Vumatel outage ?

[daveza]

Yes

Wow, so two outages a day, add 4 hours Vumatel f'up time, that's 9 hours without internet.

Is this how fiber works everywhere - did all the other fiber providers also have a national outage yesterday ?

 

[tibbydudeza]

Some poor smucks are probably driving around rebooting routers by hand

 

[TheMightyQuin]

Some poor smucks are probably driving around rebooting routers by hand

Just drove past a Vumatel bakkie about 100m from our exchange...you are most probably correct.

 

[TheMightyQuin]

Wow, so two outages a day, add 4 hours Vumatel f'up time, that's 9 hours without internet.

Is this how fiber works everywhere - did all the other fiber providers also have a national outage yesterday ?

I have some clients with fibre issues at Neotel.

 

[Pineapple Smurf]

I am with Cape Connect in Somerset West and after yesterdays load shedding for 2 and a half hours I was back online in under 30 seconds. I guess the bigger the ISP the bigger the problem and the bigger the excuses

 

[maumau]

What are they saying, after every loadshedding outage expect a few more hours for Vumatel to get everything working again ?

... by which time loadshedding will begin again

 

[tibbydudeza]

I am with Cape Connect in Somerset West and after yesterdays load shedding for 2 and a half hours I was back online in under 30 seconds. I guess the bigger the ISP the bigger the problem and the bigger the excuses

The ISP does very little these days ... the infrastructure providers i.e Vuma/Frogfoot/Ocotel/Telkom are doing the most.

 

[daveza]

The lack of transparency on this outage is really annoying. Vuma, please up your game.

Perhaps MBB can skip another whiny tear-fest from Multichoice and do an article on whether Vumatel clients can expect a 2 hour reconnect time after every power outage.

 

[maumau]

Vuma are being pro-active

I just received an email "how loadshedding may affect your fibre connection".

 

[Piesang]

I see lots of people saying they want a refund for the time they are offline.

I'm not going to make a fuzz about R40 per day. What I'm worried about is the R360 per hour I loose because I can't do business.

 

[tibbydudeza]

I just received an email "how loadshedding may affect your fibre connection".

Translation:
Let's blame Eskom for our ineptitude.

 

[meelman19]

Tried to reply to the vumatel mailer about "How loadshedding may affect your fibre connection" .
My email bounced as the [email protected] (the address the mail was sent from) with the error:

550-5.2.1 The email account that you tried to reach is disabled

Well played Vumatel, if your customers can't email you their concerns/suggestions/questions then there is no problem right?


You are an IT company that now have to many subscribers to service.
I dont want to hear you complaining about your problems, I want to hear how you will be fixing your authentication capacity issues on your network.

1 - 2 hours of downtime due to network/CPE authentication not good enough. No where in your email do provide information about your company will be doing in this regard, which shows that you do not understand the impact this is having on your customers. We already are without Internet during load shedding, another 1-2 hours is back breaking.

Can anyone give feedback on how long it takes for other fibre networks to authenticate their 'load shedded customers"?

 

[ch@rge]

I have some clients with fibre issues at Neotel.

Don't even get me started on Octotel...

Can literally predict outages on our fibre line, based on the surrounding neighbourhood's loadshedding schedule.

 

[tibbydudeza]

Ahh an update from WebAfrica.

"Engineers discovered another DHCP storm that started in the early hours of this morning. The root cause of this storm is being investigated."

Now we have DHCP storms … fark me charlie … this scenario never occurred to them ???.

 

[Cius]

My number 1 question is if this is so explainable how come only Vumatel seems to be having this issue and not the other fiber providers? It seems to be limited to your infrastructure Vuma.

 

[As1974a]

Went down in JHB yesterday and received an sms more than 1h30 after the fact. Was sorted.

Working fine today.

 

[tibbydudeza]

My number 1 question is if this is so explainable how come only Vumatel seems to be having this issue and not the other fiber providers? It seems to be limited to your infrastructure Vuma.

I think with Vuma the CPE get's a static IP address … with the others it does not and uses a PPPoE connection.
Perhaps the network fundi's can explain this further.

 

[Franna]

Simply connect the fibre CPE and WIFI router to a 2000W UPS then you will have fast internet during load-shedding when most people are offline in your area.

And it wil also prevent the DHCP issue when the power comes back online again.

 

[wrathdelivery]

Vuma are being pro-active

I just received an email "how loadshedding may affect your fibre connection".

... an email full of BS. They were down over whole country. This had nothing to do with normal DHCP floods.

 

[TheMightyQuin]

Simply connect the fibre CPE and WIFI router to a 2000W UPS then you will have fast internet during load-shedding when most people are offline in your area.

And it wil also prevent the DHCP issue when the power comes back online again.

There are people in this thread who does exactly that and still lose connection and have issues...