Web Africa ADSL general feedback

Zewp said:
Obtuse? Because we were struggling to get a 60mb Dota 2 update downloaded on a 4meg Home Uncapped on 5 stars with 11GB used for the month, while the WA capped account downloaded it within seconds?

Chevron, I think you need to open a dictionary and look at what the word obtuse means. It's more applicable to you than me in this situation.
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You were the one that fought with someone for almost two pages of this thread about what account you're on. Not me.

So definitely Obtuse.
 
JesseG said:
Ok, guess I won't be joining WA then...seems they have just the same amount of issues as the next ISP, any other ISP I should check out
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Crystal web seems to be getting lots of favourable press. Maybe try and compare them and WA if doable.
 
Zewp said:
I still think you need to go read up on what the word obtuse means, bub.
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obtuse
əbˈtjuːs/Submit
adjective
1.
annoyingly insensitive or slow to understand.
"he wondered if the doctor was being deliberately obtuse"
2.
(of an angle) more than 90° and less than 180°.
"an obtuse angle of 150°"
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So please explain to me how definition 1 doesn't describe you?
 
yoh okes

The thread name is Web Africa ADSL general feedback - not lets moan and argue about a bunch of **** take it else where please.

thank you
 
Radient said:
Hi, I haven't followed all the troubles on here, but thought I just wanted to add my own story. Today is the 11th of the month, and my 4mb home uncapped account was at 36gigs for the month. I average about 100 gigs only, so this was spot on. I have however for the past few days been forced to use afrihost and mweb accounts due to slow speeds on my main Webafrica account. I finally had enough, and investigated, and saw that I was on a "3 star" rating. I'm not sure what all of that entails, but I know that every aspect of the internet was extremely slow.

Now I might be completely wrong about this, but I don't think a measly 36 gigs over the past 11 days is excessive, and I definitely didn't think I should be throttled so severely, whether that be during day or night. My heaviest usage was in the middle of the period, and even then it was only about 6-8 gb for the day. It was explained to me per telephone support about not working with specific limits, and about 10 day rolling periods etc, but I still find the idea of throttling an uncapped account so severely after 36 gigs ridiculous.

I was forced to revert to a capped account for the remainder of the month, since even stock tickers etc was being delayed. I'll decide what to do then...even the lowest accounts with the other isps I've tried gave me better service.

First major trouble that I've had with WA, but it seems it's just their SOP.
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Hi Radient,

Could you PM me your account details so I can check your usage stats and if you on a 3 star rating it should go back to normal after about 5:30pm?


Impregim said:
WA is a joke! - Routing is all messed up. Same with the capped pro accounts.

Will test some more, otherwise CANCEL.
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Could you please post your trace route results showing the routing issues and also PM me you account details so I can get our guys to take a look.
 
DarkSpectre said:
My usage stats (last 10 days):



Seriously? :confused: I'm paying R400p/m for this piece of sh_t! SCREW YOU AND YOUR SHAPING POLICY! SCREW YOU! :mad:
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Hi DarkSpectre,

Not sure what you would like me to do here :confused: as we have had a number of discussions on the fact that your current account is not suited for your requirements. If you are being affected by throttling then you are using too much data between 06h00-00h00 during the 10 day rolling period.

The ball is in your court so if you not happy with this then you need to make a change to either or a suitable capped or a bigger Business account.
 
sybertiger said:
View attachment 148490
View attachment 148492

the webafrica 2
thats what i get from random youtube on the free cap account

then on webafrica3
i switched back to 10mbps BUSINESS uncap
and get horrable speed
and guess what support tells me

"Good Evening,

I have checked your results that you have provided and can see that the tests that you have conducted with both the uncapped and capped account shows similar results.

Could you please do another traceroute test when the uncapped account does seem to slow down again.

Thanking you kindly.

Regards,
Jessemaine"

wtf....
also closed the ticket and its still not fixed
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sybertiger said:
account worked well till 9pm then it just goes bad

but the cap account still goes strong
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Hi sybertiger,

I have requested that our ADSL team assist you with finding the cause of your speed issues. A Senior has been assigned to your task and will be in touch shortly.



