Vuma Reach Phoenix Thread

[Afrigirl]

How do I interpret that? I have not been able to access my home the whole day. Will there be interim or erratic service or will it be out until the service change is complete, scheduled until Friday afternoon?

Hi, it will cause intermittent connection. Please confirm the light indicators of your ONT.

 

[Fox1]

Red LOS light on my side from 11:30pm. Its still Red as of now.

 

[Afrigirl]

Red LOS light on my side from 11:30pm. Its still Red as of now.

Please send a PM with your account details, I will log a fault

 

[Spontaneous spinach]

Even my LOS light is blinking red

 

[ADrunkTeddyBear]

Damn. This downtime is hectic. From 12:30 and I’m stilll offline.

Normally I’m online after an hour or so. Hectic breakdown somewhere

 

[Fox1]

Hi, it will cause intermittent connection. Please confirm the light indicators of your ONT.

Are you sure about that because on the local neighbourhood group everyone's Internet is offline in Phoenix.

 

[Spontaneous spinach]

They probably using Telkom internet to upload that update.

 

[Afrigirl]

Hi, Vuma has confirmed the outage in the area and it is due to additional splitter panels installation.

 

[compu]

Hi, Vuma has confirmed the outage in the area and it is due to additional splitter panels installation.

Additional?? Yikes what are they splitting and where exactly ? I will drive there myself and see if they actually working...this is all nonsense....

 

[compu]

Are you sure about that because on the local neighbourhood group everyone's Internet is offline in Phoenix.

Totally Agree

 

[Fox1]

I hearby coin the term #FiberShedding

 

[Fox1]

Vuma have to up their offerings in Phoenix. Openserve is rolling out 500mbps.

 

[AfriNatic]

Are you sure about that because on the local neighbourhood group everyone's Internet is offline in Phoenix.

Hi,

Yes, every fault that we have logged today has been linked to the urgent scheduled change.



Below is the scheduled change notice. Apologies for the inconveneince.

 

[Vis1/0N]

LOS light stopped blinking red. Registration with OLT failed.

everyone's Internet is offline in Phoenix.

Seems to be adding congestion to the cellular networks as well.

 

[Spontaneous spinach]

Anything?

 

[Fox1]

From the neighbourhood group:

*UPDATE*
*PHOENIX*
Webafrica: Please note Vumatel is performing emergency maintenance which may result in a loss of connection. The issue should be resolved by tomorrow afternoon.

 

[compu]

From the neighbourhood group:

*UPDATE*
*PHOENIX*
Webafrica: Please note Vumatel is performing emergency maintenance which may result in a loss of connection. The issue should be resolved by tomorrow afternoon.

Well Atleast they could provide an update

 

[ADrunkTeddyBear]

Online from 1:30 this morning. Hope everyone else is back

 

[Fox1]

Still offline for me. Flashing Green POS light.

 

[Webafrica Helper]

Morning All,

Please note that Vumatel engineers are currently performing emergency maintenance in the Phoenix area. This may result in a loss of connection. The latest update confirms Vumatel is already around 1/3 through reconnecting impacted connections. They will continue to do their best to have all connections back up and running by this afternoon.

On behalf of Vumatel, we do sincerely apologize for this inconvenience and assure you that their technicians are working on getting this resolved as we speak. You're more than welcome to reach out to us via DM for any required support, discussion, or updates on the matter.

Regards,

Webafrica