Vox Telecom Fatpipe

My connection stayed broken until 06h00 this morning.

Back to normal since then.

Seems my Bolt-On is broken then

Sigh...

Edit: see below, wasn't Vox, 'twas my modem :o
 
Last edited:
porchrat said:
Meh mine went back to normal a little while later.
Click to expand...

Likewise my connection is all over the place the last few days. Blamed Telkom but after monitoring my router and running 2 hours of tests last night see it is Vox. Speeds between 7pm and 9am over 12 tests every 10 mins ranged from 6.5mbs to 0.36mbs with one disconnect during that time!
 
requiem said:
Out of interest sake.

What happens if I downgrade my account. Currently on a 1TB fatpipe account.

If I downgrade using the portal, will I lose my carried over data?

If I downgrade tomorrow to a 500GB package?- how long will it take before the account changes?
Click to expand...

From a similar previous question I think cvanwie said you will lose any roll-over data above your new cap (6x500=3TB). So if you have more than 3 TB roll-over data you will lose that extra data.
 
Is this regarded as normal?

Code: 
Tracing route to voxtelecom.co.za [196.41.6.140]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router [192.168.88.1]
  2     *        *        *     Request timed out.
  3    21 ms    20 ms    21 ms  41.193.121.10
  4    22 ms    20 ms    20 ms  209.203.1.41
  5    22 ms    24 ms    22 ms  41.193.120.89
  6    33 ms    33 ms    33 ms  41.193.106.105
  7    33 ms    33 ms    33 ms  41.193.106.97
  8    40 ms    38 ms    38 ms  41.193.106.101
  9    36 ms    38 ms    38 ms  41.193.32.138
 10    38 ms    37 ms    37 ms  196.41.6.140
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17  ^C
 
Hi guys, I have a similar issue, running a 40mb/s fiber line with 100GB cap package, since the weekend I have not been able to stream any international p2p applications (i.e. Kodi etc.) when I test my connection speed at that exact instance I get about 3-5ms ping and approx 38mb/s down speed. Any idea why I can stream? This is the only reason I got fiber.
 
Eet1 said:
Hi guys, I have a similar issue, running a 40mb/s fiber line with 100GB cap package, since the weekend I have not been able to stream any international p2p applications (i.e. Kodi etc.) when I test my connection speed at that exact instance I get about 3-5ms ping and approx 38mb/s down speed. Any idea why I can stream? This is the only reason I got fiber.
Click to expand...

Try something other than p2p and see if the problem persists.
 
Thanks for the reply Electric. I tried local streaming, DSTV now app, no problem...
 
I seem to be only getting half my line speed

Are there any issues currently?

Code: 
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Home Server>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2     1 ms     1 ms     1 ms  192.168.1.1
  3    12 ms    11 ms    11 ms  dsl-197-245-43-1.voxdsl.co.za [197.245.43.1]
  4     *        *        *     Request timed out.
  5    24 ms    23 ms    22 ms  41.193.164.86
  6    26 ms    25 ms    25 ms  41.193.164.92
  7    25 ms    26 ms    25 ms  41.193.119.13
  8    25 ms    55 ms    67 ms  41.193.119.38
  9    25 ms    27 ms    25 ms  72.14.220.136
 10    26 ms    26 ms    26 ms  72.14.237.239
 11    25 ms    25 ms    25 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Home Server>

4799771975.png

saix.jpg
 
Last edited:
AfricanTech said:
Is this regarded as normal?

Code: 
Tracing route to voxtelecom.co.za [196.41.6.140]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router [192.168.88.1]
  2     *        *        *     Request timed out.
  3    21 ms    20 ms    21 ms  41.193.121.10
  4    22 ms    20 ms    20 ms  209.203.1.41
  5    22 ms    24 ms    22 ms  41.193.120.89
  6    33 ms    33 ms    33 ms  41.193.106.105
  7    33 ms    33 ms    33 ms  41.193.106.97
  8    40 ms    38 ms    38 ms  41.193.106.101
  9    36 ms    38 ms    38 ms  41.193.32.138
 10    38 ms    37 ms    37 ms  196.41.6.140
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17  ^C
Click to expand...

