Waiting for feedback on queries

S

shez

Well-Known Member
Joined
Jul 5, 2010
Messages
185
Reaction score
4
Location
Pretoria
Good day,

I have emailed queries and even sent the same queries via the website no feedback has been provided.

Please kindly investigate the sms charges as I have not sent out any sms's from this number since I have migrated to contract. My number was on prepaid sim sonke and was migrated on the 2nd of May so any sms's sent on the 1st of May or prior was deducted from my prepaid account.

Also please confirm the banking details that you have on record for this account I have requested banking details to be changed via the call centre.
The last four digits of the correct account should be 7989

Also, the amount of R199 that was debited from my account does not reflect on this invoice.
• FNB :-) R199.00 paid from cheq a/c..528698 @ Eft. Ref.Telkom8ta Khu2014041. 20Apr 00:00
 
This query is directed at Telkom Mobile representative. I have sent an email 8 days ago... No feedback.
 
shez said:
Good day,

I have emailed queries and even sent the same queries via the website no feedback has been provided.

Please kindly investigate the sms charges as I have not sent out any sms's from this number since I have migrated to contract. My number was on prepaid sim sonke and was migrated on the 2nd of May so any sms's sent on the 1st of May or prior was deducted from my prepaid account.

Also please confirm the banking details that you have on record for this account I have requested banking details to be changed via the call centre.
The last four digits of the correct account should be 7989

Also, the amount of R199 that was debited from my account does not reflect on this invoice.
• FNB :-) R199.00 paid from cheq a/c..528698 @ Eft. Ref.Telkom8ta Khu2014041. 20Apr 00:00
Click to expand...

Hi Shez

Can you kindly PM us your contact details so we can call and assist further.

Regards
Telkom Mobile
 
Last edited:
Got my feedback... Queries being escalated to billing for feedback :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X