Vuma Reach Phoenix Thread

AfriNatic said:
Vuma Reach covers the first 30m from the slim box outside to the ONT. Any extra meters will be quoted on and the client can decide to accept of reject. IF they reject the order will be cancelled and the initial R399 or R529 will be refunded.

You should not have paid for 17m.

Please send me a pm so I can investigate why you were charged.
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I have sent the email about the trenching yesterday

They insisted that I gotta pay for it and I have proof of payment etc.

When I called VUMA, I was told to call you guys about it.... Weird....

However these guys did not even dig enough for the cable to be covered.... I will send further pictures to you guys now
 
Splicing team were here in the morning to do the indoors connection to the ONT. Now I'm waiting on the Maintenance Team to do the connection outside my fence and set the line On.
 
Maintenance team was here. Got a flashing green PON light on my router. Just awaiting WiFi login details from Afrihost.
 
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Fox1 said:
Maintenance team was here. Got a flashing green PON light on my router. Just awaiting WiFi login details from Afrihost.
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Fairly certain you can get the ONT wifi details on the ONT itself?
 
compu said:
I have sent the email about the trenching yesterday

They insisted that I gotta pay for it and I have proof of payment etc.

When I called VUMA, I was told to call you guys about it.... Weird....

However these guys did not even dig enough for the cable to be covered.... I will send further pictures to you guys now
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Did you receive a ticket ID? Can you send that through to me so I can locate the ticket
 
Fox1 said:
Splicing team were here in the morning to do the indoors connection to the ONT. Now I'm waiting on the Maintenance Team to do the connection outside my fence and set the line On.
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Strange that 2 teams are needed with you guys... we just had one team and they did everything from outside the fence to the GPON on our side... tested the line and within the hour or in my case less than 20 mins I was connected... the WiFi password details came an hour or so later via sms.

Congrats and enjoy!
 
Nikkel said:
Strange that 2 teams are needed with you guys... we just had one team and they did everything from outside the fence to the GPON on our side... tested the line and within the hour or in my case less than 20 mins I was connected... the WiFi password details came an hour or so later via sms.

Congrats and enjoy!
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Thank you. Not sure what's the deal on our side. The maintenance guy said the connection is live. Just awaiting the WiFi details. Probably load shedding messed up everything.
 
Fox1 said:
Thank you. Not sure what's the deal on our side. The maintenance guy said the connection is live. Just awaiting the WiFi details. Probably load shedding messed up everything.
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If your connection is live then use a LAN port to a device while waiting for WiFi details. Luckily I had my own router and used it from day one. Even before the WiFi details came I logged into the GPON to deactivate wireless and let my router run our home network... not knowing while logged in I could retrieve or change WiFi SSID and password at that moment...blonde moment
 
Hello gents..... I a having some problem activating my Fibre..... I have received a username and password from vuma reach.... Where do I enter this n how do I do this..... I'm stuck from last week.... Mweb has not helped me sort this out
 
Voodoo727 said:
Hello gents..... I a having some problem activating my Fibre..... I have received a username and password from vuma reach.... Where do I enter this n how do I do this..... I'm stuck from last week.... Mweb has not helped me sort this out
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You don't enter anything... The details they sent is your WiFi SSID and password to connect with wireless device of choice

They set you up remotely...
 
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Fox1 said:
Thanks, but the green light is still flashing so must I still wait for it to stabilise to a solid green?
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Flashing PON means it's trying to connect to the OLT. Once it's connected PON will be solid and you'll be up and running.
 
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I'm just guessing but I think I'm the only one in my line of houses that has signed up so they still have to switch on that section. I'm still waiting to connect and we've hit load shedding.
 
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