W@P's Solar System

[rrh]

I must say that Covid and the Russia conflict has wreaked havoc on lead-times and availability of spare parts in our industry. It is quite possible that the same applies to Sunsynk.
No excuse for not communicating with the customer.

As a forum lurker (before finally becoming a client) I generally find that a little chaos helps weed out a lot of suppliers ...

 

[RonSwanson]

Yes, there were a lot of inverters on the workshop floor. Hoping that they are just busy and have not yet gotten to mine. An update from their side would have been nice.

Did your installer not ask for a loan unit?

 

[W@P]

From the repair replacement policy, it states the following.
"No loan unit will be authorized without a prior assessment being conducted on the damaged/failed equipment."

My unit has not even been assessed yet so no a loan unit was not offered. I took the unit in myself. I did inform Steve from powerforum store that i took it in.

 

[Mike Hoxbig]

From the repair replacement policy, it states the following.
"No loan unit will be authorized without a prior assessment being conducted on the damaged/failed equipment."

My unit has not even been assessed yet so no a loan unit was not offered. I took the unit in myself. I did inform Steve from powerforum store that i took it in.

Did you try and contact the installer to check if you could do the return through them? It's possible they may have offered a loan unit through their stock while yours is being assessed/repaired...

 

[W@P]

My installer is my local electrician. Bought everything from Steve and electrician did installation. He does not carry any stock. At least i have a number to call next week to find out whats going on.

 

[RonSwanson]

From the repair replacement policy, it states the following.
"No loan unit will be authorized without a prior assessment being conducted on the damaged/failed equipment."

My unit has not even been assessed yet so no a loan unit was not offered. I took the unit in myself. I did inform Steve from powerforum store that i took it in.

I would follow up with Sunsynk on that, it's been a while. The squeaky wheel gets the oil.

 

[W@P]

So I got a call from the guys at Sunsynk JHB. My inverter is ready for collection. Apparently, they had to replace the lower PC board. At no cost to me. So it took just shy of a month since booked in to receiving a call to come and collect.

Pretty bad communication from their side. Had to follow up repeatedly just to find out what was going on. Only got a reply it should be ready this week. And today was the first time someone called me and it was to inform me that I can collect my inverter.

FYI I received an F34 AC Overload error after a firmware update was done. The only solution was to take it in for an assessment.

 

[Mzezman]

So I got a call from the guys at Sunsynk JHB. My inverter is ready for collection. Apparently, they had to replace the lower PC board. At no cost to me. So it took just shy of a month since booked in to receiving a call to come and collect.

Pretty bad communication from their side. Had to follow up repeatedly just to find out what was going on. Only got a reply it should be ready this week. And today was the first time someone called me and it was to inform me that I can collect my inverter.

FYI I received an F34 AC Overload error after a firmware update was done. The only solution was to take it in for an assessment.

At least you are getting it back and its been repaired - sucks that the FW upgrade was a cause for the defect.

 

[Steijn1]

So I got a call from the guys at Sunsynk JHB. My inverter is ready for collection. Apparently, they had to replace the lower PC board. At no cost to me. So it took just shy of a month since booked in to receiving a call to come and collect.

Pretty bad communication from their side. Had to follow up repeatedly just to find out what was going on. Only got a reply it should be ready this week. And today was the first time someone called me and it was to inform me that I can collect my inverter.

FYI I received an F34 AC Overload error after a firmware update was done. The only solution was to take it in for an assessment.

Glad to hear.

 

[ADrunkTeddyBear]

So I got a call from the guys at Sunsynk JHB. My inverter is ready for collection. Apparently, they had to replace the lower PC board. At no cost to me. So it took just shy of a month since booked in to receiving a call to come and collect.

Pretty bad communication from their side. Had to follow up repeatedly just to find out what was going on. Only got a reply it should be ready this week. And today was the first time someone called me and it was to inform me that I can collect my inverter.

FYI I received an F34 AC Overload error after a firmware update was done. The only solution was to take it in for an assessment.

Did you deal with Segen Solar?

 

[Mike Hoxbig]

So I got a call from the guys at Sunsynk JHB. My inverter is ready for collection. Apparently, they had to replace the lower PC board. At no cost to me. So it took just shy of a month since booked in to receiving a call to come and collect.

Pretty bad communication from their side. Had to follow up repeatedly just to find out what was going on. Only got a reply it should be ready this week. And today was the first time someone called me and it was to inform me that I can collect my inverter.

FYI I received an F34 AC Overload error after a firmware update was done. The only solution was to take it in for an assessment.

It's like getting a system again, so I suppose congrats are in order!

