Vumatel Provisioning

AntennaMan · May 25, 2017

Vumatel states that it can take up to 24 hours, but how long did it take yours?

1gascan · May 25, 2017

AntennaMan said:
Vumatel states that it can take up to 24 hours, but how long did it take yours?

As far as I understand, the line is provisioned when the fibre box is installed on your property boundary as part of the trenching process. This is supposed to expedite the install of the line inside your property once you order. I had my line installed last week Friday (took 4 hours), and as soon as the CPE was hooked up, I was connected. Took 10 minutes to register with an ISP and start surfing...

AntennaMan · May 25, 2017

1gascan said:
As far as I understand, the line is provisioned when the fibre box is installed on your property boundary as part of the trenching process. This is supposed to expedite the install of the line inside your property once you order. I had my line installed last week Friday (took 4 hours), and as soon as the CPE was hooked up, I was connected. Took 10 minutes to register with an ISP and start surfing...

I thought things were going too well. Installers arrived on time, install only took an hour...

Now, 3 hours later and still no orange light on the CPE.

1gascan · May 25, 2017

AntennaMan said:
I thought things were going too well. Installers arrived on time, install only took an hour...

Now, 3 hours later and still no orange light on the CPE.

Oops - Did you confirm with the installers that everything on their side was linked?

I think this warrants a quick call to their support line. They were very quick to help when I called (my CPE died on Sunday evening at 8pm). I called at 8:15pm and they were at my place with a replacement the following afternoon. Turns out it was the CPE's 2-prong plug / transformer that was dead - not the CPE itself.

You should see 2 orange lights and a blue light once you are up and running.

Good luck!

AntennaMan · May 25, 2017

1gascan said:
Oops - Did you confirm with the installers that everything on their side was linked?

I think this warrants a quick call to their support line. They were very quick to help when I called (my CPE died on Sunday evening at 8pm). I called at 8:15pm and they were at my place with a replacement the following afternoon. Turns out it was the CPE's 2-prong plug / transformer that was dead - not the CPE itself.

You should see 2 orange lights and a blue light once you are up and running.

Good luck!

Installer said that Vumatel support must connect something in the street (not my wall box). The CPE has power and the blue light is on. When I phoned Vumatel support they said I must wait "up to 24 hours".

I'll try again. Hopefully I can get someone to do something.

1gascan · May 25, 2017

AntennaMan said:
Installer said that Vumatel support must connect something in the street (not my wall box). The CPE has power and the blue light is on. When I phoned Vumatel support they said I must wait "up to 24 hours".

I'll try again. Hopefully I can get someone to do something.

Ahh that sucks man. Maybe take a drive around and see if they working on the fibre anywhere in your area (at the exchanges - or whatever they call them), and see if they can help. They are usually parked around - maybe they can patch you up quickly. Take your line ID with in case they need it (installers should have given this to you).

As far as I am aware, they are supposed to patch all the boxes in when they roll out the infrastructure.

Sinbad · May 25, 2017

1gascan said:
Ahh that sucks man. Maybe take a drive around and see if they working on the fibre anywhere in your area (at the exchanges - or whatever they call them), and see if they can help. They are usually parked around - maybe they can patch you up quickly. Take your line ID with in case they need it (installers should have given this to you).

As far as I am aware, they are supposed to patch all the boxes in when they roll out the infrastructure.

I doubt it. 3/4 of the cables they lay are unlit. No way they'd waste switch ports on them.

AntennaMan · May 25, 2017

1gascan said:
Ahh that sucks man. Maybe take a drive around and see if they working on the fibre anywhere in your area (at the exchanges - or whatever they call them), and see if they can help. They are usually parked around - maybe they can patch you up quickly. Take your line ID with in case they need it (installers should have given this to you).

As far as I am aware, they are supposed to patch all the boxes in when they roll out the infrastructure.

Sinbad said:
I doubt it. 3/4 of the cables they lay are unlit. No way they'd waste switch ports on them.

Vumatel just put me in touch with some maintenance guy. Says they'll have to swing by and confirm connection. We'll see what happens.

GoB · May 25, 2017

AntennaMan said:
Installer said that Vumatel support must connect something in the street (not my wall box). The CPE has power and the blue light is on. When I phoned Vumatel support they said I must wait "up to 24 hours".

I'll try again. Hopefully I can get someone to do something.

So your installers are not "Vumatel"?

In my case the line and CPE were in before the exchange was active.
So a second team came out to check and I think they also found that the fibre wasn't connected... not sure what else they were doing at the CPE - it took about 15 minutes.

AntennaMan · May 25, 2017

GoB said:
So your installers are not "Vumatel"?

In my case the line and CPE were in before the exchange was active.
So a second team came out to check and I think they also found that the fibre wasn't connected... not sure what else they were doing at the CPE - it took about 15 minutes.

The installers were probably Vumatel contractors. They only do the home install as far as I could see. They specified that Vumatel support needs to send someone to connect the connection at the exchange.

Sinbad · May 25, 2017

Just an aside - no exchange. Just an aggregation point...

AntennaMan · May 25, 2017

Sinbad said:
Just an aside - no exchange. Just an aggregation point...

Thanks, that is the term I was looking for

Orihalcon · May 25, 2017

Hmmm. How many people do you need before Vuma decides to come and grace your area with fibre?

Moving to a new house - that is LITERALLY right next to the fibre boundary - and I might have to canvas to get people to sign up

Since I have fibre currently I do not relish the idea of moving away from it

Sinbad · May 25, 2017

30 percent

Orihalcon · May 25, 2017

Sinbad said:
30 percent

Thank you Sinbad. Guess I'll go door to door once we've moved. Need to explain to people that this is a big value add to their property when they want to sell as well. Hopefully I can get some people on board.

Sinbad · May 25, 2017

Orihalcon said:
Thank you Sinbad. Guess I'll go door to door once we've moved. Need to explain to people that this is a big value add to their property when they want to sell as well. Hopefully I can get some people on board.

Check if your new area already has the registration of interest process going.
https://vumatel.co.za/coverage#map

PBCool · May 25, 2017

Is basically an installation error not a provisioning error, your provisioning only happens once you select a package. Some ISPs have this set to auto, or manual in which case they need to approve your request before the service goes live. But you need an active line before you can get to that point

.

AntennaMan · May 25, 2017

PBCool said:
Is basically an installation error not a provisioning error, your provisioning only happens once you select a package. Some ISPs have this set to auto, or manual in which case they need to approve your request before the service goes live. But you need an active line before you can get to that point .

Thanks PBCool. I've got the router you sent me al ready to be plugged in, just waiting for the orange light to go on.

PBCool · May 25, 2017

AntennaMan said:
Thanks PBCool. I've got the router you sent me al ready to be plugged in, just waiting for the orange light to go on.

Cool, let me know if I need to escalate for you with installations.

SuperMario · May 25, 2017

Orihalcon said:
Thank you Sinbad. Guess I'll go door to door once we've moved. Need to explain to people that this is a big value add to their property when they want to sell as well. Hopefully I can get some people on board.

Do what I did. Last year Sept/Oct I printed a ton of leaflets at the local print shop and dropped it in everyone's post boxes to tell everyone to show their interest in Vumatel Fibre. Our area is about to go live in about a week or two.

We also spread the message through our neighborhood's closed Facebook group.

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