Zewp said:
>testing WA account at SO
>4mb WA home uncapped
>wonder why dota 2 update is downloading at 8kb/s
>international speedtest < 50kb/s
>local speedtest > 250kb/s
>usage for the month = 11gb
>5 star rating
>lol

WebAfrica. The premier ISP of South Africa.
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Hi Zewp,

Can you please provide me with speedtest and trace route results on your account so I can see why there is an issue. You should have no issues on a 5 star account.



Pho3nix said:
Online gaming is a joke this weekend. 1st month in after I heard great things and Afrihost is actually better :sick:

Constant disconnections :mad:
Maybe time I tried Crystal Web.
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Hi Pho3nix,

I will need your account details as well and the same test results (trace route & speedtest) so I can get our team to investigate.
 
B1G_WH1T3 said:
Hi

I have a problem with a specific game, now at first me and the webafrica team thought it was a issue with my uncapped, but after our Dslam got upgraded and the congestion went away now I can see that this specific game is being shaped, all other steam games are fine except for this one.

Please take a look at the port and provide feedback.

Ports :
80
8095
12995
20481
6112

TCP : 12995,20481 and 6112 is very important as its is very very latency sensitive.

the entire post for reference from path of exile is : www.pathofexile.com/forums.view-thread/537709#p4832625
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Hi B1G_WH1T3,

Can you PM me your account details and I will ask our team to assist.
 
Hey webafrica helper,i tried streaming on my wd player today @about 14.00 but it buffered constantly.I used the lowest quality but it didnt seem to help the situation at all.There is nothing wrong with my line or speed tests.Why do people like me have to be punished?I am on a capped account,hardly exceed cap and i do not torrent at all.I refuse to go your capped pro route,as it is a waste of money.You need to change your shaping policies on capped accounts.
 
Assistance please, I moved to Webafrica (90GB capped) from Afrihost (100GB capped) based on poor netflix streaming and based on advice from this forum.

At the beginning I did not have issues with netflix but I did notice that browsing seemed to be slower. For the past few weeks streaming is worse and worse to the point that it is not usable. So far I only used 39GB.
We are trying to watch netflix just now and SWAMBO is not happy. Area Durbanville, 10Mbps line.
What to do, reconfigure, move to another ISP?
 
aleksandar said:
Assistance please, I moved to Webafrica (90GB capped) from Afrihost (100GB capped) based on poor netflix streaming and based on advice from this forum.

At the beginning I did not have issues with netflix but I did notice that browsing seemed to be slower. For the past few weeks streaming is worse and worse to the point that it is not usable. So far I only used 39GB.
We are trying to watch netflix just now and SWAMBO is not happy. Area Durbanville, 10Mbps line.
What to do, reconfigure, move to another ISP?
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Hmm. Web Africa is perfect for streaming for me - work account. Maybe contact support just to check?

Otherwise Crystal Web has been great for me at home and their support is tops. :D Get a fusion account!
 
astroboi89 said:
Hey webafrica helper,i tried streaming on my wd player today @about 14.00 but it buffered constantly.I used the lowest quality but it didnt seem to help the situation at all.There is nothing wrong with my line or speed tests.Why do people like me have to be punished?I am on a capped account,hardly exceed cap and i do not torrent at all.I refuse to go your capped pro route,as it is a waste of money.You need to change your shaping policies on capped accounts.
Click to expand...

aleksandar said:
Assistance please, I moved to Webafrica (90GB capped) from Afrihost (100GB capped) based on poor netflix streaming and based on advice from this forum.

At the beginning I did not have issues with netflix but I did notice that browsing seemed to be slower. For the past few weeks streaming is worse and worse to the point that it is not usable. So far I only used 39GB.
We are trying to watch netflix just now and SWAMBO is not happy. Area Durbanville, 10Mbps line.
What to do, reconfigure, move to another ISP?
Click to expand...


Hi Guys,

Please PM me local and international speedtest and trace route results. Also include your account details and I will get our team to investigate the issue.
 
Hi Guys,

We picked up a issue in the CPT area which could have impacted the guys who were having speed problems which has been fixed it.

Can you please test and get back to us if you still having problems.
 
hi,sorry havent did the speed test/info supported ask for yet,my bad

formatted my pc last night so was bussy but updates downloaded nicely , also other pages loaded good,so was all good
just later that night things slowed down on youtube but other things was fine so prob just a bad day for youtube

but thx for the info :) good to know its been fixed
 
I dropped line to 8Mbps last night and streaming got better.
3764245027.png
 
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