Vox Telecom Fatpipe

sand_man said:
@voxy is there an issue the bolt on accounts?
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Pure speculation on my side but I would imagine that BoltOn accounts were conceved to suck up the slack out side of bussiness hours, hence beint 6PM to 6AM.

With the advent and growth of streaming that slack no longer exists and in certain places, such as Cape Town, the off peak times have now become peak time, consuming more bandwith than the business hours.

If that is the case then the Bolt On accounts are probably shaped to favour the primary accounts.

More IPC is the only solution for the users but is a major cost for the business.

One could say they should have planed for it but the internet is so dynamic even the most agile companies can't keep up.
South African telecoms can hardly be considered agile when it is subject to the whims of a telecommunications department that is still debating if carrier pigeons require a VAN's license.
 
Just plain ****ing annoying using your service lately.
If you doing something to HTTP requests, stop.
 
Shocking speeds this morning ....getting blips of 50-70KB/s punctuated by no traffic (Youtube)...Worst week for Vox I have seen so far

Strangely getting full speed on a local speedtest
 
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Valhallan said:
....getting blips of 50-70KB/s punctuated by no traffic (Youtube)...
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Agree - (even) on only 480p, progress bar cannot open fast enough before it's caught up by the red one!
720p is out of the question right now.
 
Valhallan said:
Shocking speeds this morning ....getting blips of 50-70KB/s punctuated by no traffic (Youtube)...Worst week for Vox I have seen so far

Strangely getting full speed on a local speedtest
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Also the same issue.

Location is Sea Point, Cape Town.
 
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Pathetic youtube performance for me as well this morning...

Whats also nice, is that Vox has not even replied to my email from 20th when their recent performance issues began.

EDIT:
- Looks like complete network failure now and then. Switching to another ISP (again) for now.
- Cape Town area
 
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Voxy said:
Good Morning

We are investigating the issue at present.
I will communicate an update shortly.

Apologies for the inconvenience.

Regards,
Michael
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Is this a joke? You have provided no update since 11:23am on 22 Jan. Its 24 Jan already. Also my support email was never replied to. You guys need to get serious about getting a network status page and customer communication.
 
Not usable in Durbanville. Youtube videos freezes at around 2%. Images load halfway. Pages timeout. Been like this on and of for the last 3 days. Speedtest shows normal. My backup Web Africa account flies and is working 100%. 4 meg adsl.
 
Yep. Stukkend.

Worst is, I phone the call centre and the lady told me "its the latency on the line". To which I replied "thats interesting since I'm running fibre". Then her story changed again. So she was blaming telkom for random reasons. If I use another ISP account my line flies.

Getting about 2.5mbit out of 100mbit total, thats with a local speedtest. Clearly a Vox problem.
 
AfricanTech said:
Yup - very flaky at the moment...
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Ya... it's this lack of any communication that really rubs the wrong way. No status page. No updates. Nothing, nada, zip.

Aaaand if you phone, you get a run-around kinda reply including "try turning it off and on".

My Vox accounts were incredible... now becoming meh.
 
i.got~issues said:
Ya... it's this lack of any communication that really rubs the wrong way.
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Good morning all,

We are aware of of issues in the South but they won't effect our services as all the users should be on the beach or surfing.

If anyone in the North complains we will wake up one of our engineers who will continue to monitor the instability of the services but do nothing about it.

I might communicate an update eventually.

Regards,
Foxy
 
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