WA MyBB Special stopped?

Mier

Mier

Expert Member
Joined
Mar 30, 2007
Messages
1,391
Reaction score
125
Location
Somerset West
So, for the last few months I've been on the WA MyBB special (ADSL Complete 7 package 50% discounted, in other words fastest ADSL line + 30GB data for R499/month)

Today, I get my statement and now I'm on a Home Smart 30GB package without the discount, so they are invoicing me R999 instead of R499.

Has anyone else noticed this ?

If they just decided to stop the special, I'm cancelling the 30GB data since I also have uncapped with AH.

(Sent them an e-mail, waiting for reply)

EDIT: OK, sorted out after a quick call to WA billing. If you're also on this special, I suggest you check your invoice to avoid a nasty surprise.
 
Last edited:
Make sure it wasn't one of those "for the first 3 months only" type of deals. WA have a few of those .
 
Mier said:
So, for the last few months I've been on the WA MyBB special (ADSL Complete 7 package 50% discounted, in other words fastest ADSL line + 30GB data for R499/month)

Today, I get my statement and now I'm on a Home Smart 30GB package without the discount, so they are invoicing me R999 instead of R499.

Has anyone else noticed this ?

If they just decided to stop the special, I'm cancelling the 30GB data since I also have uncapped with AH.

(Sent them an e-mail, waiting for reply)
Click to expand...

Hi Mier

If you were on a MyBB special from us, you should remain on that package.

I have PM'ed you for information in order for me to investigate further.
 
diabolus said:
Make sure it wasn't one of those "for the first 3 months only" type of deals. WA have a few of those .
Click to expand...

This was a limited special that I've been receiving since April (I think). Anyway, it's sorted now and I'll continue getting the discount in future.
 
Is it just Meir? A systematic error? A random error? Will a lot of people who don't check their invoices be in for a nasty surprise come December?
 
Gatecrasher said:
Is it just Meir? A systematic error? A random error? Will a lot of people who don't check their invoices be in for a nasty surprise come December?
Click to expand...

I suspect it may have something to do with the change from "Complete 7" to "Home Smart 30GB". That's why I started a thread, as a heads up to others on this special.
 
I can also report that I checked my latest invoice and have been billed R999 instead of the usual R499 :cry:

Have sent their billing department an email, waiting for a response.
 
No hassles on my side.

My understanding is that the special will exist until we cancel
 
You are not the only one...

I by chance had a look at my WebAfrica statement, sent today: WA canceled my MyBB 11GB special with an increase of R 330.00, via debit order.

When I called, they informed that I never qualified - although, I have been receiving the discount since March. When I informed that they should cancel the account, as I am not prepared to pay the additional R 330.00 they said that I was required to inform them before the 20th of the month, although they never called me or sent any notification of the increase in pricing and I by chance, picked up the additional charge .

I'm tired of this company's bull$hit - I have also requested them to cancel my 50GB Titan account, however after 10 telephone calls I still don't know what is going on.

If you are going to say something on the web about WebAfrica's poor connectivity, be cautious - if they are supplying you with any of their discounted accounts.

I will cancel my 30 GB account held with them next month as well.

I am no longer comfortable with the way this company is doing business - services and connectivity has gone down the drain.

They can keep their "superior" network to themselves.

Extremely disappointed.
 
Hi Guys

I am having this investigated immediately, it seems like theres been a billing oversight somewhere along the line. These specials absolutely should still be at the same rate.

who.is.michael said:
I by chance had a look at my WebAfrica statement, sent today: WA canceled my MyBB 11GB special with an increase of R 330.00, via debit order.
Click to expand...
Could you elaborate here pls, are you saying we cancelled an account of yours without your request?

who.is.michael said:
If you are going to say something on the web about WebAfrica's poor connectivity, be cautious - if they are supplying you with any of their discounted accounts.
Click to expand...
Are you implying we would revoke a special from a customer because they say something bad about us? This is definitely not the way we do business. We embrace criticism and feedback.
 
I'm on that MyBB special for R199 for 30 gigs per month, I noticed for the first time today that the discount of R1000 odd has an expiry date on it 31 December, I logged a call via the web interface and they confirmed with me that it is a lifetime discount.

I suggested to them that they then fix the discount description otherwise I will have a hernia in December if I get a bill for R1200. Lets hope they fix these little problems.
 
My 30GB for R199 package is still active and being correctly invoiced... I'm sure they will sort it out for you. Probably just a small billing issue.
 
waroop said:
Hi Guys

I am having this investigated immediately, it seems like theres been a billing oversight somewhere along the line. These specials absolutely should still be at the same rate.
Click to expand...

I called to confirm > 10 calls, I no longer qualify and cannot cancel the account.


waroop said:
Could you elaborate here pls, are you saying we cancelled an account of yours without your request?
Click to expand...

Sent you a PM, Fees increase by R 330.00, discount cancelled; I am not allowed to cancel the account - as it is after to 20th, although I was never informed that I no longer qualify for the discount (called to confirm), I only noticed it by chance as I checked the statement I received today.


waroop said:
Are you implying we would revoke a special from a customer because they say something bad about us? This is definitely not the way we do business. We embrace criticism and feedback.
Click to expand...
- I am not implying anything.
 
Ok, received an email from WA and the reason for the mix up is due to the name change. They will continue to honour the discount :love:
 
SL1v3R said:
Ok, received an email from WA and the reason for the mix up is due to the name change. They will continue to honour the discount :love:
Click to expand...

It seems you are correct, had to call them and apparently now I qualify again, after the billing department insisted I do not qualify...

Waiting on email confirmation.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X