Yup, seems like they don't allow ICMP to the website.
 
Just out of intrest, what is the reason for blocking ICMP?
I see several ISP's, Telcos and Hosts are now moving in this direction.
Is it done to hide infrastructure or is there a security issue?
 
caroper said:
Just out of intrest, what is the reason for blocking ICMP?
I see several ISP's, Telcos and Hosts are now moving in this direction.
Is it done to hide infrastructure or is there a security issue?
Click to expand...

Security would be my best guess. No reason to hide a network for any other reason.

AntiGanda said:
Is this confirmed? It would save a lot of bother if they told us this in the first place.
Click to expand...

If you can't ping something, but you can access it, then ICMP is blocked.

Many websites are like this like all the banks sites.
 
caroper said:
Just out of intrest, what is the reason for blocking ICMP?
I see several ISP's, Telcos and Hosts are now moving in this direction.
Is it done to hide infrastructure or is there a security issue?
Click to expand...
They're scared of DDOS.
 
:D :D

Can I just say that Chris is an absolute gent - he deserves every accolade we throw his way.

He spent time with me this evening troubleshooting my Bolt-On issue via Skype, and /hangs head in shame :o, we eventually fixed my issue by rebooting the modem that the Mikrotik router is connected to. I'd bounced the Mikrotik but completely forgot about the modem which is stuck under my desk since all it does is connect to the Mikrotik.

Consumer level modems really aren't designed to run 24/7/365 - they need rebooting every once in a while.

So, for any of you struggling, remember to bounce ALL the equipment in the chain as a first step before asking for support.

@chris, thanks for all the help and for getting the data usage issue sorted (/holds thumbs).,

PS: was a really interesting chat we had afterwards.
 
AfricanTech said:
:D :D

Can I just say that Chris is an absolute gent - he deserves every accolade we throw his way.

He spent time with me this evening troubleshooting my Bolt-On issue via Skype, and /hangs head in shame :o, we eventually fixed my issue by rebooting the modem that the Mikrotik router is connected to. I'd bounced the Mikrotik but completely forgot about the modem which is stuck under my desk since all it does is connect to the Mikrotik.

Consumer level modems really aren't designed to run 24/7/365 - they need rebooting every once in a while.

So, for any of you struggling, remember to bounce ALL the equipment in the chain as a first step before asking for support.

@chris, thanks for all the help and for getting the data usage issue sorted (/holds thumbs).,

PS: was a really interesting chat we had afterwards.
Click to expand...

My pleasure. I'm glad we got that sorted for you!
 
AfricanTech said:
:D :D

Can I just say that Chris is an absolute gent - he deserves every accolade we throw his way.

He spent time with me this evening troubleshooting my Bolt-On issue via Skype, and /hangs head in shame :o, we eventually fixed my issue by rebooting the modem that the Mikrotik router is connected to. I'd bounced the Mikrotik but completely forgot about the modem which is stuck under my desk since all it does is connect to the Mikrotik.

Consumer level modems really aren't designed to run 24/7/365 - they need rebooting every once in a while.

So, for any of you struggling, remember to bounce ALL the equipment in the chain as a first step before asking for support.

@chris, thanks for all the help and for getting the data usage issue sorted (/holds thumbs).,

PS: was a really interesting chat we had afterwards.
Click to expand...

Give that man a Bell's!
 
I have been having a strange issue since Monday during the day, initially everything was working then I got sent to a redirect page stating I have exceeded my usage. I checked the portal and it showed I had used 2% of my data. So I called the helpdesk and logged a call at 4pm that day, they tried the reboot modem story but this didn't resolve it so they said they will escalate the call. Then 6pm came by and all started to work again. Next morning at 6am same story, tells me I have no data left. So I switch to my Afrihost account so things will work again. Got a call from somebody at Vox during the day yesterday telling me they fixed the problem but since I am at work I cannot verify this. Guess what 6am today no internet hence me putting this out here to see if somebody knows who I can speak to. I am going to work from home today so I hope I can get this resolved or I will have to cancel this and move on elsewhere.

I have attached a screenshot from my portal showing my usage at 4% yet my status is capped
Screen Shot 2015-11-04 at 7.11.43 AM.jpg
 
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