Web Africa ADSL general feedback

An error has occurred.

Please try again later or contact support.

Yes.. I know very descriptive. Just click on cancel ... and 2 secs later.

This is a server side issue. Don't think it has anything to do with with Google Analytics ... but hey!
 
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TelkomUseless said:
An error has occurred.

Please try again later or contact support.

Yes.. I know very descriptive. Just click on cancel ... and 2 secs later.

This is a server side issue. Don't think it has anything to do with with Google Analytics ... but hey!
Click to expand...

Hhhmm that is odd.
Let's see what Support has to say, they'll be able to sort things for you :) Don't have access to certain system from home unfortunately.
 
Grimspoon said:
You have to phone in, the cancel option on the site doesn't work :rolleyes:
Click to expand...

Wow it still doesn't work after being reported by myself YEARS ago? lol?

/goes to find the post... if possible.

:edit
found a post


Pr⊕phet said:
i have that some times too, and i have also requested the account cancellation button fix long ago.

on service levels its been more good than bad for me, but i have had bad ones too, no one is perfect.

only thing that gets me is when company go ...."it have been considered and *maybe* at later stage" - so and what in the mean time ?!

anyways stopping my prepaid and local only because
  • 7GB fire semi shaped from openweb for R399, which is unshaped after hours and 2GB more of usage as to what i would have paid for 7GB saix shaped from wa (5GB + 2x 1GB = R430).
  • axxess local prepaid for R12p/g as to wa's R19p/g.

only product worth while offered for myself personally is their multi realm unshaped, one price 2 options - either verizon or saix.
Click to expand...


/continues
 
Graal said:
Uh-huh. I disagree with you. I didn't intend it as a personal attack, so I'm sorry that you misinterpreted my post. :)

If you'd bothered to check my posting history in this thread, you'd see that I have on numerous occasions actually commended Jeff for everything he does here. I'm a bit foggy on the exact details, but in a PM conversation with him once I said something along the lines of him seeming to be the only WA employee who seems to care about doing his/her job properly.

I also don't recall blaming WA or Jeff for the Sat3 issues. :)

All I want to see happen is that WA retake it's mantle of being the premier ISP in SA, instead of it just being empty claims.
Click to expand...

Then I apologise. Just have seen too many attacks on reps here who try their best but are let down by their companies in one way or another. Jeff has always helped me whenever he can, and in that I support him.
 
TelkomUseless said:
Thanks
I openend a ticket. They can phone me.. I'm not spending more money or time on cancelling a service.
Click to expand...

Morning TelkomUseless,

Has support managed to sort things out for your? If not, please PM your details and I will follow-up.
 
WAJustinW said:
Morning TelkomUseless,

Has support managed to sort things out for your? If not, please PM your details and I will follow-up.
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Hi WAJustinW

Yes. Support helped me cancel the account. Thanks

Weird, I see my download for today , between 18:00 - 19:00 is 552.03 MB which is impossible. I'm on 1 meg. 360MB is max about. But just wanted to say.

Thanks
 
TelkomUseless said:
Hi WAJustinW

Yes. Support helped me cancel the account. Thanks

Weird, I see my download for today , between 18:00 - 19:00 is 552.03 MB which is impossible. I'm on 1 meg. 360MB is max about. But just wanted to say.

Thanks
Click to expand...

Does it show in the control panel any other telephone lines that your own? Got DSL secure activated?
 
Downloads are incredibly slow tonight. Browsing is okay, but the actual downloads are timing out. Torrents are going at 2KB/s. Is anything up, maintenance maybe?

Speedtest.net times out (500+ms ping to Newlands)
MyBB speedtest times out
Ping / tracert to wa.co.za is ~10ms on each hop
Dota 2 latency to EU is ~200

Anyone else?
 
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As I type, d/loading a torrent at 350kb/s and streaming a Youtube HD video (still having problems where the Youtube buffering just stops though)
 
Jase said:
As I type, d/loading a torrent at 350kb/s and streaming a Youtube HD video (still having problems where the Youtube buffering just stops though)
Click to expand...

That's a Youtube thing...does the same for me at work on a 100mbps DFA link.
 
VeNGeNCe said:
Downloads are incredibly slow tonight. Browsing is okay, but the actual downloads are timing out. Torrents are going at 2KB/s. Is anything up, maintenance maybe?

Speedtest.net times out (500+ms ping to Newlands)
MyBB speedtest times out
Ping / tracert to wa.co.za is ~10ms on each hop
Dota 2 latency to EU is ~200

Anyone else?
Click to expand...

Are you still having issues? I can confirm we had no reported issues last night.

Please PM your client code so I can have our support investigate further.

Thanks
 
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