Web Africa ADSL general feedback

Openweb is supplying business bandwidth for their home uncapped users.

MrBEEP said:
Hey Friends

Over the weekend, we will assign most of the business bandwidth over to consumer packages, so it should be much better than currently.
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What's WA going to do to compensate for the issues their home uncapped users are experiencing?
 
I wasn't telling you to move users to other accounts, I was asking if WA is doing anything to help out customers suffering issues. It was a simple question. :)

Anyone else notice how snappy and short-tempered Jeff has become lately? And not just with those of us needling him, but with customers as well? Are they overworking you at WA, Jeff? :p
 
I've become short tempered? Really? Not that I've noticed....
Anyway, it's been a really busy day - so today my posts have been a little shorter and to the point.

We've done a lot already to sort our customers out. As mentioned in other threads, we've acquired additional capacity on our fail-over links and been in constant communication with everyone - on a lot of platforms :)
 
Additional capacity for our fail-over international links have been brought online, so improved international experiences should be improved. Let us know :)
The repair ship is still en route, unfortunately a fix won't be able to be implemented tonight, hopefully tomorrow!
 
Graal said:
I wasn't telling you to move users to other accounts, I was asking if WA is doing anything to help out customers suffering issues. It was a simple question. :)

Anyone else notice how snappy and short-tempered Jeff has become lately? And not just with those of us needling him, but with customers as well? Are they overworking you at WA, Jeff? :p
Click to expand...

Try playing the Ball, not the man... I'd like to see you keep a sense of humour when faced with a barrage of complaints day-in and day-out... Jeff may be the representative here, but he's not responsible for some idiot cutting a cable in half with his tractor/ship. I'm certain you think you're very funny with your chirps, but actually you're not. There are a lot of us affected by what happened, but few stoop as low as you to get personal, and then try and hide it behind emoticons. Give the guy a break - try be an iBurst customer and see how that pans out. They don't even bother replying.
Keep up the good work, Jeff - I appreciate it, for one.
 
Weird. I still can't play. I can start a game but about 20 seconds later disconnects.
 
Durandal said:
Try playing the Ball, not the man... I'd like to see you keep a sense of humour when faced with a barrage of complaints day-in and day-out... Jeff may be the representative here, but he's not responsible for some idiot cutting a cable in half with his tractor/ship. I'm certain you think you're very funny with your chirps, but actually you're not. There are a lot of us affected by what happened, but few stoop as low as you to get personal, and then try and hide it behind emoticons. Give the guy a break - try be an iBurst customer and see how that pans out. They don't even bother replying.
Keep up the good work, Jeff - I appreciate it, for one.
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Uh-huh. I disagree with you. I didn't intend it as a personal attack, so I'm sorry that you misinterpreted my post. :)

If you'd bothered to check my posting history in this thread, you'd see that I have on numerous occasions actually commended Jeff for everything he does here. I'm a bit foggy on the exact details, but in a PM conversation with him once I said something along the lines of him seeming to be the only WA employee who seems to care about doing his/her job properly.

I also don't recall blaming WA or Jeff for the Sat3 issues. :)

All I want to see happen is that WA retake it's mantle of being the premier ISP in SA, instead of it just being empty claims.
 
Hmm... How come when I want to cancel my uncapped account I get error screen? WAJeff?

Edit: I submitted a support ticket. I assume this account will be active till end of July 2012?
 
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TelkomUseless said:
Hmm... How come when I want to cancel my uncapped account I get error screen? WAJeff?

Edit: I submitted a support ticket. I assume this account will be active till end of July 2012?
Click to expand...

What error do you receive?
No reported issues with the sites, however I have seen some issues with Google Analytics communication from SA - US.

Support would be able to help though :)
 
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