Vumatel's technicians damaged my cable and am expecting me to pay for it to be fixed. I've been stuck without internet for over two months and am still paying for the service. No one at Vumatel fully grasps the concept of "I'll phone you back" and are all unable to help. I hope one day to be able to have fibre connected to our house again but am generally concerned that their bureaucracy will not allow that.
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Vumatel's Service is Shocking
- Thread starter dnettmann
- Start date
irBosOtter
Expert Member
Who is your ISP?
Afrihost; who are unable to help. Their reply is that I have to contact Vumatel directly. They only deal with account related issues. Afrihost are very quick to reply and do understand the concept of phoning back but seem to lack influence over anything technical. They really don't add much value from what I can tell.
irBosOtter
Expert Member
Damn, that sucks, usually ISP's would help with something like this
Only way you'll get this done is through your ISP... Vumatel aren't the most receptive to dealing with end clients
Hi there
Firstly, I am so sorry this happened. I can imagine what a frustration this must be.
We can most definitely intervene and try to get this resolved for you.
Please drop me a PM with all yoru details and I'll escalate this as high as I can for a quick resolution. After that, we'll also look at any billing for the period you had no service.