I'm hanging onto my working firmware for as long as I can, after reading about your issue...

 

[Saba'a]

It's like getting a system again, so I suppose congrats are in order!

I'm hanging onto my working firmware for add long as I can, after reading about your issue...

My firmware updated recently to MCU 6013

 

[W@P]

Did you deal with Segen Solar?

No went to Sunsynk direct.

 

[W@P]

It's like getting a system again, so I suppose congrats are in order!

I'm hanging onto my working firmware for as long as I can, after reading about your issue...

Yeah will go fetch it on Thursday I think. Then I can talk solar with all of you guys again. And generate some fscking electricity and stop buying again.

 

[W@P]

So i just came back from JHB, picked the inverter up. I spoke to one of the technicians and asked him what could have been the cause of me getting an F34 AC Overload error right after a firmware upgrade has been done. He asked me if the inverter was under load. I told him the load must have been about 800w or so. He said that's the problem and that's why the lower PCB blew.

There is not supposed to be any load on the inverter while a firmware update takes place. So i said that i can not determine when the update takes place as you request it on the website and they do it whenever they get to it. So he said I should specify a time that suits me when i request the update. To make sure the inverter is bypassed and no load is present.

Don't know what to make of this. As I have done one previous update and all were fine. As did many of you guys also do updates at any random time and did not have issues.

Anyway, my inverter is back home and being installed tomorrow.

 

[furpile]

So i just came back from JHB, picked the inverter up. I spoke to one of the technicians and asked him what could have been the cause of me getting an F34 AC Overload error right after a firmware upgrade has been done. He asked me if the inverter was under load. I told him the load must have been about 800w or so. He said that's the problem and that's why the lower PCB blew.

There is not supposed to be any load on the inverter while a firmware update takes place. So i said that i can not determine when the update takes place as you request it on the website and they do it whenever they get to it. So he said I should specify a time that suits me when i request the update. To make sure the inverter is bypassed and no load is present.

Don't know what to make of this. As I have done one previous update and all were fine. As did many of you guys also do updates at any random time and did not have issues.

Anyway, my inverter is back home and being installed tomorrow.

Do you have all the switches installed to bypass the inverter? What do you need, a changeover before inverter and between inverter and loads?

 

[P924]

So i just came back from JHB, picked the inverter up. I spoke to one of the technicians and asked him what could have been the cause of me getting an F34 AC Overload error right after a firmware upgrade has been done. He asked me if the inverter was under load. I told him the load must have been about 800w or so. He said that's the problem and that's why the lower PCB blew.

There is not supposed to be any load on the inverter while a firmware update takes place. So i said that i can not determine when the update takes place as you request it on the website and they do it whenever they get to it. So he said I should specify a time that suits me when i request the update. To make sure the inverter is bypassed and no load is present.

Don't know what to make of this. As I have done one previous update and all were fine. As did many of you guys also do updates at any random time and did not have issues.

Anyway, my inverter is back home and being installed tomorrow.

Interesting. I assume he is talking about the "lower board" as in the lower one in the sandwich, which is the one with all the power electronics mounted to the heatsink. It sounds like a flaw in their in their update mechanism, as the inverter should put itself in bypass first before doing the update.

 

[Mike Hoxbig]

So i just came back from JHB, picked the inverter up. I spoke to one of the technicians and asked him what could have been the cause of me getting an F34 AC Overload error right after a firmware upgrade has been done. He asked me if the inverter was under load. I told him the load must have been about 800w or so. He said that's the problem and that's why the lower PCB blew.

There is not supposed to be any load on the inverter while a firmware update takes place. So i said that i can not determine when the update takes place as you request it on the website and they do it whenever they get to it. So he said I should specify a time that suits me when i request the update. To make sure the inverter is bypassed and no load is present.

Don't know what to make of this. As I have done one previous update and all were fine. As did many of you guys also do updates at any random time and did not have issues.

Anyway, my inverter is back home and being installed tomorrow.

Wouldn't the inverter have shut down the load while the update is in progress?

 

[W@P]

Do you have all the switches installed to bypass the inverter? What do you need, a changeover before inverter and between inverter and loads?

I believe I do yes. I have a changeover before the inverter for eskom and generator and then there is another switch that removes the load from the inverter AFAIK. Not 100% sure.

 

[W@P]

Interesting. I assume he is talking about the "lower board" as in the lower one in the sandwich, which is the one with all the power electronics mounted to the heatsink. It sounds like a flaw in their in their update mechanism, as the inverter should put itself in bypass first before doing the update.

I would assume the same yes.