Wanatu cuts drivers' basic salaries and adds performance incentive system

supersunbird said:
But he mentions telling the person where you want to go in Afrikaans, doesn't even work like that on Uber, you put the destination when booking the trip on app...
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If I may ask, so when your pick up arrives, and you get into the vehicle you don't greet the driver ?and then thereafter just confirm if they have the correct destination, and maybe make some small talk with them if you feel like it ?
 
Quicks said:
"Wanatu confirmed that it had reduced its guaranteed salary component for drivers as part of a new compensation model aimed at encouraging optimal performance."

How do you encouraging people saying guess what you getting paid less now or need to work longer hours?

I am no fan of ANC government, but maybe they can be useful and use the labor law to sort it out! Because that's just BS!
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“To date, all drivers have been paid the same, regardless of performance, achievement of goals, or service quality. There was no formal mechanism in place to reward excellent performance or to address poor performance,” it said.

“The new system makes it possible for drivers to earn more than they currently do while advancing fairness and accountability.”
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So you are encouraging the good ones to stay good because they’ll get more money.

And you aren’t rewarding the bad ones, so they are encouraged to either do better or GTFO.
 
NoStepOnSnek88 said:
If I may ask, so when your pick up arrives, and you get into the vehicle you don't greet the driver ?and then thereafter just confirm if they have the correct destination, and maybe make some small talk with them if you feel like it ?
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How would they have any other destination? You confirmed it before the trip and already set it in stone before they collected you so it can’t be wrong.

As for greeting and small talk it’s really not much different to Uber where most of them barely speak English.
 
Urist said:
Afrikaans uber confuses me. why not just uber alternative? Afrikaans guy picking you up and you must say in afrikaans where you want to go?
Seems like limiting your market a little, to people who are 99% bilingual.
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You don’t say where you want to go, you already did that before you booked them.

And as for the rest it’s no different to Uber…they don’t speak English either.
 
SauRoNZA said:
How would they have any other destination? You confirmed it before the trip and already set it in stone before they collected you so it can’t be wrong.
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I just tend to confirm things and make 100% sure before anything commences, again I'm talking in general, and referring to any ehailing, bus, taxi, transport service etc.

SauRoNZA said:
As for greeting and small talk it’s really not much different to Uber where most of them barely speak English.
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I guess I should have made it clear, I was referring to any ehailing, bus, taxi, transport service.
I do still greet, and be as polite as possible.

Usually this would be the standard greeting.
Hi are you (insert name).
How are you doing today?
You having a busy day?
Then before I get out, thank you and take care, have a great day further.

If they're very talkative or want to engage in small talk, I'll do that, just being polite. 🤷‍♂️

PS: I've personally only used UBER myself and I'm not using it a lot, a few times per year, I worked as an UBER driver around 2015 as a "second income" for about 8 months.
BTW, I'm Afrikaans.
 
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SauRoNZA said:
You don’t say where you want to go, you already did that before you booked them.

And as for the rest it’s no different to Uber…they don’t speak English either.
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Seems like quite the exaggeration. Never encountered an Uber (or even Bolt) driver in South Africa that didn’t speak at least some basic English. Even the Somalis and other foreign drivers spoke decent English. It might just have been that they didn’t want to converse with you.
 
I have used them a couple of times, happy with their offering in general.

I do however wonder about the latest performance incentive....

The only complaint I have thus far is that some of the drivers drive painfully slow and overly cautious. Frustratingly so. If you have ever been driven by someone who has just passed their drivers license - it's the same thing - instead of assuring you that they are competent and being careful it actually makes you nervous because they seem tense and scared of driving.

When I tried to find out why previously, the driver alluded to the fact that they are penalised for speeding and reckless driving etc. If this new incentive scheme forces them to drive even more nervously it would seriously dissuade me from using them.
 
die_koos said:
I have used them a couple of times, happy with their offering in general.

I do however wonder about the latest performance incentive....

The only complaint I have thus far is that some of the drivers drive painfully slow and overly cautious. Frustratingly so. If you have ever been driven by someone who has just passed their drivers license - it's the same thing - instead of assuring you that they are competent and being careful it actually makes you nervous because they seem tense and scared of driving.

When I tried to find out why previously, the driver alluded to the fact that they are penalised for speeding and reckless driving etc. If this new incentive scheme forces them to drive even more nervously it would seriously dissuade me from using them.
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Maybe they have one of those Discovery like tracking systems that detect "harsh" driving, with false positives having affected those drivers before.
 
Azbubu said:
Seems like quite the exaggeration. Never encountered an Uber (or even Bolt) driver in South Africa that didn’t speak at least some basic English. Even the Somalis and other foreign drivers spoke decent English. It might just have been that they didn’t want to converse with you.
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It is completely an exaggeration.

Point is the experience will be exactly the same as someone who speaks Afrikaaans as a first language and English as a second.
 
SauRoNZA said:
You don’t say where you want to go, you already did that before you booked them.

And as for the rest it’s no different to Uber…they don’t speak English either.
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would rather support them then, local is lekker. I was just confused why it's called Afrikaans uber.... picked up it's because they're using Afrikaans drivers. Cool. Jobs are scarce and more power to them.
 
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