signature of the Hulu packet. If you are available at some point today to do a bit of testing, let me know via my inbox.

Out of curiosity do those applications that I mentioned all work the same for you, or are some better than others? Keep in mind that the menu options may be slower than the other, but streaming/loading a stream should be comparable.
 
cvanwie said:
Hulu, Netflix, YouTube, HBONow, and the like should all behave the same way on our network. We don't treat these protocols differently, rather we group them and treat them the same way.

I'm not sure if Roku 3 would affect the signature of the Hulu packet. If you are available at some point today to do a bit of testing, let me know via my inbox.

Out of curiosity do those applications that I mentioned all work the same for you, or are some better than others? Keep in mind that the menu options may be slower than the other, but streaming/loading a stream should be comparable.
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So I primarily stream via the Roku 3 and mainly Netflix and Hulu. Netflix is fine for the most part (although I can't get it to keep a 1080p stream going consistently, always drops to 720p then back up etc).

I was only MWEB ages ago and it used to be fine, but the Hulu app on Roku 3 was redone so that might be an issue.

I can try to cast a video from my phone to a Chromecast and see if it still takes long to load. Good idea?
 
feo said:
So I primarily stream via the Roku 3 and mainly Netflix and Hulu. Netflix is fine for the most part (although I can't get it to keep a 1080p stream going consistently, always drops to 720p then back up etc).

I was only MWEB ages ago and it used to be fine, but the Hulu app on Roku 3 was redone so that might be an issue.

I can try to cast a video from my phone to a Chromecast and see if it still takes long to load. Good idea?
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Is your Roku connected via network cable or Wifi? If Wifi, your best bet for testing would be to stream from your PC over a network cable connection first. If that produces good results, you've narrowed it down to your Wifi or the Roku / app.
 
Seeyou said:
Is your Roku connected via network cable or Wifi? If Wifi, your best bet for testing would be to stream from your PC over a network cable connection first. If that produces good results, you've narrowed it down to your Wifi or the Roku / app.
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I've got the Roku 3 set up so that it uses the Unotelly DNS over a wired connection and the default ISP DNS servers when on WiFi.

So Hulu streams over wired.
 
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