Warning: This is Afrihost support

[Conkill]

So thinking of Afrihost for an ISP, I would think again.

If you want support form Afrihost, you can't phone them, you have to request a call back, hours later and still no call back, so either they have loads of issues more than what they would admit, or they just have really bad support service, I have had support request that simply never got attended to, they NEVER answer or got back to me.

So i just tried whatsup, and guess what 1 operator has to attend to multiple support request at the same time, when I ask for his full attention i was told he would request a call back because I'm not willing to wait while he deals with other customers.

So that is what you get at Afrihost, long gone are the days that Afrihost was actually good at support, I charge my client a flat rate of R450 to sort out problems, and Afrihost takes hours to respond, while i sit at the client and wait the bill racks up and afrihost is focusing on other clients, so all they trying to do is make you believe your being helped.

It's quicker to change ISP's than to get support that is the reality with Afrihost

 

[mr_norris]

So thinking of Afrihost for an ISP, I would think again.

To each their own, but I've had no deal-breaking trouble with them for the past 7 years.

If you want support form Afrihost, you can't phone them, you have to request a call back, hours later and still no call back, so either they have loads of issues more than what they would admit, or they just have really bad support service, I have had support request that simply never got attended to, they NEVER answer or got back to me.

I have been fine with their whatsapp support. They are not fast, but they always help in the end. You can call them - number is on their website:

 

[Anthro]

@AfriFella & @AfriGuy and @Afrihost-Gian
You are dropping that support ball again.

 

[AfriFella]

@AfriFella & @AfriGuy and @Afrihost-Gian
You are dropping that support ball again.

So thinking of Afrihost for an ISP, I would think again.

If you want support form Afrihost, you can't phone them, you have to request a call back, hours later and still no call back, so either they have loads of issues more than what they would admit, or they just have really bad support service, I have had support request that simply never got attended to, they NEVER answer or got back to me.

So i just tried whatsup, and guess what 1 operator has to attend to multiple support request at the same time, when I ask for his full attention i was told he would request a call back because I'm not willing to wait while he deals with other customers.

So that is what you get at Afrihost, long gone are the days that Afrihost was actually good at support, I charge my client a flat rate of R450 to sort out problems, and Afrihost takes hours to respond, while i sit at the client and wait the bill racks up and afrihost is focusing on other clients, so all they trying to do is make you believe your being helped.

It's quicker to change ISP's than to get support that is the reality with Afrihost

Hey Conkill, I understand that your experience with us has been poor and I am so sorry about that. My team and I are willing and able to do all we can to assist. Please drop me a PM with your clientzone username so I can have a look.

 

[AfriFella]

@AfriFella & @AfriGuy and @Afrihost-Gian
You are dropping that support ball again.

Hey Anthro, I understand how you feel about us, I am so sorry that we have let you down. My team and I are here to assist our clients here on mybb.