Vox Telecom Fatpipe

Can confirm that I've also been capped even though my usage is on 11%.This usage tracker is turning into a real mess.
 
I updated my notification settings and then did a refresh in the portal.I see my status has reverted to active.
Will check again tomorrow morning.
 
I can confirm that I'm also having issues with being capped (despite minimal usage). I have two fatpipe accounts, both of which function in the evenings (from approximately 6pm onwards), only to be told that I'm capped when I check in the morning (which continues throughout the day until the evening).

It's been like this since the start of the month and the feedback I've received from the help desk is that it's an "outage issue" and that they would only be able to diagnose the problem today. It's enormously frustrating...
 
I see my account now shows active, not using it yet until I get some feedback from one of the 3 tickets I have open

Usage as at Wed Nov 04 09:08
Service Status Active
Data Used 6.57 GB
Data Available 147.59 GB
Data Allocated 154.16 GB
Zero-rated Usage 6.34 GB
 
Doxol said:
I see my account now shows active, not using it yet until I get some feedback from one of the 3 tickets I have open

Usage as at Wed Nov 04 09:08
Service Status Active
Data Used 6.57 GB
Data Available 147.59 GB
Data Allocated 154.16 GB
Zero-rated Usage 6.34 GB
Click to expand...

Good Morning Doxol

Could you provide me with the Ref numbers and ill ensure that you get a call asap, regarding these requests?
 
Michael Oosthuizen said:
Hi

Yes that is correct. Not Voxy though. :)

I am part on the Problem management team at Vox Telecom.
Click to expand...

Welcome to the Forum Michael.

RPM will set your credentials and issue you the standard Flame Retardant Suit. The thick skin, however, you will need to grow on your own. Tempers can get a little overheated occasionally but please remember it is never personal and we do appreciate you being here on the front line helping out.

Cheers
Chris
 
Hi Method,

Ill be taking over the "Voxy" profile.
 
spizone said:
Just checking - My acc still not carried over.
Is this still been worked on ?
Click to expand...

Hi spizone

The Vox team is still working on this.
Once i receive confirmation of resolution, i will communicate to the forum.

Regards,
Voxy
 
caroper said:
Welcome to the Forum Michael.

RPM will set your credentials and issue you the standard Flame Retardant Suit. The thick skin, however, you will need to grow on your own. Tempers can get a little overheated occasionally but please remember it is never personal and we do appreciate you being here on the front line helping out.

Cheers
Chris
Click to expand...
Good advice. It's never personal - and never upload private e-mail or any other details of your customers.
Welcome ...
 
caroper said:
Welcome to the Forum Michael.

RPM will set your credentials and issue you the standard Flame Retardant Suit. The thick skin, however, you will need to grow on your own. Tempers can get a little overheated occasionally but please remember it is never personal and we do appreciate you being here on the front line helping out.

Cheers
Chris
Click to expand...

Hi Chris,

Than you for the advise!
Ill definitely use these pointers.

Regards,
Voxy (Michael)
 
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