Vumatel woes - looking for Ombudsman

[JDDUBBLE07]

So its been a year that we have fought with Vumatel for fiber, they installed in our complex and we were promised 3 weeks until the road got connected.

A year later we are being told they are trying to sell the infrastructure in the complex to Metrofiberhoods who are not interested.

I am looking for the Ombudsman that Vumatel fall under so that I can continue with them.

The lack of responses and the mis information given to us in this debacle have been quite something, yes I have a mail thread for it all

Does anyone know which Ombudsman they fall under or where I can find out?

 

[supersunbird]

There is no Telco ombudsman. No other fibre provider interested in giving your guys fibre? What area?

 

[PBCool]

So its been a year that we have fought with Vumatel for fiber, they installed in our complex and we were promised 3 weeks until the road got connected.

A year later we are being told they are trying to sell the infrastructure in the complex to Metrofiberhoods who are not interested.

I am looking for the Ombudsman that Vumatel fall under so that I can continue with them.

The lack of responses and the mis information given to us in this debacle have been quite something, yes I have a mail thread for it all

Does anyone know which Ombudsman they fall under or where I can find out?

What is the complex name and area, let me get you feedback. Metrofiberhoods or Metrofibre networks?

 

[Nomadman]

So its been a year that we have fought with Vumatel for fiber, they installed in our complex and we were promised 3 weeks until the road got connected.

A year later we are being told they are trying to sell the infrastructure in the complex to Metrofiberhoods who are not interested.

I am looking for the Ombudsman that Vumatel fall under so that I can continue with them.

The lack of responses and the mis information given to us in this debacle have been quite something, yes I have a mail thread for it all

Does anyone know which Ombudsman they fall under or where I can find out?

I'm not certain if they are part of the FTTH Council but you will have to inquire on this so that you can log a formal complaint
http://www.ftthcouncilafrica.com/index.php/code-of-conduct