Waiting time

[joey_jordison]

How long did you guys wait before they came to install the line, i'm now waiting a month and a half, is this normal??

 

[stoke]

I waited 2 months the first time back in 2000, then 4 months this year when i moved. Don't hold your breath.

The more you know - the worse it gets.

 

[joey_jordison]

Damn are the tech guys cripple or something, why are they taking so long? Is it really that big mission to install ADSL?

 

[loosecannon]

the bigest joke is every where else in the world you have to install it yourself and takes a very short time to configure ... i guess telkom are so greedy for profit they understaffed and dont care about customer service ...

so if you have shares feel guilty ... you are earning someones salery they retrenching ...

 

[TheVoice]

Well technically there's nothing to actually "install", which is the whole point of ADSL in the first place. Everything is changed on the provider's side of things, all the customer has to do is plug in the modem and microfilters, and bang.

Telkom is fully aware of this, when I had my ADSL installed in June and I cosntantly complained because they were taking to long and always changing the isntallation date, I was put through to a nice chap called Ben who helped me out - he made my ADSL line a priority and even phoned me at 7:30 in the morning to say his techies had done what they were told to.
Sure enough they had, plugged my modem in and it connected! No techie ever came to the actual house during the entire process, and hasn't since.

 

[mulder]

Hi Guys & Gals

I had my ADSL line installed recently. Here's how it went...

* Order placed on 10-Aug-04 (was told it could take up to 21 working days)
* Phoned every second day to check on progress (whether line length is okay, compliant etc)
* Received a call on 18-Aug-04 to say that the techie is coming over to 'install' the line

Was pleased with this outcome. Spoke to a friend in their Transmission department who said he asked his buddies to bump my order up the queue.

This might be the only reason I received the line in record time?

TheVoice is correct, nothing to 'install' - just maybe reroute your phone line to a better spot if you like, & then just fit in the microfilter.

Cheerz,
mulder



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