Vox Telecom Fatpipe

[Aharon]

Hi All,

Majority of the affected services have been restored.
Our team are still working on restoring the remaining services like, Vox Hosted Email Services.

Regards,
Michael

Is Adsl restored?

 

[Drifter]

Did it help?

Too soon to say, will monitor for a couple of days.

 

[Voxy]

Hi All,

Majority of the affected services have been restored.
Our team are still working on restoring the remaining services like, Vox Hosted Email Services.

Regards,
Michael

Hi All,

Services have been restored.
We are monitoring closely for stability.

Regards,
Michael

 

[Voxy]

Is Adsl restored?

Hi

ADSL should be restored now.

 

[Chevauxza]

Hi

ADSL should be restored now.

Confirmed. Back up and running on the Vox account. Thanks!

 

[spizone]

Hi Voxy
Anymore info on our accumulative data from last month or is that still to be resolved ?

 

[ripclaw]

Weird. Can't seem to download torrents. Was working fine this morning.

I'm based in DBN.

Edit: Never mind; it's working now.

 

[subie]

Hi Voxy
Anymore info on our accumulative data from last month or is that still to be resolved ?

Would also like to know. Phoned a couple of times. Call logged. Never heard from them again :-(

 

[Type RSA]

Would also like to know. Phoned a couple of times. Call logged. Never heard from them again :-(

Same here. Don't seem to be very good with feedback is VOX.

 

[Type RSA]

Call logged 5 days ago already, with no response..

 

[cvanwie]

Hi Voxy
Anymore info on our accumulative data from last month or is that still to be resolved ?

Over the weekend I was given the list of customers who are missing data.

I'll be working on restoring those values today and post an update once it's compete.

 

[spizone]

Over the weekend I was given the list of customers who are missing data.

I'll be working on restoring those values today and post an update once it's compete.

Thankyou.....(Im just worried might happen again this month Nov.....)

 

[BigBear]

I would suggest calling support and ask them to escalate high latency with Telia peer in London to the Advance Core team. Email them this trace as well.

Just to Feedback on this did Contact Support: Ticket Closed: VOX7054791



Tested from Different Accounts (VOX, MWEB, AFRIHOST, AXXESS) and VOX Support tested on their 100 Mbps etc. Line and get similar results.

 

[BigBear]

Over the weekend I was given the list of customers who are missing data.

I'll be working on restoring those values today and post an update once it's compete.

Cool.. Hope mine is also part of the List.

Roll Over Data reference number: VOX7054780

Usage as at Mon Nov 16 10:57
Service Status Active
Data Used 117.58 GB
Data Available 282.42 GB
Data Allocated 400.00 GB
Zero-rated Usage 62.62 GB

 

[AntiGanda]

Just to Feedback on this did Contact Support: Ticket Closed: VOX7054791

View attachment 315711

Tested from Different Accounts (VOX, MWEB, AFRIHOST, AXXESS) and VOX Support tested on their 100 Mbps etc. Line and get similar results.

Did they close it without a resolution?
Tracing route to vimeo.com [104.156.85.217]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 9 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 10 ms 9 ms 10 ms telkom-upload-vlan-barrack-ipc.vox.co.za [41.193
.121.9]
4 9 ms 9 ms 9 ms vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.
193.121.10]
5 9 ms 24 ms 16 ms vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1
.41]
6 10 ms 10 ms 11 ms 41.193.120.113
7 177 ms 176 ms 176 ms vox-ldn-telecity-wacs.vox.co.za [196.41.24.174]

8 176 ms 180 ms 176 ms ldn-b3-link.telia.net [213.248.100.161]
9 * * * Request timed out.
10 176 ms 177 ms 176 ms 104.156.85.217

Trace complete.

 

[Dade Murphy]

Couldn't download latest league of legends update with Vox account, must be a problem with certain ports? Have seen this mentioned here before.

 

[BigBear]

Did they close it without a resolution?

Well it wasn't resolved but When I spoke to the Guy we talked about they must take it up with the International Line Support in London etc. but from a Local Support side my line seems as good as it gets.. Seems all ISP's are affected though so not sure how that would work..

 

[Drifter]

Did it help?

The WiFi seems more stable on 145Mbps setting on router. It still drops, but not nearly as often as on 300Mbps. Thanks for the advice.

 

[cvanwie]

Hi Voxy
Anymore info on our accumulative data from last month or is that still to be resolved ?

Would also like to know. Phoned a couple of times. Call logged. Never heard from them again :-(

Same here. Don't seem to be very good with feedback is VOX.

Over the weekend I was given the list of customers who are missing data.

I'll be working on restoring those values today and post an update once it's compete.

I've finished the import of the missing data. If you believe that you are still missing data, contact support (http://www.voxtelecom.co.za/support) -- please note that the Carry Over data won't be updated until later in the day (this is display only, the back end has been corrected)

EDIT: Carry Over has been updated on the front ends. (3pm)

 

[cvanwie]

Just to Feedback on this did Contact Support: Ticket Closed: VOX7054791

View attachment 315711

Tested from Different Accounts (VOX, MWEB, AFRIHOST, AXXESS) and VOX Support tested on their 100 Mbps etc. Line and get similar results.

There's nothing wrong with 190ms to the UK.