Web Africa ADSL general feedback

I was hoping some people could provide any information while I wait for Web Africa to attend to my ticket. Requested 4 to 10mbps upgrade. My line is syncing at 8128 kbps, not 10240 kbps. How is this possible when it says I can get VDSL + 100mbps fibre? Upstream SNR is 6.8 dB and reporting an issue.

Tracing route to www.webafrica.co.za [41.185.61.34] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 51 ms 78 ms 7 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
4 7 ms 6 ms 6 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 8 ms 7 ms 7 ms 196.35.115.136
6 6 ms 7 ms 7 ms 196.26.78.33
7 7 ms 7 ms 7 ms wa-is.isdsl.net [196.38.72.84]
8 7 ms 7 ms 7 ms wnls-hr2-vl-140.wa.co.za [41.185.1.1]
9 8 ms 7 ms 14 ms wnls-whmcs-web03.wadns.net [41.185.61.34]

http://www.speedtest.net/my-result/4370039674

SAIX speed test:
Download Speed: 6915 kbps (864.4 KB/sec transfer rate)
Upload Speed: 811 kbps (101.4 KB/sec transfer rate)
Latency: 12 ms
2015/05/19, 7:52:27 AM

MyADSL speed test:
Download Speed: 6818 kbps (852.3 KB/sec transfer rate)
Upload Speed: 771 kbps (96.4 KB/sec transfer rate)
Latency: 163 ms
Jitter: 1 ms
2015/05/19, 7:53:35 AM
 
Last edited:
Hmm for the last week I'm getting pretty bad youtube streaming on WA. At work 40mbps VDSL and home 10mbps DSL. Both capped accounts. Youtube automatically selects 480p as default and when switching it to 720 the stream buffers every 30 seconds or so. My backup AH account streams perfect 720 currently. Whats up WA?
 
recre8 said:
Hmm for the last week I'm getting pretty bad youtube streaming on WA. At work 40mbps VDSL and home 10mbps DSL. Both capped accounts. Youtube automatically selects 480p as default and when switching it to 720 the stream buffers every 30 seconds or so. My backup AH account streams perfect 720 currently. Whats up WA?
Click to expand...

ditto.

please let us know if there are issues on the network.
 
So my complaint about Web Africa and the false advertising about their money back guarentee to the ASA was looked at and completed.

Am I allowed to post the full finding from the ASA here?
 
TheGrove said:
So my complaint about Web Africa and the false advertising about their money back guarentee to the ASA was looked at and completed.

Am I allowed to post the full finding from the ASA here?
Click to expand...

i sure hope so, but i would start a new thread, it will only get lost in the long arse thread :)
 
My mother tells me she called for a upgrade and they offered packages of like Bronze, Silver or Titanium, Gold and Platinum. Is this false?
 
Still waiting a response on my ticket since yesterday 2496989. You guys use to be on the ball, not anymore. Seriously disappointed.
 
8 am youtube streaming at 144p on... Business uncapped...

for the past week or so speeds have been terrible during the day and some nights like a system wide trotteling has kicked in. COntact support 3 days later get an apology email about the late reply and NOTHING about the speed issue.

I am 100% sure my telkom R199pm telkom uncapped is outperforming webafrica business uncapped and at least when you phone telkom they reply in a day NOT THREE....
 
I really don't understand this is gaming bandwith shaped or throttled?

2meg business: Speedtest gives me 2Mbps down, 50Kbps up and 19 ping. Youtube 144p with buffering... gaming to jhb 29ms but spikes randomly to 100+ ping.

I remember that the home uncapped accounts did this when I had the trail and it was webafrica support that said " business with have priority bandwith for gaming"

Did somethign change?
 
Yeah, I can't stream 720p anymore on Home Capped, haven't been able to for weeks now - sometimes not even 480p or 360p. Thought about moving back to business but doesn't sound any better..
 
diegoa said:
Still waiting a response on my ticket since yesterday 2496989. You guys use to be on the ball, not anymore. Seriously disappointed.
Click to expand...

Hi,

I've checked the ticked and our guys have adised you that Telkom has updated the fault with: ATM port RPOA1A P2-8-1 Congested - NF REF 67ARK241014 fault will be linked 21-may-2015 08:02:01. We'll keep you updated because there's no eta at the moment.
 
bgotapen said:
8 am youtube streaming at 144p on... Business uncapped...

for the past week or so speeds have been terrible during the day and some nights like a system wide trotteling has kicked in. COntact support 3 days later get an apology email about the late reply and NOTHING about the speed issue.

I am 100% sure my telkom R199pm telkom uncapped is outperforming webafrica business uncapped and at least when you phone telkom they reply in a day NOT THREE....
Click to expand...

Hi,

I have to admit that we're experiencing issues with our upstream provider, hence, connectivity has been a bit slow than normal. Our Engineering guys are in touch with our upstream provider and they're working together to get this issue resolved.

We're really sorry for the frustration and inconvenience this has caused you because we know how important the internet is to you (our customers). We will keep you and all our customers in the loop as soon as this issue has been resolved.
 
WebAfrica Helper said:
Hi,

I have to admit that we're experiencing issues with our upstream provider, hence, connectivity has been a bit slow than normal. Our Engineering guys are in touch with our upstream provider and they're working together to get this issue resolved.

We're really sorry for the frustration and inconvenience this has caused you because we know how important the internet is to you (our customers). We will keep you and all our customers in the loop as soon as this issue has been resolved.
Click to expand...

If this is true then update this page:

https://www.webafrica.co.za/status/

Web africa need to go into crisis mode right now to fix their support and their network.
 
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