Web Africa ADSL general feedback

[AthenianOwl]

Jeez, that's slow, may I ask what line speed and is it a business account?

2Mbps but streaming and web browsing are slow. Yeah, it is Still waiting for a reply from WA support team.

 

[sybertiger]

When will it ever get better? It's been like this for quite a long time. After 5pm, everything's back to normal. It is us being screwed around by WA during business hours right now.

thing is i have bad speed after5!

 

[PsyCLown]

I have not had any issues with my WA capped account, although I only get home at around 5.15 PM soo...

 

[JesseG]

Jeez, that's slow, may I ask what line speed and is it a business account?

Sorry, I only checked my post now, for 2mbps, that speed is right...
but you are concerned with the issues with streaming and web browsing, perfectly understandable...
I was considering moving to WA next month, I am having serious doubts now....

 

[Webafrica Helper]

Hi Guys,

Our Network team are not aware of any network issues and we will need to investigate each issue on a case by cases basis so can everyone having issues PM me your account details, local & international trace route results as well as speed test results so I can pass it on.

As soon as I can get this details I will escalate it.

 

[Radient]

Hi, I haven't followed all the troubles on here, but thought I just wanted to add my own story. Today is the 11th of the month, and my 4mb home uncapped account was at 36gigs for the month. I average about 100 gigs only, so this was spot on. I have however for the past few days been forced to use afrihost and mweb accounts due to slow speeds on my main Webafrica account. I finally had enough, and investigated, and saw that I was on a "3 star" rating. I'm not sure what all of that entails, but I know that every aspect of the internet was extremely slow.

Now I might be completely wrong about this, but I don't think a measly 36 gigs over the past 11 days is excessive, and I definitely didn't think I should be throttled so severely, whether that be during day or night. My heaviest usage was in the middle of the period, and even then it was only about 6-8 gb for the day. It was explained to me per telephone support about not working with specific limits, and about 10 day rolling periods etc, but I still find the idea of throttling an uncapped account so severely after 36 gigs ridiculous.

I was forced to revert to a capped account for the remainder of the month, since even stock tickers etc was being delayed. I'll decide what to do then...even the lowest accounts with the other isps I've tried gave me better service.

First major trouble that I've had with WA, but it seems it's just their SOP.

 

[Impregim]

WA is a joke! - Routing is all messed up. Same with the capped pro accounts.

Will test some more, otherwise CANCEL.

 

[PsyCLown]

My capped account is perfect!! It is a normal cheapy home capped account. -shrugs-

 

[AthenianOwl]

Good Day

Thanks for your email.

Yes that is correct, you are currently being throttled. So websites that require high amount of downloading will take longer to respond.

Description
High volume protocols throttled to 10% line speed during office hours 06:00 - 18:00

Users impacted
Approx 5% of users

Why would I be in this category
Your usage within a 10 day rolling window was flagged as being high in hours 06:00 - 18:00 and/or very high in hours 18:00-24:00. High usage from midnight to 6:00 does not affect your category

Please let us know if you would require any further assistance.

My usage stats (last 10 days):

This months usage: 69.3 GB
10 day usage: 67.1 GB

Seriously? I'm paying R400p/m for this piece of sh_t! SCREW YOU AND YOUR SHAPING POLICY! SCREW YOU!

 

[sybertiger]

the webafrica 2
thats what i get from random youtube on the free cap account

then on webafrica3
i switched back to 10mbps BUSINESS uncap
and get horrable speed
and guess what support tells me

"Good Evening,

I have checked your results that you have provided and can see that the tests that you have conducted with both the uncapped and capped account shows similar results.

Could you please do another traceroute test when the uncapped account does seem to slow down again.

Thanking you kindly.

Regards,
Jessemaine"

wtf....
also closed the ticket and its still not fixed

 

[sybertiger]

account worked well till 9pm then it just goes bad

but the cap account still goes strong

 

[Zewp]

>testing WA account at SO
>4mb WA home uncapped
>wonder why dota 2 update is downloading at 8kb/s
>international speedtest < 50kb/s
>local speedtest > 250kb/s
>usage for the month = 11gb
>5 star rating
>lol

WebAfrica. The premier ISP of South Africa.

 

[ajules]

WebAfrica. The premier ISP of South Africa.

So which premier ISP are you with?

 

[Pho3nix]

Online gaming is a joke this weekend. 1st month in after I heard great things and Afrihost is actually better

Constant disconnections
Maybe time I tried Crystal Web.

 

[Zewp]

So which premier ISP are you with?

I'm with a ****stain of an ISP where I'm lucky enough to have a decent connection, even though others don't. Does that change the fact that WA is ****?

 

[ajules]

I'm with a ****stain of an ISP where I'm lucky enough to have a decent connection, even though others don't. Does that change the fact that WA is ****?

Still haven't answered my question.

 

[Zewp]

Maybe because it's completely irrelevant? 50kb/s on international on a Saturday night is crap no matter who says so.

 

[ajules]

Maybe because it's completely irrelevant? 50kb/s on international on a Saturday night is crap no matter who says so.

Disagree.More convenient for you not to answer my question.

 

[Zewp]

lol. okay boy.

If you want proper internet, go with Crystal Web. It seems they're fast becoming the only viable option in SA.

 

[ajules]

lol. okay boy.

If you want proper internet, go with Crystal Web. It seems they're fast becoming the only viable option in SA.

Still sidestepping my question and now feigning ignorance.....just lol