Vuma Reach Phoenix Thread

Hi.

Please note that we are working tirelessly with Vumatel to make sure the payment is linked correctly to your account.
Thank you I understand, just don't want this to delay installation this week since I'm unable to work and buying mobile data as it's costly.
 
Hi

anyone having issues lately with their fibre, it keeps disconnecting and reconnects. Router light stays green though. I logged a ticket with afrihost about a week ago, vuma came out and said it has been fixed but it seems to have gotten worse. Logged another ticket this morning.
 
Have a LOS issue (Trenance Manor). Neighbour did call me to say his dog knocked a concrete fixture into my yard today, but the conduit looks undisturbed and anyway hopefully it is more general area .
 
Have a LOS issue (Trenance Manor). Neighbour did call me to say his dog knocked a concrete fixture into my yard today, but the conduit looks undisturbed and anyway hopefully it is more general area .
Hello.

Has the service been restored?
 
No, not at home but I cannot remote in. NO-IP shows last update Jul 4, 202401:49 CAT - although that does not update with known rhythm. Chinese camera is offline.

I did log a call last night and VUMA sent an email of Unscheduled Visit by technician. On my previous LOS affecting me only afaik I noted that they resolved it remotely.
 
Been like that for me since sometime yesterday, and I still cannot connect to anything today. Connected, Authentication succedded, Registration Status unregistered.
We have to log it as an isolated fault, there is no outage.
 
Will have to check once I get home. I have been testing from work attempting to connect to my cameras (which tunnels through the China app servers), Sonoff power monitors, and remote connections (sometimes no-ip ddns may not have updated ) - or maybe I should log the call already.
 
Services just been restored from Monday afternoon to Thursday 10 am - way too long. Colleague at work still has the similar issue since Sunday (also others on his road that he spoke to) - stable PON but no internet.
 
Is there anyone else in the Phoenix area with no internet. Apparently my zone has a fibre break. Red light on the LOS.
 
Is there anyone else in the Phoenix area with no internet. Apparently my zone has a fibre break. Red light on the LOS.
 

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Where it says "affected street" that's not my street but im assuming it covers all fibre in the Phoenix zone 19.

Also any estimate on when it will be resolved?
 
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